Question 1

Distributive negotiation is a collaborative approach to negotiation that is based on a win-win assumption, whereby the parties want to come up with a creative solution that benefits both sides of the conflict.

Accepted Answer

A) True 
 B)False

Question 2

What are self-directed teams? Briefly discuss three characteristics or elements of self-directed teams.

Accepted Answer

The answer of What are self-directed teams? Briefly discuss three...

Question 3

The tendency for people to be so committed to a cohesive team that they are reluctant to express contrary opinions refers to ____.

Accepted Answer

A)  brainstorm 
B)  brain dump 
C)  group innovation 
D)  groupthink 
E)  group anxiety

Question 4

Task force is sometimes called a(n)

Accepted Answer

A)  vertical team. 
B)  cross-functional team. 
C)  command team. 
D)  special-purpose team. 
E)  executive team.

Question 5

Scenario - Malcolm Bagget
Malcolm Bagget has been working as a production employee for the last three years. His firm is currently undergoing a change in structure with a new management group and the production department is being restructured. Each production employee will be assigned to a small six-member production team. Malcolm is looking forward to the extensive cross training that has been promised and is looking forward to enjoying more power and discretion than he has had in the past. In addition to skill training, Malcolm is receiving management training in team building.
-Malcolm has developed strong task skills and has normally taken the role of task specialist. His task specialist behaviors will include all of the following EXCEPT

Accepted Answer

A)  initiating. 
B)  summarizing. 
C)  compromising. 
D)  energizing. 
E)  All of these are included as task specialist behaviors.

Question 6

What is the ideal size of work teams?

Accepted Answer

A)  Three 
B)  Five 
C)  Twelve 
D)  Fifteen 
E)  Twenty-three

Question 7

Leaders or team members, with primacy, can initiate norms by articulating them to the team.

Accepted Answer

A) True 
 B)False

Question 8

Carolyn is a member of a work team at Creepy Clown's Company. She and her teammates possess a variety of skills and are able to perform a major organizational task with little or no oversight from management. Carolyn is a member of a(n)

Accepted Answer

A)  union. 
B)  self-directed team. 
C)  project team. 
D)  special-purpose team. 
E)  bureaucratic team.

Question 9

According to your text, list three factors that can cause people to engage in conflict.

Accepted Answer

The answer of According to your text, list three factors...

Question 10

A(n) ____ is a person who benefits from team membership but does not make a proportionate contribution to the team's work.

Accepted Answer

A)  "yes" man 
B)  social worker 
C)  work surfer 
D)  free rider 
E)  groupthink

Question 11

The ____________________ stage of development is a period of orientation and getting acquainted.

Accepted Answer

The answer of The ____________________ stage of development is a...

Question 12

Which of the following brings norms into the team from outside?

Accepted Answer

A)  Critical events 
B)  Primacy 
C)  Carryover behaviors 
D)  Explicit statements 
E)  Recency

Question 13

As one of the four common says in which norms develop in teams, ____________________ bring norms into the team from the outside.

Accepted Answer

The answer of As one of the four common says...

Question 14

____________________ are created by the organization as part of the formal organization structure.

Accepted Answer

The answer of ____________________ are created by the organization as...

Question 15

Scenario - Malcolm Bagget
Malcolm Bagget has been working as a production employee for the last three years. His firm is currently undergoing a change in structure with a new management group and the production department is being restructured. Each production employee will be assigned to a small six-member production team. Malcolm is looking forward to the extensive cross training that has been promised and is looking forward to enjoying more power and discretion than he has had in the past. In addition to skill training, Malcolm is receiving management training in team building.
-When Malcolm's team encounters the establishment of order and cohesion with the leader helping to clarify team roles and values, then his team is in the developmental stage of team development of

Accepted Answer

A)  forming. 
B)  storming. 
C)  norming. 
D)  performing. 
E)  adjourning.

Question 16

____________________ teams typically consist of 5 to 20 multiskilled workers who rotate jobs to produce an entire product or service or at least one complete aspect or portion of a product or service.

Accepted Answer

The answer of ____________________ teams typically consist of 5 to...

Question 17

During which stage of team development should the team leader help clarify team roles, norms, and values?

Accepted Answer

A)  Adjourning 
B)  Storming 
C)  Forming 
D)  Performing 
E)  Norming

Question 18

The process of using a third party to settle a dispute is known as ____________________.

Accepted Answer

The answer of The process of using a third party...

Question 19

List the five stages of team development.

Accepted Answer

The answer of List the five stages of team development....

Question 20

Amber is a member of a work team at Buchanon Dance, Inc. She often attempts to help disagreeing parties reach agreement. This is an example of which socioemotional role behavior?

Accepted Answer

A)  Compromise 
B)  Follow 
C)  Reduce tension 
D)  Harmonize 
E)  Summarize

Exam 17: Leading Teams