Exam 2: Analyzing the Business Case

Whenever possible, a systems analyst should evaluate a proposed project based on tangible costs and benefits that represent actual (or approximate) dollar values.

MATCHING Identify the letter of the choice that best matches the phrase or definition. -Today, it is much more team-oriented than in the past.

When assessing priorities for systems requests, a systems analyst should look for high scores in all of the following EXCEPT____.

____ components can provide automated response to sales inquiries, Web-based order processing, and online inventory tracking.

____ is/are an internal factor(s) that affect(s) IT systems projects.

By questioning users about additional capabilities they would like to have, instead of focusing on difficulties, a systems analyst ____.

When using a ____ diagram to investigate causes of a problem, an analyst first states the problem and then draws a main bone with sub-bones that represent possible causes of the problem.

Internal and external factors affect every business decision that a company makes, and IT systems are no exception.

Describe in detail at least four of the internal factors that affect the business decisions a company makes.

Competition drives many information systems decisions.

The estimated costs of a proposed system usually are considered the ____, which includes ongoing support and maintenance costs, as well as acquisition costs.

Sam's boss has asked for a quick list of the tangible benefits of the new system, because the client has expressed some concerns about the project and she wants to reassure him. Which of the following would NOT be on such a list as developed by Sam?

The purpose of an interview, and of the preliminary investigation itself, is to convince others that a project is justified, not to uncover facts.

Economic activity has little influence on corporate information management.

Strategic planning looks beyond day-to-day activities and focuses on a horizon that is ____ years in the future.

A(n) ____ is a requirement or condition that a system must satisfy or an outcome that a system must achieve.

During strategic planning, top managers ask a series of questions that is called a ____ analysis because it examines a company's strengths, weaknesses, opportunities, and threats.

A feasibility study includes tests for ____ feasibility, which means that a proposed system will be used effectively after it has been developed.

Examples of intangible benefits include all of the following except a(n) ____.

____ limitations result when a system that was designed for a specific hardware configuration becomes obsolete when new hardware is introduced.