Question 1

Which work measurement technique breaks down tasks into a series of generic micromotions?

Accepted Answer

A) time study method 
B) elemental standard data approach 
C) predetermined data approach 
D) work-sampling method 
A) time study method 
B) elemental standard data approach 
C) predetermined data approach 
D) work-sampling method

Question 2

Which one of the following groups of activities is likely to be shown on a process chart?

Accepted Answer

A) operation,inspection,delay 
B) operation,capital intensity,flow strategy 
C) transportation,material flow,physical layout 
D) storage,delay,personnel involved 
A) operation,inspection,delay 
B) operation,capital intensity,flow strategy 
C) transportation,material flow,physical layout 
D) storage,delay,personnel involved

Question 3

Scenario 2.6
You currently purchase a part used in your production process from an outside supplier,and have decided to begin making this part in-house.You have two equipment options for moving production in-house: special-purpose equipment and general-purpose equipment.Cost information for these two options is as follows:
  
-Use Scenario 2.6 to answer this question.What are total costs under the General-Purpose Equipment option for an annual quantity of 40,000 units?

Accepted Answer

A) $400,000 
B) $450,000 
C) $800,000 
D) $850,000 
A) $400,000 
B) $450,000 
C) $800,000 
D) $850,000

Question 4

Scenario 2.5
A job consists of three distinct work elements that were timed with a highly accurate Swiss watch by a trained industrial engineer wearing a pristine white lab jacket and carrying an official-looking clipboard.Worker ratings were less inflated by the newness of the job elements to the worker than by the overall nervousness of the worker.The engineer recorded ten observations and assigned the performance rating that is recorded in the bottom row of the table under the corresponding work element.All recorded times are in seconds.
  
-Use the data in Scenario 2.5 to answer this question.If the rating factor is 10% and the allowance is 15%,what is the standard process time?

Accepted Answer

A) 110.69 seconds 
B) 82.62 seconds 
C) 109.27 seconds 
D) 95.02 seconds 
A) 110.69 seconds 
B) 82.62 seconds 
C) 109.27 seconds 
D) 95.02 seconds

Question 5

Which of these questions is not one of the initial round questions typically used to uncover opportunities during a process redesign?

Accepted Answer

A) What is being done? 
B) When is it being done? 
C) Who is doing it? 
D) Why are we doing it? 
A) What is being done? 
B) When is it being done? 
C) Who is doing it? 
D) Why are we doing it?

Question 6

An effective tool for showing steps of a service process with a high level of customer contact is a:

Accepted Answer

A) Pareto chart. 
B) flowchart. 
C) service blueprint. 
D) check sheet. 
A) Pareto chart. 
B) flowchart. 
C) service blueprint. 
D) check sheet.

Question 7

The authors discuss seven mistakes when managing processes,arguing that failure to manage processes is ultimately a failure to manage the business.What are any four of those mistakes?

Accepted Answer

Answers will vary depending on which fou

Question 8

Based on the data in Table 2.15 which value is closest to the learning rate for the tax preparer?

Accepted Answer

A) 80% 
B) 85% 
C) 90% 
D) 95% 
A) 80% 
B) 85% 
C) 90% 
D) 95%

Question 9

Field service representatives are classified as a:

Accepted Answer

A) back office. 
B) hybrid office. 
C) front office. 
D) mid office. 
A) back office. 
B) hybrid office. 
C) front office. 
D) mid office.

Question 10

An accounting firm realizes it is woefully inadequate at cultivating new clients.It is allowed to observe a rival firm perform the new-client cultivation process in hopes of gleaning improved methods it can adopt.This is an example of:

Accepted Answer

A) competitive benchmarking. 
B) functional benchmarking. 
C) internal benchmarking. 
D) generic benchmarking. 
A) competitive benchmarking. 
B) functional benchmarking. 
C) internal benchmarking. 
D) generic benchmarking.

Question 11

A(n)________ would be a useful tool to determine the effect that the number of practice problems solved correctly has on the midterm score.

