Question 1

Which of the following is an authentication protocol that can be used for users in the field?

Accepted Answer

A)  WEP 
B)  WPA2 
C)  RADIUS 
D)  TKIP

Question 2

A customer purchased a 3TB HDD to use with a Windows 7 PC and wants to have letter "J" assigned only to the drive. Which of the following types of partitioning should be performed to give the customer full use of the 3 TB drive?

Accepted Answer

A)  GPT 
B)  Dynamic 
C)  Basic 
D)  Extended

Question 3

A customer has a Windows 7 x86 computer with 4GB of RAM and needs to upgrade the RAM to meet the minimum specifications for a new piece of software. Which of the following should a technician recommend to the customer FIRST?

Accepted Answer

A)  Migrating to a Linux OS 
B)  Installing a new SSD 
C)  Using a 64-bit architecture 
D)  Installing 8GB DDR4 RAM

Question 4

After connecting to the corporate VPN, a user's workstation is no longer to browse Internet websites. A technician discovers launching a different web browser on the same computer reaches the websites correctly. Which of the following should the technician do NEXT?

Accepted Answer

A)  Verify the browser's proxy configuration settings 
B)  Instruct the user to use the alternate web browser instead 
C)  Flush the workstation's DNS cache 
D)  Scan the user's workstation for malware 
E)  Disconnect and reconnect from the corporate VPN

Question 5

A user spills a small amount of toner from a laser printer onto the floor. Which of the following is the safest way to clean up the toner?

Accepted Answer

A)  Use a wet/dry vacuum 
B)  Use a broom and dust pan 
C)  Use damp paper towels 
D)  Spray the toner with canned air

Question 6

A customer is shopping for a new tablet. The customer is primarily concerned about transferring applications from the old tablet to the new one. Which of the following specifications is MOST important when selecting a new tablet?

Accepted Answer

A)  Screen size 
B)  Storage 
C)  Wireless speed 
D)  Operating system

Question 7

While attempting to install a new program, an end user is notified the workstation meets the memory requirements, but it does not meet the requirements for free space. Due to time constraints, the user needs a quick way to install and access the program. Which of the following is the user's BEST option given the situation?

Accepted Answer

A)  Install to a network drive 
B)  Install to a USB drive 
C)  Install to a DVD-RW 
D)  Install to a secondary internal HDD

Question 8

After a security audit, a technician is tasked with implementing new measures to help secure company workstations. The new policy states that all workstations must be signed off at night, a password is necessary to boot the computer, and encryption must be enabled. Which of the following features should the technician implement to BEST meet these requirements? (Choose three.)

Accepted Answer

A)  Screen locks 
B)  Screensaver passwords 
C)  UEFI passwords 
D)  Login time restrictions 
E)  Strong passwords
F) Multifactor authentication
G) BitLocker
H) Credential Manager
I) Smart card
J) Biometric authentication

Question 9

A corporate network was recently infected by a malicious application on a flash drive that downloaded sensitive company files and injected a virus, which spread onto the network. Which of the following best practices could have prevented the attack?

Accepted Answer

A)  Implementing strong passwords 
B)  Changing default credentials 
C)  Disabling AutoRun 
D)  Removing Guest account 
E)  Encrypting data

Question 10

A systems administrator has discovered a folder on the server with numerous inappropriate pictures and videos, which is in violation of the company's AUP. Which of the following would be the NEXT appropriate act?

Accepted Answer

A)  Promptly notify the administrator's immediate supervisor 
B)  Rename the folder on the server, and notify the information security officer 
C)  Move the folder to another location on the server, and notify the local authorities 
D)  Ask the owner to move the files from the server to a local computer

Question 11

A user is attempting to install an application and receives an error stating there is not enough space to install the application. Which of the following did the user overlook?

Accepted Answer

A)  Installation method 
B)  System requirements 
C)  OS compatibility 
D)  File permissions

Question 12

Ann, a user, calls a technician and reports that her PC will not boot. The technician confirms the memory, power supply, and monitor are all working. The technician runs internal diagnostics on the PC, but the hard drive is not recognized. Which of the following messages will be displayed?

Accepted Answer

A)  NTLDR not found 
B)  No boot device available 
C)  Operating system not found 
D)  BIOS ROM checksum error

Question 13

A small office calls a technician to investigate some "invalid certificate" errors from a concerned user. The technician observes that whenever the user attempts to access a secure website from the Windows desktop, this error is encountered. No other users in the office are experiencing this error. Which of the following should the technician do NEXT? (Choose two.)

Accepted Answer

A)  Remove any proxy servers configured on the user's browsers. 
B)  Assist the user with purchasing an SSL certificate and save the certificate to the desktop. 
C)  Disable the SPI firewall on the office's gateway and any other routers. 
D)  Instruct the user to ignore the certificate error since the user is connecting to a secure website. 
E)  Create an outbound rule in Windows Firewall named after the user's homepage.
F) Run anti-malware scans and download the latest Windows updates.

Question 14

A customer is pressuring a project manager to get things done on time. Which of the following has the project manager failed to do in this case?

Accepted Answer

A)  Follow up with the customer after project completion 
B)  Maintain a positive attitude during the project. 
C)  Disclose project experiences on social media 
D)  Communicate with the customer clearly.

Question 15

While preparing a computer that will be issued to a new user, the technician discovers the computer's former user configured a supervisor password in the BIOS. Which of the following can the technician do to allow the password to be removed?

Accepted Answer

A)  Reimage the machine from a network share 
B)  Change the boot order and boot to an external drive 
C)  Remove and then replace the CMOS battery 
D)  Use the BIOS user password to reset the supervisor password

Question 16

A technician repaired a laptop for a customer. The customer then complained the repair took too long and questioned the steps the technician took to fix the problem. Which of the following should the technician do NEXT?

Accepted Answer

A)  Provide documentation of the repair to the customer 
B)  Allow the customer to voice concerns and post the story to social media later 
C)  Inform the customer the job is done and return to the office 
D)  Defend each step and why it was necessary

Question 17

Which of the following forms of regulated data is MOST important to consider when browsing e-commerce sites on the Internet?

Accepted Answer

A)  GDPR 
B)  PII 
C)  PCI 
D)  PHI

Question 18

A technician is installing a private PC in a public workspace. Which of the following password practices should the technician implement on the PC to secure network access?

Accepted Answer

A)  Remove the guest account from the administrators group 
B)  Disable single sign-on 
C)  Issue a default strong password for all users 
D)  Require authentication on wake-up

Question 19

A user calls the help desk regarding a new Windows issues that started in the morning. The user can no longer use any locally attached devices, such as a mouse or a printer, and a reboot did not fix the problem. Which of the following would MOST likely fix the issue?

Accepted Answer

A)  Roll back updates 
B)  Disable the Windows Update service 
C)  Check for updates 
D)  Restore hidden updates

Question 20

A user believes there is a virus on a laptop. The user installs additional real-time protection antivirus software but is now experiencing extremely slow performance on the laptop. Which of the following should a technician do to resolve the issue and avoid recurrence?

Accepted Answer

A)  Activate real-time protection on both antivirus software programs 
B)  Uninstall one antivirus software program and install a different one 
C)  Run OS updates 
D)  Enable the quarantine feature on both antivirus software programs 
E)  Remove the user-installed antivirus software

Exam 2: CompTIA A+ Certification Exam: Core 2