Question 1

The level of conflict in an organization

Accepted Answer

A) should be very minimal to achieve optimal organizational performance. 
B) should be increased to encourage more creative ideas and risk-taking. 
C) impacts organizational performance and should be managed at an optimum level. 
D) does not directly impact organizational performance. 
E) is intrinsic and cannot be managed to increase organizational performance.

Question 2

________ are third-party negotiators who can impose what they believe is a fair solution to a dispute that both parties are obligated to abide by.

Accepted Answer

A) Lawyers 
B) Arbitrators 
C) Mediators 
D) Hagglers 
E) Judges

Question 3

One business partner wants to grow the company through acquisition of a large competitor while the other partner prefers expanding operations to other states. They agree to buy out two smaller firms in different states, satisfying both individual's preferences. The partners used ________ to address this conflict.

Accepted Answer

A) compromise 
B) distributive negotiation 
C) accommodation 
D) avoidance 
E) competition

Question 4

Explain why conflicting parties can become aligned with superordinate goals, even when they disagree on several issues.

Accepted Answer

The answer of Explain why conflicting parties can become aligned...

Question 5

If a group faces communication problems when interacting with organizations in other countries, managers should

Accepted Answer

A) give employees autonomy to resolve the conflicts on their own. 
B) reorganize the group so no one has to work with organizations in other countries. 
C) increase diversity awareness and skills. 
D) pursue permanent transfers of employees. 
E) dismiss incompatible employees.

Question 6

Levi and Ashton work in the same department. They have different opinions about how to budget departmental resources, so they often experience ________ conflict.

Accepted Answer

A) bargaining 
B) intragroup 
C) interpersonal 
D) intergroup 
E) interorganizational

Question 7

Differentiate the two strategies organizations use to resolve functional conflict. Conversely, describe three conflict-resolution strategies that are ineffective.

Accepted Answer

The answer of Differentiate the two strategies organizations use to...

Question 8

Jada and Julianna are business partners, but they have frequent arguments at work due to the differences in their values and interests. This is an example of

Accepted Answer

A) distributive justice. 
B) integrative bargaining. 
C) organizational conflict. 
D) workplace bullying. 
E) competition.

Question 9

Both the marketing group and corporate communications group of a company claim responsibility for developing corporate marketing strategies. What may be a potential source of conflict between these groups?

Accepted Answer

A) scarce resources 
B) overlapping authority 
C) different reward systems 
D) status inconsistency 
E) different time horizons

Question 10

As a production manager, George is accountable for resource budgets that are highly sensitive to overtime pay rates. As a sales manager, Lucas needs to meet customer delivery schedules at all costs to avoid losing contracts that drive his commissions. The conflict that arises between these managers is the result of

Accepted Answer

A) different evaluation and reward systems. 
B) overlapping authority. 
C) distributed negotiation. 
D) status inconsistencies. 
E) unobtrusive power.

Question 11

After a lengthy debate where two colleagues shared the pros and cons of their respective solutions, one colleague decided the resolution was taking too long and so conceded. This conflict was resolved through

Accepted Answer

A) avoidance. 
B) collaboration. 
C) integrative bargaining. 
D) accommodation. 
E) competition.

Question 12

________ would be considered a functional way of resolving conflict.

Accepted Answer

A) Competition 
B) Avoidance 
C) Accommodation 
D) Compromise 
E) Confrontation

Question 13

________ is a political strategy for managers to exercise power unobtrusively.

Accepted Answer

A) Controlling uncertainty 
B) Being irreplaceable 
C) Generating resources 
D) Building alliances 
E) Relying on objective information

Question 14

Arbitrators cannot force the parties involved in a conflict to make concessions, nor can they force an agreement to resolve a conflict.

Accepted Answer

A) True 
 B)False

Question 15

________ conflict takes place between different departments of the same organization.

Accepted Answer

A) Intradepartmental 
B) Interdependency 
C) Interorganizational 
D) Intragroup 
E) Intergroup

Question 16

Two conflicting parties who highlight each other's shortcomings rather than solving the source of the conflict are focusing on

Accepted Answer

A) superordinate goals. 
B) developmental goals. 
C) interests instead of demands. 
D) people instead of the problem. 
E) the problem instead of winning.

Question 17

As the production manager, Carlos prefers long production runs of thousands of units in order to drive down unit costs. Anita, the marketing manager, prefers shorter runs of a few hundred units in order to deliver the product more quickly. This conflict is the result of

Accepted Answer

A) different goals. 
B) overlapping authority. 
C) scarce resources. 
D) different reward systems. 
E) status inconsistencies.

Question 18

________ is discord arising from the incompatibility of goals of different individuals and their attempts to thwart each other's pursuit of objectives.

Accepted Answer

A) Workplace bullying 
B) Social loafing 
C) Organizational conflict 
D) Accommodation 
E) Workplace harassment

Question 19

Focusing on the meaningful contributions that people make to the organization and what is fair is consistent with the principle of

Accepted Answer

A) distributive negotiation. 
B) distributive justice. 
C) transactional justice. 
D) avoidance. 
E) accommodation.

Exam 17: Managing Conflict, Politics, and Negotiation