Question 1

A technician is troubleshooting a network connectivity issue on a Linux workstation. Which of the following commands would help the technician gain information about the network settings on the machine?

Accepted Answer

A)  chmod 
B)  grep 
C)  ifconfig 
D)  sudo

Question 2

Which of the following is used for building entry and computer access?

Accepted Answer

A)  Smart card 
B)  Personal identity verification card 
C)  Hardware tokens 
D)  Key fobs

Question 3

A user's mobile device has slow data speeds. The user first noticed the slow speeds after downloading a large application to the device. The application download MOST likely caused:

Accepted Answer

A)  a hardware issue on the device. 
B)  the device to run more slowly. 
C)  the user to exceed the monthly data limit. 
D)  the device to change to WiFi settings.

Question 4

Which of the following uses a remote access server to forward a user's logon password to an authentication server, allowing or denying access to a system?

Accepted Answer

A)  WPA2-PSK 
B)  AES 
C)  TACACS 
D)  TKIP

Question 5

A technician is attempting to repair a Windows computer that is infected with malware. The machine is quarantined but still cannot boot into a standard desktop. Which of the following is the most likely NEXT step?

Accepted Answer

A)  Disable System Restore. 
B)  Create a restore point. 
C)  Apply system updates. 
D)  Restart into safe mode.

Question 6

A new user has joined a company, and human resources has given the user several documents to sign regarding compliance and regulations for company computers. The user has also received web links to documentation for applications, as well as processes and procedures to do jobs in accordance with those programs. Which of the following types of documentation has the user MOST likely received? (Choose two.)

Accepted Answer

A)  Inventory management policy 
B)  Knowledge base articles 
C)  End-user acceptance document 
D)  Acceptable use policy 
E)  Incident documentation
F) Network diagrams

Question 7

An employee is taking a credit card payment over the phone, but the payment system has a temporary outage. To avoid inconveniencing the customer, the employee writes down the credit card number and expiration date on a notepad to be entered later. This is in violation of:

Accepted Answer

A)  PHI. 
B)  PCI. 
C)  PII. 
D)  PGP.

Question 8

A customer recently lost data because it was accidentally deleted. The customer calls a technician and asks to have a Windows backup solution installed. The customer needs to ensure all company data is backed up and quickly recoverable every time a change is made. Which of the following solutions would the technician MOST likely recommend? (Choose two.)

Accepted Answer

A)  File level 
B)  Bare metal 
C)  Snapshot 
D)  Shadow Copy 
E)  Critical applications
F) Image level

Question 9

The IT department is assisting with an upgrade of the third-party software the payroll department uses to track time and create paychecks. When modifications were made three years ago, there were issues with the upgrade. Which of the following change management processes should the IT department use after scoping the change but before implementing the new version of the software?

Accepted Answer

A)  Risk analysis 
B)  Managerial approvals 
C)  Economic feasibility 
D)  Software compatibility 
E)  Backout plan

Question 10

A technician receives a call from an end user in the human resources department who needs to load an older stand-alone application on a computer to retrieve employee information. The technician explains the application can be run in compatibility mode, but it will need to be removed as soon as the user obtains the required information. Which of the following BEST describes the technician's concern with loading this application on the user's computer?

Accepted Answer

A)  Incompatibility 
B)  Impact to the network 
C)  Impact to the user 
D)  Impact to the device

Question 11

Joe, a technician, recently installed drivers for a webcam, but he is now experiencing issues when trying to operate it. Which of the following should Joe check NEXT to troubleshoot the issue?

Accepted Answer

A)  Services 
B)  Device Manager 
C)  Event Viewer 
D)  Programs and Features

Question 12

A user's computer is running slow even when only one program is open. A technician discovers the CPU is running at 100%, and there is a significant amount of outgoing network traffic. Which of the following is MOST likely causing the high resource usage?

Accepted Answer

A)  A keylogger is running 
B)  The computer is part of a botnet 
C)  The computer is receiving a DDoS attack 
D)  A software firewall is blocking traffic

Question 13

A Windows user reports that clicking on links when browsing the Internet results in unexpected destination pages with advertisements or virus infection warnings. The user reboots the computer, but the issue persists. Which of the following should a technician perform to identify and resolve the issue? (Choose two.)

Accepted Answer

A)  Run a virus scan with updated signature files 
B)  Uninstall any unknown browser extensions or add-ons 
C)  Install the latest version of the Internet browser 
D)  Enable SSL 3.0 in the browser settings 
E)  Delete all unknown registry keys and reboot

Question 14

A technician is setting up a kiosk. The technician needs to ensure the kiosk is secure and users will have access to only the application needed for customer interaction. The technician must also ensure that whenever the computer is rebooted or powered on it logs on automatically without a password. Which of the following account types would the technician MOST likely set up on this kiosk machine?

Accepted Answer

A)  Guest 
B)  Administrator 
C)  Power User 
D)  Remote Desktop User

Question 15

Which of the following techniques is used by malicious employees to obtain user passwords?

Accepted Answer

A)  Main-in-the-middle 
B)  Phishing 
C)  Tailgating 
D)  Shoulder surfing

Question 16

A technician is cleaning up a warehouse and has several old CRT monitors and UPS units. The technician removes the batteries from the UPSs and wants to comply with proper disposal techniques. Which of the following should the technician do NEXT to proceed with disposal of the batteries?

Accepted Answer

A)  Place securely in trash receptacles. 
B)  Refer to the manufacturer's specific usage. 
C)  Review the material safety data sheet. 
D)  Conduct an Internet search of disposal techniques.

Question 17

A technician has been asked to recommend antivirus software for a home PC, but the user does not want to pay for a license. Which of the following license types should the technician recommend?

Accepted Answer

A)  Open license 
B)  Personal license 
C)  Corporate license 
D)  Enterprise license

Question 18

A user's computer is displaying a black screen. The technician restarts the computer, but the OS still does not load. The technician discovers the OS was patched the previous evening. Which of the following should the technician attempt NEXT?

Accepted Answer

A)  Reboot into safe mode and roll back the updates 
B)  Repair the Windows Registry 
C)  Configure boot options in the BIOS 
D)  Disable Windows services and applications

Question 19

Which of the following technologies is used by malicious employees to obtain user passwords?

Accepted Answer