Question 1

A process that no one "owns" should be a candidate for elimination.

Accepted Answer

A) True 
 B)False

Question 2

____ organizations receive their funding through the collection of taxes, fees and assessments and the sale of properties such as admissions to parks and monuments.

Accepted Answer

A)  For Profit 
B)  Not for Profit 
C)  Government 
D)  Private

Question 3

Which of the following is a Level 4 process area?

Accepted Answer

A)  Organizational Process Definition 
B)  Quantitative Project Management 
C)  Risk Management 
D)  Decision Analysis and Resolution

Question 4

What ISO standard was introduced to address the issue of Information Technology Service Management?

Accepted Answer

A)  ISO 9000 
B)  ISO 20000 
C)  ISO 12207 
D)  ISO 9001 
E)  None of the above

Question 5

Quality Requirements are generally:

Accepted Answer

A)  Analogue (a range of acceptable values) 
B)  Binary (on or off, present or not) 
C)  Either Analogue or Binary 
D)  None of the above

Question 6

The application of the Pareto Principle helps to focus an organization's attention on the critical few issues or activities that will result in the greatest benefit. What percentage are typically referred to as the "critical few"?

Accepted Answer

A)  20% 
B)  40% 
C)  60% 
D)  80%

Question 7

The systematic write-off of an asset over its useful like or some other predefined period is called:

Accepted Answer

A)  Gap Analysis 
B)  ROA 
C)  ROI 
D)  Cash Flow 
E)  Amortization and Depreciation

Question 8

A Business Analyst needs to have good communication and interpersonal skills. Example(s) of communication and interpersonal skills include:

Accepted Answer

A)  Listening 
B)  Interviewing 
C)  Testing 
D)  Only A and B 
E)  A, B, and C

Question 9

The following formats are used to express Return on Investment (ROI), EXCEPT:

Accepted Answer

A)  Return on Assets (RO
A)  
B)  Revenue 
C)  Return on Equity (RO
E)  
D)  Internal Rate of Return

Question 10

Which Use Case convention is used to insert another Use Case that defines an alternative path?

Accepted Answer

A)  Include 
B)  Extend 
C)  Exception 
D)  System

Exam 1: Certified Software Business Analyst