Question 1

The final step of programmed instruction involves:

Accepted Answer

A) administering an assessment to determine if trainees have mastered the material. 
B) arranging job elements from the simplest to the most complex. 
C) presenting material broken down into small elements. 
D) providing trainees with immediate feedback on their performance.

Question 2

Ellen is required to attend a class presented on the Internet once a week as part of her job. One benefit of this type of training is that:

Accepted Answer

A) this method will allow Ellen to engage in greater levels of critical thinking. 
B) Ellen will assume greater responsibility for her personal success in the training. 
C) a great deal of empirical research supports the effectiveness of this training method. 
D) it is well-suited for improving interpersonal skills.

Question 3

The Caterpillar Training Institute and McDonald's Hamburger University are examples of:

Accepted Answer

A) business simulators. 
B) corporate universities. 
C) management games. 
D) coaching schools.

Question 4

Explain what it means to engage in overlearning in the context of training. What might be one example of a skill you have overlearned?

Accepted Answer

The answer of Explain what it means to engage in...

Question 5

According to the textbook, both positive and negative feedback can be valuable when they are delivered:

Accepted Answer

A) rarely. 
B) in a sensitive and clear manner. 
C) long after the behavior occurred. 
D) during performance of the behavior.

Question 6

Negative feedback

Accepted Answer

A) is rarely useful. 
B) can be valuable when delivered in a sensitive and clear manner. 
C) will always upset employees. 
D) is useful only when provided along with positive feedback.

Question 7

Ramona is interested in determining what behaviors and duties her employees need to improve. She should conduct a(n) _____ analysis.

Accepted Answer

A) person 
B) demographic 
C) organizational 
D) task

Question 8

The extent to which materials, skills, or procedures learned in training are taken back to jobs and regularly used by employees is known as:

Accepted Answer

A) knowledge of results. 
B) overlearning. 
C) transfer of training. 
D) utility.

Question 9

When considering internal validity, the _____ is ideal for use in training evaluation.

Accepted Answer

A) pre/post design with a control group 
B) pre/post design 
C) Solomon four-group design 
D) single-measure design

Question 10

According to the textbook, which of these is the BEST example of training?

Accepted Answer

A) While chatting over coffee, Juanita lets Tracy know that in order to get ahead in the workplace, she should try to play golf with her supervisor. 
B) Calvin gives his employee low ratings on a performance appraisal and asks that employee to meet with him to set some goals for the next performance appraisal. 
C) Lester watches a presentation that tells him more about his company's products so that he can sell them more effectively. 
D) Anya quizzes her employees to learn what facts about the company's products they tend to misunderstand.

Question 11

Jacki trains lifeguards on how to perform CPR. Although the lifeguards appear to have mastered the procedure, Jacki continues to have them practice CPR once a week so that it becomes second nature to them. Jacki is encouraging the process of:

Accepted Answer

A) massed practice. 
B) distributed practice. 
C) job-relevant practice. 
D) overlearning.

Question 12

Casey is conducting an organizational analysis for BMH Corp. She finds that the company's long-term goal of being ranked as number one in pet food sales is not being reached. Casey's organizational analysis should also consider:

Accepted Answer

A) performance appraisal data. 
B) liquid capital reports. 
C) job matrix data. 
D) the culture of training and development in the organization.

Question 13

Even if an organization has an extremely effective selection system, it may still need to conduct some training because:

Accepted Answer

A) most organizations have requirements they deliberately don't list in job descriptions. 
B) most job analyses do a poor job of identifying key components of a position. 
C) training is required if an organization wants to sell stock. 
D) advancements in technology may require employees to learn new skills.

Question 14

Denise wants to make the material in her training program for retail sales clerks more meaningful for her trainees. One element she could incorporate into her training is to:

Accepted Answer

A) give trainees plenty of breaks throughout the program. 
B) convey that the material should be overlearned. 
C) present an overview of the material at the outset. 
D) provide numerous non-job-relevant examples.

Question 15

Research has shown that one helpful step toward stopping sexual harassment is to:

Accepted Answer

A) publicly shame individuals who engage in sexual harassment. 
B) create a climate of awareness and opposition to sexual harassment. 
C) keep men and women separate in the workplace whenever possible. 
D) conduct online sexual harassment training for men every year.

Question 16

The first step of programmed instruction involves:

Accepted Answer

A) arranging job elements from the simplest to the most complex. 
B) administering an assessment to determine if trainees have mastered the material. 
C) presenting material broken down into small elements. 
D) providing trainees with a strict schedule.

Question 17

A manager has observed sexual harassment in her team. Several of the men on the team believe that making sexual jokes does not constitute sexual harassment. According to research, she should implement sexual harassment training that employs:

Accepted Answer

A) behavior modeling. 
B) ADEPT. 
C) coaching. 
D) programmed instruction.

Question 18

Define physical fidelity and psychological fidelity. How are they different? Provide an example of each.

Accepted Answer

The answer of Define physical fidelity and psychological fidelity. How...

Question 19

Wally tries to give his trainees realistic and relevant examples of situations they may encounter on their jobs. By doing this, Wally is increasing the _____ of the material.

Accepted Answer

A) acceptability 
B) mass 
C) distribution 
D) meaningfulness

Question 20

Research on e-learning by Orvis and colleagues (2009) has found that when learners are given control over things like play/pause buttons, pop-up key points, and links:

Accepted Answer

A) they were less likely to pay attention to the training and less likely to learn the content. 
B) they were more likely to pay attention to the training and were more satisfied with the training. 
C) they were more likely to pay attention but tended to learn less of the content. 
D) they were less likely to pay attention to the training but were more satisfied with the training.

Exam 8: Training and Development