Question 1

One strategy for encouraging formal organizational communication is to ensure that all organization members have free access to formal communication channels.

Accepted Answer

A) True 
 B)False

Question 2

List the ten commandments for good listening.

Accepted Answer

The answer of List the ten commandments for good listening....

Question 3

An effective listener should go easy on arguments and criticism because being critical ________.

Accepted Answer

A)  reduces the importance of the conversation 
B)  is a symptom of unreceptive communication 
C)  puts the speaker on the defensive 
D)  creates a permissive environment for the speaker 
E)  is a sign of distraction

Question 4

Peterson is a salesperson. He considers nonverbal feedback to be extremely important when making a sales presentation. He can gather nonverbal feedback by ________.

Accepted Answer

A)  providing the customer with visual aids instead of speaking to them 
B)  asking the customer to fill up a feedback form at the end of the presentation 
C)  repeating the message and asking for specific feedback 
D)  paying attention to the customer's facial expressions and gestures 
E)  using sales tests and trial closes that help to assess a situation

Question 5

Explain the difference between communication macrobarriers and communication microbarriers. Give an example of each.

Accepted Answer

The answer of Explain the difference between communication macrobarriers and...

Question 6

Managers transform a portion of organizational resources into appropriate organization member behavior mainly by performing activities such as leading and communicating.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is true regarding serial transmission?

Accepted Answer

A)  The information conveyed is highly accurate. 
B)  The message becomes distorted as the length of the series increases. 
C)  It provides stability to the organization. 
D)  Employee morale tends to be poor. 
E)  The presence of a leader is highly evident.

Question 8

Tim is speaking to one of his professors. He tells the professor that he is satisfied with the grades that he has received. In this situation, Tim is the ________.

Accepted Answer

A)  encoder 
B)  message channel 
C)  signal channel 
D)  decoder 
E)  receiver

Question 9

Sandra finds out that a rumor about her is doing the rounds in the office - she supposedly had a rift with her manager over her performance review and is now planning to quit the company. Though completely untrue, she sets out to find the person who started the rumor. She confronts several of her colleagues regarding this and everyone tells her that they heard it from Sheela, her boss's secretary. This is an example of a ________.

Accepted Answer

A)  single-strand grapevine 
B)  gossip grapevine 
C)  probability grapevine 
D)  serial grapevine 
E)  cluster grapevine

Question 10

The two primary factors that influence how a stimulus is perceived are the destination's education level and the destination's amount of experience.

Accepted Answer

A) True 
 B)False

Question 11

Organizational communication that does not follow the lines of the organizational chart is specifically called ________.

Accepted Answer

A)  lateral communication 
B)  upward communication 
C)  vertical communication 
D)  informal communication 
E)  downward communication

Question 12

John is a new supervisor concerned with having effective communications with his employees and wants to try to minimalize the barriers that get in the way of understanding. When communicating with them, John should be aware of ________ barriers.

Accepted Answer

A)  macro 
B)  neutral 
C)  general 
D)  micro 
E)  situational

Question 13

Carolyn joins Arbitrar Consultants as a sales trainee. Her manager sends her an email outlining her role and responsibilities and the specific tasks she will be in charge of at the company. This is an example of ________.

Accepted Answer

A)  upward communication 
B)  parallel communication 
C)  downward communication 
D)  horizontal communication 
E)  lateral communication

Question 14

An individual's emotional intelligence is characterized by self-awareness, self-motivation, self-regulation, empathy for others, and ________.

Accepted Answer

A)  systems thinking 
B)  formal communication abilities 
C)  openness to experience 
D)  adeptness in building relationships 
E)  superior intellectual capabilities

Question 15

Mark is the CEO of a leading FMCG company. He wants to encourage greater upward communication in the organization. What are some of the ways in which he can do this?

Accepted Answer

The answer of Mark is the CEO of a leading...

Question 16

The head of the HR department meets the head of the production department to discuss the production team's staffing needs for the next two quarters. This is an example of ________.

Accepted Answer

A)  upward communication 
B)  downward communication 
C)  informal communication 
D)  lateral communication 
E)  external communication

Question 17

Which of the following is a formal organization communication pattern that involves passing information from one individual to another in a sequence?

Accepted Answer

A)  lateral communication 
B)  parallel conversations 
C)  serial transmission 
D)  grapevine 
E)  chainmail

Question 18

What is the importance of lateral communication in an organization?

Accepted Answer

The answer of What is the importance of lateral communication...

Question 19

What is the major purpose of feedback in the communication process?

Accepted Answer

A)  It is used by the source to ensure successful communication. 
B)  It can be used to boost the legitimate power of managers. 
C)  It provides formal documentation of the communication process. 
D)  It helps the source avoid questions from the destination. 
E)  It fosters lateral communication in the organization.

Question 20

In which of the following grapevine patterns do grapevine members communicate randomly with one another?

Accepted Answer

A)  probability 
B)  gossip 
C)  single-strand 
D)  cluster 
E)  group

Exam 12: Influencing and Communication

One strategy for encouraging formal organizational communication is to ensure that all organization members have free access to formal communication channels.

List the ten commandments for good listening.

An effective listener should go easy on arguments and criticism because being critical ________.

Peterson is a salesperson. He considers nonverbal feedback to be extremely important when making a sales presentation. He can gather nonverbal feedback by ________.

Explain the difference between communication macrobarriers and communication microbarriers. Give an example of each.

Managers transform a portion of organizational resources into appropriate organization member behavior mainly by performing activities such as leading and communicating.

Which of the following is true regarding serial transmission?

Tim is speaking to one of his professors. He tells the professor that he is satisfied with the grades that he has received. In this situation, Tim is the ________.

The two primary factors that influence how a stimulus is perceived are the destination's education level and the destination's amount of experience.

Organizational communication that does not follow the lines of the organizational chart is specifically called ________.

John is a new supervisor concerned with having effective communications with his employees and wants to try to minimalize the barriers that get in the way of understanding. When communicating with them, John should be aware of ________ barriers.

Carolyn joins Arbitrar Consultants as a sales trainee. Her manager sends her an email outlining her role and responsibilities and the specific tasks she will be in charge of at the company. This is an example of ________.

An individual's emotional intelligence is characterized by self-awareness, self-motivation, self-regulation, empathy for others, and ________.

Mark is the CEO of a leading FMCG company. He wants to encourage greater upward communication in the organization. What are some of the ways in which he can do this?

The head of the HR department meets the head of the production department to discuss the production team's staffing needs for the next two quarters. This is an example of ________.

Which of the following is a formal organization communication pattern that involves passing information from one individual to another in a sequence?

What is the importance of lateral communication in an organization?

What is the major purpose of feedback in the communication process?

In which of the following grapevine patterns do grapevine members communicate randomly with one another?