Question 1

The traditional organization fosters competition and less collaboration among individuals.

Accepted Answer

A) True 
 B)False

Question 2

SWOT analysis is only used in the risk identification step in the crisis risk assessment model.

Accepted Answer

A) True 
 B)False

Question 3

Explicit or formal knowledge is:

Accepted Answer

A) highly personal. 
B) strongly rooted in action. 
C) the instinct and intuition that an experienced practitioner possesses. 
D) expressed in a system of rules.

Question 4

Encouraging systems thinking in a learning organization means that boundaries are clearly defined within the organization and with other partners.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following statements concerning traditional organizations is NOT true?

Accepted Answer

A) The traditional organization is rigid and resistant to change. 
B) The vertical structure of traditional organizations are effective when the pace of change is slow. 
C) Network systems facilitate communication and exchange. 
D) Employees of traditional organizations don't take chances and mistakes are hidden.

Question 6

Due to advances in communications technologies,all of the following statements concerning an organization's ability to control crisis communications are now true,except for one.Which statement is NOT true?

Accepted Answer

A) During a crisis, the company's Facebook page delivers all needed communication to stakeholders. 
B) A company many have only minutes to contain a crisis. 
C) Stakeholders may have more information about an ongoing crisis than the organization. 
D) A crisis is instantly visible and viral with the potential to inflict terminal damage on the affected organization.

Question 7

The public relations person addresses the media and says something that is later contradicted by the CEO in his own press conference.
Which of the following guidelines for effective crisis communication best applies to the statement?  The statement may apply to more than one guideline.  
Are the persons involved adhering to the guideline or ignoring the guideline?

Accepted Answer

A) Be present 
B) Don't "spin"Tell it like it is 
C) Communicate the plan of action for resolving the crisis 
D) Be sensitive with affected parties 
E) Avoid conflicting messages
F)Show a plan for how you will avoid a repeat in the future
G)Don't make excuses for yourself or the leader
H)Go the extra mile - beyond the requirements of the situation
I)When things are going good, take credit for it without being self-absorbed
J)The media is your friend/link to the public - be honest and straightforward with them

Question 8

Which of the following is a rule for effective crisis communication?

Accepted Answer

A) Provide a plan for how the organization will avoid a repeat in the future. 
B) Assemble all stakeholders together and present the same message. 
C) Keep the crisis leader informed about how the organization is handling the crisis. 
D) Interact with the media only through approved channels.

Question 9

After the Concorde crashed,the French authorities along with British Airways immediately grounded all Concorde flights until the designers came up with a fuel tank protection solution.Which of the following guidelines for effective crisis communication best applies to the statement?Are the guidelines being adhered to,or ignored?  
a.Be present
b.Don't "spin"Tell it like it is
c.Communicate the plan of action for resolving the crisis
d.Be sensitive with affected parties
e.Avoid conflicting messages
f.Show a plan for how you will avoid a repeat in the future
g.Don't make excuses for yourself or the leader
h.Go the extra mile - beyond the requirements of the situation
i.When things are going good, take credit for it without being self-absorbed
j.The media is your friend/link to the public - be honest and straightforward with them

Accepted Answer

The answer of After the Concorde crashed,the French authorities along...

Question 10

Which of the following are NOT one of the "three A's" crisis leaders must be mindful of?

Accepted Answer

A) Acknowledge or admit the crisis. 
B) Specify what action is taken to repair/contain damage. 
C) Avoid uncontrolled media contacts. 
D) Tell the public how you will avoid a repeat in the future.

Question 11

Advances in communications technology has diminished organizations' attempts to control crisis communications.

Accepted Answer

A) True 
 B)False

Question 12

Pre-crisis planning addresses three key questions that every organization should address when putting together a comprehensive crisis management plan: (1)Do we have a crisis response team and who is on it? (2)What is our crisis plan of action?  and (3)Do we have a risk assessment team and who is on it?

Accepted Answer

A) True 
 B)False

Question 13

When using the five-step crisis risk assessment model,the information gathered during completion of the risk assessment and ranking step is used as the basis for launching the third step of the model,which is risk management.

Accepted Answer

A) True 
 B)False

Question 14

In planning for a crisis,the leader has to focus on five integrated tasks. Identify these tasks.

Accepted Answer

The answer of In planning for a crisis,the leader has...

Question 15

What are the benefits of creating a comprehensive crisis response plan before a crisis happens?

Accepted Answer

The answer of What are the benefits of creating a...

Question 16

Describe the five-step process for crisis risk assessment.

Accepted Answer

The answer of Describe the five-step process for crisis risk...

Question 17

All of the following are benefits of having a crisis plan in place before an actual crisis happens,EXCEPT:

Accepted Answer

A) improves communication. 
B) ensures there is a plan for that specific crisis. 
C) enhances coordination and cooperation. 
D) ensures ready and available resources.

Question 18

In planning for a crisis,the leader has to focus on five integrated tasks. These tasks include all of the following EXCEPT:

Accepted Answer

A) formulate an overarching vision of crisis management for the organization. 
B) coordinate the creation of a crisis management plan. 
C) establish strategic goals and program objectives for crisis management. 
D) communicate regular updates on the planning process to all employees.

Question 19

The first step in the crisis risk assessment model is risk reduction.

Accepted Answer

A) True 
 B)False

Question 20

During a crisis,having the right quantity and quality of financial and non-financial resources is critical for success.

Accepted Answer

A) True 
 B)False

Exam 12: Crisis Leadership and the Learning Organization

The traditional organization fosters competition and less collaboration among individuals.

SWOT analysis is only used in the risk identification step in the crisis risk assessment model.

Explicit or formal knowledge is:

Encouraging systems thinking in a learning organization means that boundaries are clearly defined within the organization and with other partners.

Which of the following statements concerning traditional organizations is NOT true?

Due to advances in communications technologies,all of the following statements concerning an organization's ability to control crisis communications are now true,except for one.Which statement is NOT true?

Which of the following is a rule for effective crisis communication?

Which of the following are NOT one of the "three A's" crisis leaders must be mindful of?

Advances in communications technology has diminished organizations' attempts to control crisis communications.

When using the five-step crisis risk assessment model,the information gathered during completion of the risk assessment and ranking step is used as the basis for launching the third step of the model,which is risk management.

In planning for a crisis,the leader has to focus on five integrated tasks. Identify these tasks.

What are the benefits of creating a comprehensive crisis response plan before a crisis happens?

Describe the five-step process for crisis risk assessment.

All of the following are benefits of having a crisis plan in place before an actual crisis happens,EXCEPT:

In planning for a crisis,the leader has to focus on five integrated tasks. These tasks include all of the following EXCEPT:

The first step in the crisis risk assessment model is risk reduction.

During a crisis,having the right quantity and quality of financial and non-financial resources is critical for success.