Question 1

Which of the following is not true about conflict?

Accepted Answer

A) Conflict is never emotional 
B) Conflict can be internal or within a group 
C) Conflict increases, if the stakes are high. 
D) Conflict can be enjoyable for some people

Question 2

Which of the following is a behavior rather than a mental process?

Accepted Answer

A) Discrimination 
B) Prejudice 
C) Stereotypes 
D) A mental map

Question 3

The Family Medical Leave Act

Accepted Answer

A) Requires United States employers to grant limited paid time off for family emergencies. 
B) Is more progressive than the work-life balance legislation in most European countries. 
C) Allows parents and care-givers unpaid time off for family emergencies. 
D) Has recently been amended to include men and fathers under its provisions.

Question 4

If you attend a training session that features the Prejudice Reduction approach, you might experience all except which of the following?

Accepted Answer

A) People sharing stories about how they have been discriminated against 
B) A realization that everyone is different and can add value to the workplace 
C) Expressions of emotion and guilt 
D) An orientation towards the past

Question 5

Which of the following is not true?

Accepted Answer

A)  Any one culture will probably be superior at all things forever 
B)  Any one culture will probably not be superior at all things forever but can maintain its dominance by adapting the best ideas from other cultures. 
C)  Any one culture will probably not be superior at all things forever but can excel in special occupations and certain industries 
D) All of the above are true.

Question 6

Research reveals that

Accepted Answer

A) Social class mobility in the United States has not increased in decades. 
B) Immigrants are causing a problem in terms of social class mobility. 
C) The importance of social class in the workplace is decreasing sharply because of technology. 
D) Social mobility in the United States is one of the highest in developed countries.

Question 7

Today, women of color in the workforce

Accepted Answer

A) Experience dual privileges because of their race and gender. 
B) Are not as hampered by the glass ceiling as white women. 
C) Are less apt to be promoted or to sit on corporate boards as white women. 
D) Benefit greatly from formal mentoring programs.

Question 8

The term "resource-based theory of the firm" means that

Accepted Answer

A) Organizations must strive to conserve natural resources 
B) Organizations are a bundle of resources, which includes employees that are used to take advantage of external opportunities. 
C) Achieving sustainability is part of the organizational mission 
D) An organization has sufficient financial resources to seek out and hire diverse people.

Question 9

If your race is salient to you, this means that this dimension of diversity is ________ to you.

Accepted Answer

A) Visible 
B) Important 
C) Not important 
D) Invisible

Question 10

Which of the following makes employee resource groups (ERGs) different from affinity groups?

Accepted Answer

A) ERGs do not offer personal support for individuals. 
B) ERGs are tied more closely to the mission of the organization and to utilizing diversity as a business resource. 
C)  ERGs must hold their meetings on workers' personal time while affinity groups can meet on company time. 
D) Affinity groups are formed by people of similar races, while ERGs can be for any social identity.

Question 11

Why is work-life balance an increasingly important issue in today's workforce?

Accepted Answer

A) Because more fathers are involved in childrearing 
B) Because more people are responsible for caring for an elderly relative 
C) Because people are working longer 
D) All of the above are reasons that work-life-balance is important to today's workers.

Question 12

The author says that she, like most white people was

Accepted Answer

A)  Taught that she was an oppressor of other people by her parents. 
B) Unaware that she had an unfair advantage because she was white. 
C)  Socialized as a child to believe that her life experiences were not the same for people of color. 
D) Brought up to believe that race didn't matter anymore in the world.

Question 13

In terms of the relationship between race, gender and social class which of the following statements is not true?

Accepted Answer

A) It is harder for African Americans to move up in social class than white people. 
B) The income gap between African Americans and whites is due solely to parental attitudes. 
C) Gender is also linked to social class mobility problems. 
D) Social class in the United States is stickier for non-whites and women.

Question 14

Brand name products appeal particularly to which of the following groups?

Accepted Answer

A) Older consumers 
B)  Black/African American consumers 
C)  Women 
D) Native Americans

Question 15

Which of the following statements is true?

Accepted Answer

A) Members of privileged groups have more power to change society than members of less privileged groups. 
B) Privilege is beneficial to everyone in a culture. 
C) Members of less privileged groups have more power to change society than members of privileged groups. 
D) None of the above is true.

Question 16

According to the author, many of the advances of western civilization resulted from

Accepted Answer

A)  the invention of electricity 
B)  the United States winning wars 
C)  replacing elements of a culture with superior advances from another culture 
D) mandatory education in public schools

Question 17

Why are many organizations now moving responsibility for diversity programs out of Human Resource departments?

Accepted Answer

A) Because Human Resource personnel do not know diversity law. 
B) Because Human Resource departments tend to be staffed mostly by women 
C) Because diversity should be considered as a strategic not just a legal issue 
D) Because diversity is not as important as a business issue as it once was in most organizations

Question 18

To be effective, Chief Diversity Officers should

Accepted Answer

A) Report to the President or to someone on the corporate level. 
B) Control sufficient financial and people resources to accomplish the diversity goals of the organization. 
C)  Function as a change agent for the organization. 
D) Do all of the above.

Question 19

Purchases by members of the LGBT market are often influenced by

Accepted Answer

A)  Knowing that a company is gay-friendly. 
B)  Brand loyalty 
C)  Company sponsorship of LGBT events 
D) All of the above.

Question 20

The advantage of social capital is that

Accepted Answer

A) Having many friends increases one's ability to finish school. 
B) Who you know who can help you to get jobs. 
C) You will have more contacts on social networking sites. 
D) Being sociable is always an advantage.

Introduction