Question 1

A furniture store's employees have historically held distinct roles in either showroom sales or order processing and fulfilment services. What would be the best strategy for the company to adopt in order to have employees participate in both aspects of the business?

Accepted Answer

A)  job enrichment strategy
B)  job simplification strategy
C)  self-managed team strategy
D)  cross-functional team strategy
E)  job enlargement strategy E

Question 2

Daniella manages a cafe that now offers online ordering and pickup for customers. The number of online orders is increasing, and she is determining how best to allocate tasks among her employees to become more efficient. Daniella is addressing

Accepted Answer

A)  division of labor.
B)  job simplification.
C)  hierarchy of authority.
D)  span of control.
E)  job enrichment. A

Question 3

Decentralizing authority empowers employees and allows them to behave in a flexible way even as the organization hierarchy grows.

Accepted Answer

A) True 
 B)False  True

Question 4

Organizational culture is shaped in part by the personal and professional characteristics of people within the organization.

Accepted Answer

A) True 
 B)False

Question 5

Direct contact and liaison roles provide sufficient coordination when multiple functions or divisions must work together on common goals and problems.

Accepted Answer

A) True 
 B)False

Question 6

Rosa is assigned new projects to be completed each week. She determines how best to approach each one, only consulting with her manager for project clarification or assistance with road blocks. Rosa's job demonstrates

Accepted Answer

A)  minimal skill variety.
B)  high feedback.
C)  low task identity.
D)  high autonomy.
E)  low task significance.

Question 7

________ is the extent to which a job requires that a worker perform the necessary activities to complete a job, from the beginning to the end of production.

Accepted Answer

A)  Skill variety
B)  Task identity
C)  Task significance
D)  Division of labor
E)  Autonomy

Question 8

In designing the company structure, the managers chose to ________ and gave lower-level managers and nonmanagerial employees the right to make important decisions about how to use organizational resources.

Accepted Answer

A)  minimize their span of control
B)  centralized authority
C)  minimize the chain of command
D)  decentralize authority
E)  maximize the chain of command

Question 9

Maria reports to Jeff. Jeff's team specializes in programming features for mobile phones. Maria is also accountable to Connie, the product team manager, who is responsible for a new device being developed. This is an example of a ________ structure.

Accepted Answer

A)  functional
B)  product team
C)  customer
D)  divisional
E)  matrix

Question 10

Discuss the advantages of grouping functions into divisions that focus their efforts on the production and marketing of specific products.

Accepted Answer

The answer of Discuss the advantages of grouping functions into...

Question 11

An organizational chart of a company shows vice presidents with responsibility for key areas such as design, manufacturing, sales, marketing, and after-sales support. This reflects a ________ structure.

Accepted Answer

A)  product
B)  matrix
C)  product team
D)  functional
E)  market

Question 12

A ________ structure provides an organization with the most flexibility, but easier to operate.

Accepted Answer

A)  functional
B)  product
C)  matrix
D)  geographic
E)  product team

Question 13

When considering an external environment with a high level of resources and low degree of uncertainty, managers are most likely to

Accepted Answer

A)  decentralize authority.
B)  encourage employee autonomy.
C)  cultivate an entrepreneurial culture in the organization.
D)  establish norms that emphasize change and innovation.
E)  use detailed rules, SOPs, and restrictive norms to govern employees' activities.

Question 14

José works for a company where he is given the freedom to decide how best to carry out the tasks assigned to him. It can be said that José's job has high

Accepted Answer

A)  skill variety.
B)  task identity.
C)  task significance.
D)  feedback.
E)  autonomy.

Question 15

Many organizations choose a divisional structure to enable functions to work better together toward achieving business goals. Demonstrate your understanding of the three forms of divisional structure by providing an example for each form.

Accepted Answer

The answer of Many organizations choose a divisional structure to...

Question 16

The more complicated the technology that an organization uses,

Accepted Answer

A)  the lesser the need for a progressive culture.
B)  the greater the need for a flexible structure.
C)  the greater the need for rules, SOPs, and restrictive norms.
D)  the easier it is to regulate the technology.
E)  the lesser the need for creative problem solving.

Question 17

Kendra works for a pharmaceutical company. She directly manages three employees and she reports to a regional manager. Kendra's position is as a(n)________ manager.

Accepted Answer

A)  executive
B)  assistant
C)  delegating
D)  line
E)  staff

Question 18

What characteristics of an organizational structure and culture are best suited to achieving a cost-leadership strategy?

Accepted Answer

A)  informal, with managers promoting innovation
B)  formal, with employees having control over activities
C)  formal, with managers incentivizing employee autonomy
D)  informal, with managers having control over activities
E)  formal, with managers having control over activities

Question 19

Adaptive organizational cultures focus on short-term employment to meet the immediate needs of the business rather than on inspiring employees for growth and change.

Accepted Answer

A) True 
 B)False

Question 20

Researchers have determined that stable, mechanistic organizational structures are always the most effective.

Accepted Answer

A) True 
 B)False

Exam 10: Managing Organizational Structure and Culture

A furniture store's employees have historically held distinct roles in either showroom sales or order processing and fulfilment services. What would be the best strategy for the company to adopt in order to have employees participate in both aspects of the business?

Daniella manages a cafe that now offers online ordering and pickup for customers. The number of online orders is increasing, and she is determining how best to allocate tasks among her employees to become more efficient. Daniella is addressing

Decentralizing authority empowers employees and allows them to behave in a flexible way even as the organization hierarchy grows.

Organizational culture is shaped in part by the personal and professional characteristics of people within the organization.

Direct contact and liaison roles provide sufficient coordination when multiple functions or divisions must work together on common goals and problems.

Rosa is assigned new projects to be completed each week. She determines how best to approach each one, only consulting with her manager for project clarification or assistance with road blocks. Rosa's job demonstrates

________ is the extent to which a job requires that a worker perform the necessary activities to complete a job, from the beginning to the end of production.

In designing the company structure, the managers chose to ________ and gave lower-level managers and nonmanagerial employees the right to make important decisions about how to use organizational resources.

Maria reports to Jeff. Jeff's team specializes in programming features for mobile phones. Maria is also accountable to Connie, the product team manager, who is responsible for a new device being developed. This is an example of a ________ structure.

Discuss the advantages of grouping functions into divisions that focus their efforts on the production and marketing of specific products.

An organizational chart of a company shows vice presidents with responsibility for key areas such as design, manufacturing, sales, marketing, and after-sales support. This reflects a ________ structure.

A ________ structure provides an organization with the most flexibility, but easier to operate.

When considering an external environment with a high level of resources and low degree of uncertainty, managers are most likely to

José works for a company where he is given the freedom to decide how best to carry out the tasks assigned to him. It can be said that José's job has high

Many organizations choose a divisional structure to enable functions to work better together toward achieving business goals. Demonstrate your understanding of the three forms of divisional structure by providing an example for each form.

The more complicated the technology that an organization uses,

Kendra works for a pharmaceutical company. She directly manages three employees and she reports to a regional manager. Kendra's position is as a(n) ________ manager.

What characteristics of an organizational structure and culture are best suited to achieving a cost-leadership strategy?

Adaptive organizational cultures focus on short-term employment to meet the immediate needs of the business rather than on inspiring employees for growth and change.

Researchers have determined that stable, mechanistic organizational structures are always the most effective.