Question 1

In building a career, an individual should be focused on ________ to qualify for the next planned job and not simply taking a job with the highest salary.

Accepted Answer

A)   making the most money
B)   developing skills necessary
C)   the application process
D)   interviews
E)   unit performance B

Question 2

Which of the following situations best demonstrates an error made during the organizing stage of management?

Accepted Answer

A)   LMN Tree has embarked on a new long-term project. Though the project is progressing, employees feel that there were many better ways to achieve the desired result.
B)   Vista International took on a project at short notice and wasn't able to go into details of the strategy. As a result, some departments have clear objectives, while others do not.
C)   The project team at Walton's is dissatisfied with the functioning of the department, but has no communication system through which they can convey their concerns to the management.
D)   Though DLB's projects are usually very similar, employees have no way of comparing performance as there are no set standards.
E)   Two teams at Crimson Blue had been working separately on a project for three weeks before they discovered that there was a lot of duplicated effort. E

Question 3

________ resources are those ingredients that are used directly in the manufacturing of products.

Accepted Answer

A)   Hardware
B)   Capital
C)   Technology
D)   Raw material
E)   Monetary D

Question 4

Sara is a manager in a food processing company. Her primary function is to see that organizational goals are achieved. Which of the following must she discourage in order to promote this?

Accepted Answer

A)   Ben spends a lot of time on Facebook, but gets his work done on time.
B)   Ted organizes an interdepartmental soccer game every month.
C)   Ashley's consumer relations activities for the company sometimes delay her work.
D)   During lull periods at work, Sally works on her Master's thesis.
E)   Clare is the top performer in the department, but has no interest in the industry.

Question 5

Neil is the plant manager at Serieux Manufacturing. He has just been given the production targets for the month and has determined the activities necessary to achieve these. He now has to decide who will perform the various activities best so that the output will be maximized, and he must assign the activities to those workers. Neil is performing the ________ function of management.

Accepted Answer

A)   organizing
B)   influencing
C)   controlling
D)   monitoring
E)   planning

Question 6

When referring to efficiency management gains during the manufacturing process, being efficient means that ________.

Accepted Answer

A)   a small proportion of total resources contributes to productivity
B)   a small proportion of total skilled employees contributes to productivity
C)   an equal proportion of skilled and unskilled employees contributes to productivity
D)   a large proportion of resources contributes to productivity
E)   a small proportion of total human and capital resources contributes to productivity

Question 7

Which of the following is an error managers frequently make during the controlling function of management?

Accepted Answer

A)   not establishing departments appropriately
B)   not taking the time to communicate properly with organization members
C)   establishing improper communication networks
D)   not monitoring progress in carrying out plans
E)   not exploring enough viable alternatives for reaching objectives

Question 8

________ skills are necessary across all levels of management.

Accepted Answer

A)   Technical
B)   Human
C)   Conceptual
D)   Task-related
E)   Change-related

Question 9

The first stage in career evolution is the ________ stage.

Accepted Answer

A)   establishment
B)   decline
C)   exploration
D)   plateauing
E)   maintenance

Question 10

Which of the following activities include short-term planning, clarifying objectives of jobs in organizations, and monitoring operations and performance?

Accepted Answer

A)   people-related activities
B)   change-related activities
C)   task-related activities
D)   skill-related activities

Question 11

According to Robert Katz, technical skills involve ________.

Accepted Answer

A)   working with people, both individuals and groups, to achieve organizational goals
B)   understanding how the organization relates to its environment
C)   working with people, but not their attitudes and communication
D)   applying specialized knowledge and expertise to work-related techniques and procedures
E)   understanding how changes in one part of the organization affect the rest of it

Question 12

Jacob, an upper-level manager, recently saw a project fail because he did not establish objectives for all important organizational areas during the initial stages. Jacob made a mistake during the ________ stage of the management process.

Accepted Answer

A)   organizing
B)   influencing
C)   controlling
D)   monitoring
E)   planning

Question 13

Seth, a manager in a growing organization, believes that creating departments leads to the formation of barriers in an organization. Not establishing departments appropriately can be a huge management mistake in the ________.

Accepted Answer

A)   organizing process
B)   influencing process
C)   controlling process
D)   monitoring process
E)   planning process

Question 14

Roger is assessing the amount of time and costs involved in completing today's production. Roger is assessing his unit's ________.

Accepted Answer

A)   effectiveness
B)   efficiency
C)   performance
D)   lost revenue
E)   allocations

Question 15

George is identifying what tasks need to be completed and how many tasks each employee can effectively complete each day. George's activities are a part of the ________ function.

Accepted Answer

A)   planning
B)   organizing
C)   influencing
D)   evaluating
E)   controlling

Question 16

The ________ is characterized by self-analysis and the exploration of different types of available jobs.

Accepted Answer

A)   decline stage
B)   career plateauing stage
C)   maintenance stage
D)   establishment stage
E)   exploration stage

Question 17

Ben is a manager at Transit Logistics, a logistics company involved in transportation and storage. He is in charge of monitoring the schedules of the truck drivers who transport the goods. In this scenario, the capital resource(s) of the organization is/are the ________.

Accepted Answer

A)   work-schedule
B)   transported goods
C)   manager
D)   drivers
E)   trucks

Question 18

Managerial efficiency is the proportion of total organizational resources that contribute to productivity during the manufacturing process. The ________ this proportion, the more ________ the manager.

Accepted Answer

A)   lower; effective
B)   higher; efficient
C)   lower; efficient
D)   higher; ineffective
E)   higher; inefficient

Question 19

Jonah has been a team manager for eight years now. In that time, his performance has remained consistently satisfactory, but there have been no drastic changes. A junior colleague was recently promoted to department head and Jonah now reports to him. Jonah's career can best be described as being in the ________ stage.

Accepted Answer

A)   exploration
B)   establishment
C)   exponential
D)   plateauing
E)   decline

Question 20

According to Robert Katz, human skills are required for ________.

Accepted Answer

A)   designing work processes and procedures
B)   understanding how the organization relates to its environment
C)   understanding how changes in one part of the organization affect the rest of it
D)   applying specialized knowledge and expertise to work-related techniques
E)   working with individual and group interests

Exam 1: Principles of Modern Management: Concepts and Skills