Question 1

Which of the following would be considered knowledge workers?

Accepted Answer

A)  bankers and lawyers 
B)  scientists and computer engineers 
C)  teachers and writers 
D)  all of these

Question 2

According to traditional gender role stereotypes,most people expect

Accepted Answer

A)  men to be agentic and women to be communal. 
B)  men to be communal and women to be agentic. 
C)  men to use scientific management and women to use Theory X leadership. 
D)  men to use Theory Y leadership and women to use scientific management.

Question 3

Low job satisfaction is associated with all of the following EXCEPT

Accepted Answer

A)  higher rates of absenteeism. 
B)  higher rates of employee turnover. 
C)  lower training costs. 
D)  Theory X management.

Question 4

The halo effect is a major problem in which approach for selecting job candidates?

Accepted Answer

A)  collecting biodata 
B)  giving standardized psychological tests 
C)  the assessment center approach 
D)  personal interviewing

Question 5

In the Honda plant in Marysville,Ohio,all the employees,regardless of their position,wear identical white uniforms and hold the title of associate.There are no private offices,separate dining rooms,or reserved parking spaces for executives.In fact,employees work alongside company executives,with every employee having a "say" in and responsibility for quality control and safety.This leadership style would be classified as

Accepted Answer

A)  Type A. 
B)  Type B. 
C)  Theory X. 
D)  Theory Y.

Question 6

An assessment tool that presents realistic work situations to applicants in order to observe their skills and reactions is called a

Accepted Answer

A)  quality circle assessment. 
B)  situational judgment test. 
C)  projective aptitude test. 
D)  vocational interest inventory.

Question 7

Healthy organizations promote well-being by doing all of the following EXCEPT

Accepted Answer

A)  expressing interest in other group members and how they are doing, while also respecting their privacy. 
B)  encouraging competition among departments to prevent complaining and blaming others. 
C)  showing tolerance and respect for differing opinions. 
D)  showing a capacity to forgive individuals that make mistakes.

Question 8

Which of the following is NOT an example of territorial behavior?

Accepted Answer

A)  A person "saves a place" at a theater for a friend. 
B)  The home team plays better on their own home territory than while they are in another team's territory. 
C)  Your aunt lives in a "gated community." 
D)  A family uses a public restroom at a rest stop on the interstate.

Question 9

Recent studies suggest that interviews

Accepted Answer

A)  have too many limitations to be considered a valid way to predict how people will perform on the job. 
B)  can be improved by making them less structured and more conversational. 
C)  are susceptible to the halo effect. 
D)  are characterized by all of these.

Question 10

In the situational judgment test,LaTasha is placed in a simulated group setting to grapple with realistic business problems,such as "clerks" bringing in price changes,supply delays,and various notices.LaTasha is involved in a(n)

Accepted Answer

A)  quality circle simulation. 
B)  in-basket test. 
C)  business psychodrama. 
D)  leaderless group discussion.

Question 11

With the economic downturn,Craig has increased quotas and the number of hours employees work to cut costs.Craig is most concerned with

Accepted Answer

A)  Theory Y leadership. 
B)  management by objectives. 
C)  psychological efficiency. 
D)  work efficiency.

Question 12

To increase psychological efficiency,a business manager would be well-advised to apply the concepts of

Accepted Answer

A)  Theory X leadership. 
B)  task analysis and assembly lines. 
C)  Theory Y leadership. 
D)  scientific management.

Question 13

Regarding flextime,which of the following statements is/are TRUE?

Accepted Answer

A)  Starting and quitting times are varied daily by supervisors to allow the largest employee pool available for the workload. 
B)  There is more absenteeism as employees take advantage of the system. 
C)  Flextime has a positive effect on workers' productivity and job satisfaction. 
D)  All of these have been found to be true.

Question 14

The study of how people's surroundings affect their behavior is known as ___________ psychology.

Accepted Answer

A)  organizational 
B)  behavioral 
C)  environmental 
D)  social

Question 15

The distinct customs,beliefs,values,attitudes and rituals that develop over time within a job setting are referred to as the

Accepted Answer

A)  organizational culture. 
B)  office climate. 
C)  worker cliques. 
D)  personnel dynamics.

Question 16

Interest inventories typically measure six major themes identified by

Accepted Answer

A)  Alfred Binet. 
B)  John Holland. 
C)  Lewis Terman. 
D)  David Wechsler.

Question 17

Physical settings can be

Accepted Answer

A)  social or solitary. 
B)  natural or constructed. 
C)  implicit or explicit. 
D)  endogenous or exogenous.

Question 18

Perceived threats to one's self-esteem and feeling that one has been treated unfairly can lead to

Accepted Answer

A)  "desk rage," or workplace anger. 
B)  a complacent coping style. 
C)  a defensive-avoidant coping style. 
D)  organizational "scapegoating."

Question 19

Which of the following is a testing procedure that simulates the individual decision-making challenges that executives face and involves reading through material that contains memos,requests,and other typical business problems and taking appropriate action?

Accepted Answer

A)  quality circle test 
B)  in-basket test 
C)  management by objectives 
D)  leaderless group discussion

Question 20

Industrial-organizational psychologists are interested primarily in human relations at work,and

Accepted Answer

A)  market research. 
B)  consumer psychology. 
C)  personnel psychology. 
D)  clinical diagnostics.

Exam 18: A: Applied Psychology