Question 1

When ownership for a job is missing or unclear:

Accepted Answer

A)  Group members may question their role, become frustrated, and invest little effort in the task.
B)  Group members should recognize that you are sometimes just assigned tasks and need to make the best of it.
C)  Group members should proceed on the basis of their best estimate of the opinions of the person or group that has ownership.
D)  Someone in the group should assume the role of the task's owner to enable the process to move forward efficiently. A

Question 2

The three main dimensions of problem-solving style are:

Accepted Answer

A)  Creative, Critical, and Blended.
B)  Cognitive, Affective, and Psychomotor.
C)  Generating, Focusing, and Taking Action.
D)  Orientation to Change, Manner of Processing, and Ways of Deciding. D

Question 3

How are diversity, ownership, and task expertise related in Appraising Tasks:

Accepted Answer

A)  The group should begin by prioritizing these three factors to ensure that they can focus and direct their efforts productively.
B)  For most problems. task expertise is more important than diversity or ownership.
C)  All three influence your decisions about using CPS and about how to apply the process.
D)  Ownership and task expertise may be less important than diversity for CPS in some organizations that have historically lacked racial and ethnic diversity. C

Question 4

Which is a definition of Task Expertise in relation to Appraising Tasks in CPS :

Accepted Answer

A)  The extent to which people bring appropriate knowledge, information, and experience to the job at hand.
B)  The selection of group participations to include both in-house team members and external Expert consultants.
C)  The selection of group participants who are unfamiliar with the content so they will not be biased by preconceived ideas or assumptions.
D)  The extent to which participants in a CPS group are selected to represent a broad array of skills in several domains.

Question 5

Individuals who gain or build energy through early social interaction prefer which Manner of Processing style?

Accepted Answer

A)  Socializing.
B)  Internal.
C)  External.
D)  Person-Oriented.

Question 6

The terms "Person" and "Task" are associated in what way with problem-solving style:

Accepted Answer

A)  The principal styles in the Orientation to Change dimension.
B)  The principal styles that differentiate higher from less creative people.
C)  The principal styles in the Manner of Processing dimension.
D)  The principal styles in the Ways of Deciding dimension.

Question 7

Using information about People when Appraising Tasks may involve:

Accepted Answer

A)  Applying CPS to the best of your ability under the circumstances if the group and task are assigned.
B)  Applying CPS, modifying the task, finding the right people, or deciding to wait or withdraw.
C)  Applying only the parts of CPS that the existing group is comfortable using.
D)  Writing a report based on the people's strengths and interests without using any deliberate process tools.

Question 8

Which three of these criteria are important to establish "ownership"" of a task?

Accepted Answer

A)  Knowing the most likely solution.
B)  Being able to take action.
C)  Needing new options.
D)  Being certain of the evaluation criteria.
E)  Being motivated to solve the problem.

Question 9

Structure, novelty, and authority are factors that contribute to which problem-solving style dimension?

Accepted Answer

A)  Divergent Thinking.
B)  Orientation to Change.
C)  Ways of Deciding.
D)  Manner of Processing.

Question 10

Explorers differ from Developers when defining creative products in that:

Accepted Answer

A)  Explorers use vague, general standards, while Developers are very specific.
B)  Explorers use different criteria for every task, but Developers use the same criteria for all tasks.
C)  Developers aren't really concerned with creativity in their products.
D)  Developers emphasize usefulness more than novelty, and Explorers place more emphasis on novelty.

Exam 7: People As Creative Problem Solvers