Accepted Answer

The answer of A(n)________ would be a useful tool to...

Question 12

No process can exist without at least one product or service.

Accepted Answer

A) True 
 B)False

Question 13

Assemble-to-order strategy produces a wide variety of products from relatively few assemblies and components after orders are received.

Accepted Answer

A) True 
 B)False

Question 14

Scenario 2.1
Garman observes a worker assembling peanut valves and records the data displayed in the table.
  
-Use the information in Scenario 2.1.What is the standard time for this job element if the allowance for the process is 25%?

Accepted Answer

A) 15 seconds 
B) 20 seconds 
C) 25 seconds 
D) 30 seconds 
A) 15 seconds 
B) 20 seconds 
C) 25 seconds 
D) 30 seconds

Question 15

A manager is interested in setting a time standard for a machining operation.Which one of the following is LEAST likely to be of use?

Accepted Answer

A) time-study method 
B) elemental standard data approach 
C) predetermined data approach 
D) work sampling method 
A) time-study method 
B) elemental standard data approach 
C) predetermined data approach 
D) work sampling method

Question 16

The process structure that best describes a waiter's position at a restaurant would be classified as:

Accepted Answer

A) front office. 
B) back office. 
C) hybrid office. 
D) inner office. 
A) front office. 
B) back office. 
C) hybrid office. 
D) inner office.

Question 17

All forms of benchmarking are best applied in situations where long-term continuous improvement is desired.

Accepted Answer

A) True 
 B)False

Question 18

The product-process matrix brings together the elements of volume,process,and quality.

Accepted Answer

A) True 
 B)False

Question 19

Front offices generally emphasize top quality and customization.

Accepted Answer

A) True 
 B)False

Question 20

List and briefly define four different basic types of manufacturing basic processes.

Accepted Answer

The four basic process types are job pro

Exam 2: Process Strategy and Analysis

Which work measurement technique breaks down tasks into a series of generic micromotions?

Which one of the following groups of activities is likely to be shown on a process chart?

Which of these questions is not one of the initial round questions typically used to uncover opportunities during a process redesign?

An effective tool for showing steps of a service process with a high level of customer contact is a:

The authors discuss seven mistakes when managing processes,arguing that failure to manage processes is ultimately a failure to manage the business.What are any four of those mistakes?

Based on the data in Table 2.15 which value is closest to the learning rate for the tax preparer?

Field service representatives are classified as a:

An accounting firm realizes it is woefully inadequate at cultivating new clients.It is allowed to observe a rival firm perform the new-client cultivation process in hopes of gleaning improved methods it can adopt.This is an example of:

A(n)________ would be a useful tool to determine the effect that the number of practice problems solved correctly has on the midterm score.

No process can exist without at least one product or service.

Assemble-to-order strategy produces a wide variety of products from relatively few assemblies and components after orders are received.

Scenario 2.1 Garman observes a worker assembling peanut valves and records the data displayed in the table. -Use the information in Scenario 2.1.What is the standard time for this job element if the allowance for the process is 25%?

A manager is interested in setting a time standard for a machining operation.Which one of the following is LEAST likely to be of use?

The process structure that best describes a waiter's position at a restaurant would be classified as:

All forms of benchmarking are best applied in situations where long-term continuous improvement is desired.

The product-process matrix brings together the elements of volume,process,and quality.

Front offices generally emphasize top quality and customization.

List and briefly define four different basic types of manufacturing basic processes.

Using Operations to Create Value

Quality and Performance

Capacity Planning

Constraint Management

Lean Systems

Project Management

Forecasting

Inventory Management

Operations Planning and Scheduling

Resource Planning

Supply Chain Design

Supply Chain Logistic Networks

Supply Chain Integration

Supply Chain Sustainability

Decision Making

Waiting Lines

Special Inventory Models

Linear Programming

Simulation

Financial Analysis

Acceptance Sampling Plans

Measuring Output Rates

Learning Curve Analysis

Operations Scheduling

Layout

Filters