Exam 2: Process Strategy and Analysis

________ is the mix of equipment and human skills in a process.

A(n)________ is a diagram that relates a key quality problem to its potential causes.

A continuous flow process is characterized by a high degree of job customization.

Scenario 2.3 A job consists of three elements.Twenty observations for each element were timed,and the resulting data are shown in the following table.A performance rating has also been assigned for each element,as shown in the table.The job has an allowance of 15% of normal time. -Use the information in Scenario 2.3.What is the normal time for job element #1?

An undergraduate business student studies diligently in the library late in the term in anticipation of an outstanding performance on her final exams.She asks a friend to spy on her at random intervals to determine what percentage of time she is actually studying.Over the course of three days,her friend records the following observations: Based on this work sample,what percentage of time was the student actually studying?