Question 1

Griffin, a professor at a local university, is an award-winning author, and his reputation attracts new students and alumni donors to the institution. Griffin gains power with the university by

Accepted Answer

A) ignoring politics. 
B) building alliances. 
C) being in a central position. 
D) controlling uncertainty. 
E) generating resources.

Question 2

Lack of conflict in an organization signals that managers are supportive of change and focused on effective decision making.

Accepted Answer

A) True 
 B)False

Question 3

Marta and James differ in their views on marketing strategies but each are willing to make concessions to achieve a unified strategy for the company's overall product line. This is an example of resolving conflict through compromise.

Accepted Answer

A) True 
 B)False

Question 4

In her role as a third-party negotiator, Bonnie acts as a(n)________ to facilitate an effective negotiation without forcing either party to make concessions.

Accepted Answer

A) judge 
B) arbitrator 
C) mediator 
D) haggler 
E) compromiser

Question 5

To facilitate integrative bargaining and avoid distributive negotiation, managers should

Accepted Answer

A) change the organization's structure. 
B) allow personalized conflicts. 
C) change the organization's culture. 
D) focus on interests, not demands. 
E) use permanent transfers.

Question 6

Accommodation is ineffective as a conflict-resolution strategy because

Accepted Answer

A) the parties to the conflict do not make any concessions. 
B) it escalates levels of conflict as each party tries to outmaneuver the other. 
C) the weaker party who gives in might look for ways to get back at the stronger party in the future. 
D) the two sides to a conflict are more concerned about winning the battle than cooperating. 
E) it does not allow either party to achieve its goals.

Question 7

It appears that some norms and values in Kristen's organization are causing abnormally high levels of conflict that are difficult to resolve. What can you tell Kristen do to solve this issue?

Accepted Answer

A) Increase diversity awareness and the skills of organization members. 
B) Dismiss employees from the organization. 
C) Ignore the conflict as individual values cannot be changed. 
D) Provide temporary assignments. 
E) Work to change the organization's structure or culture.

Question 8

What are the possible outcomes if an organization uses avoidance to handle a conflict?

Accepted Answer

The answer of What are the possible outcomes if an...

Question 9

The factory foreman at an automobile assembly plant is behind on meeting the quarterly production target due to an ongoing machinist strike lasting longer than anticipated. Conflict in this situation is attributed to

Accepted Answer

A) different time horizons. 
B) overlapping authority. 
C) task interdependence. 
D) different reward system. 
E) scarce resources.

Question 10

Define organizational politics and political strategies. Why is it important for managers to engage in organizational politics?

Accepted Answer

The answer of Define organizational politics and political strategies. Why...

Question 11

At top management team meetings, the CEO consistently praises the sales department but seldom acknowledges the efforts of product development. This creates conflict due to

Accepted Answer

A) scarce resources. 
B) status inconsistency. 
C) task interdependency. 
D) overlapping authority. 
E) different time horizons.

Question 12

What are status inconsistencies? Provide an example of how this source of conflict might manifest in an organization.

Accepted Answer

The answer of What are status inconsistencies? Provide an example...

Question 13

Managers engage in ________ to increase their power and to use power effectively in order to achieve their goals.

Accepted Answer

A) organizational politics 
B) superordinate goals 
C) distributive negotiation 
D) integrative bargaining 
E) interpersonal conflict

Question 14

________ occurs when the parties in conflict attempt to resolve the conflict without making concessions but, instead, attempt to resolve their differences in ways that leave all parties better off.

Accepted Answer

A) Compromise 
B) Avoidance 
C) Competition 
D) Collaboration 
E) Accommodation

Question 15

Define negotiation and describe key characteristics of the two major types of negotiation. Which type should managers prefer, and why?

Accepted Answer

The answer of Define negotiation and describe key characteristics of...

Question 16

A(n)________ can help increase mutual understanding of job demands and difficulties to help minimize conflicts.

Accepted Answer

A) competition 
B) increase in diversity awareness 
C) permanent transfer 
D) change in organizational values 
E) temporary assignment

Question 17

Joey's subordinates don't realize that he is using his power to influence them. They support him because they believe the decisions he makes are appropriate. Joey is politically skilled and exercises his power

Accepted Answer

A) unobtrusively. 
B) obtrusively. 
C) in an adversarial manner. 
D) in a dysfunctional way. 
E) in a competitive manner.

Question 18

In ________, the parties perceive that they might be able to increase the resource pie by trying to come up with a creative solution to the conflict.

Accepted Answer

A) accommodation 
B) integrative bargaining 
C) distributive negotiation 
D) arbitration 
E) collaboration

Question 19

Jared's team is struggling to agree on a solution to an important product issue. To achieve a win-win solution, Jared should encourage members to openly critique each other to identify issues with individual approaches.

Accepted Answer

A) True 
 B)False

Question 20

Collaboration involves engaging in a give-and-take exchange and making concessions until a reasonable resolution of the conflict is reached.

Accepted Answer

A) True 
 B)False

Exam 17: Managing Conflict, Politics, and Negotiation

Griffin, a professor at a local university, is an award-winning author, and his reputation attracts new students and alumni donors to the institution. Griffin gains power with the university by

Lack of conflict in an organization signals that managers are supportive of change and focused on effective decision making.

Marta and James differ in their views on marketing strategies but each are willing to make concessions to achieve a unified strategy for the company's overall product line. This is an example of resolving conflict through compromise.

In her role as a third-party negotiator, Bonnie acts as a(n) ________ to facilitate an effective negotiation without forcing either party to make concessions.

To facilitate integrative bargaining and avoid distributive negotiation, managers should

Accommodation is ineffective as a conflict-resolution strategy because

It appears that some norms and values in Kristen's organization are causing abnormally high levels of conflict that are difficult to resolve. What can you tell Kristen do to solve this issue?

What are the possible outcomes if an organization uses avoidance to handle a conflict?

The factory foreman at an automobile assembly plant is behind on meeting the quarterly production target due to an ongoing machinist strike lasting longer than anticipated. Conflict in this situation is attributed to

Define organizational politics and political strategies. Why is it important for managers to engage in organizational politics?

At top management team meetings, the CEO consistently praises the sales department but seldom acknowledges the efforts of product development. This creates conflict due to

What are status inconsistencies? Provide an example of how this source of conflict might manifest in an organization.

Managers engage in ________ to increase their power and to use power effectively in order to achieve their goals.

________ occurs when the parties in conflict attempt to resolve the conflict without making concessions but, instead, attempt to resolve their differences in ways that leave all parties better off.

Define negotiation and describe key characteristics of the two major types of negotiation. Which type should managers prefer, and why?

A(n) ________ can help increase mutual understanding of job demands and difficulties to help minimize conflicts.

Joey's subordinates don't realize that he is using his power to influence them. They support him because they believe the decisions he makes are appropriate. Joey is politically skilled and exercises his power

In ________, the parties perceive that they might be able to increase the resource pie by trying to come up with a creative solution to the conflict.

Jared's team is struggling to agree on a solution to an important product issue. To achieve a win-win solution, Jared should encourage members to openly critique each other to identify issues with individual approaches.

Collaboration involves engaging in a give-and-take exchange and making concessions until a reasonable resolution of the conflict is reached.