Question 1

Organizational change is any alteration of ________.

Accepted Answer

A)  people, structure, or technology 
B)  structure, management, or goals 
C)  technology, goals, or management 
D)  rules, procedures, or management 
A)  people, structure, or technology 
B)  structure, management, or goals 
C)  technology, goals, or management 
D)  rules, procedures, or management

Question 2

List and explain the techniques for reducing resistance to change.

Accepted Answer

The various techniques for reducing resi

Question 3

A realistic job preview during the selection process minimizes stress by reducing task overload.

Accepted Answer

A) True 
 B)False

Question 4

Outside consultants tend to recommend more cautious changes because they may fear lawsuits if the recommendations turn out badly.

Accepted Answer

A) True 
 B)False

Question 5

A ________ helps employees whose personal lives suffer from a lack of planning to sort out their priorities.

Accepted Answer

A)  time management program 
B)  wellness program 
C)  life insurance program 
D)  health and wellness program 
A)  time management program 
B)  wellness program 
C)  life insurance program 
D)  health and wellness program

Question 6

Technological changes usually involve the introduction of ________.

Accepted Answer

A)  new equipment, tools, or operating methods 
B)  new equipment, tools or people 
C)  new equipment, operating methods, or structure 
D)  new equipment, people, or structure 
A)  new equipment, tools, or operating methods 
B)  new equipment, tools or people 
C)  new equipment, operating methods, or structure 
D)  new equipment, people, or structure

Question 7

Managers offer ________ to employees who want to talk to someone about their problems.

Accepted Answer

A)  wellness programs 
B)  time management programs 
C)  employee counseling 
D)  performance planning programs 
A)  wellness programs 
B)  time management programs 
C)  employee counseling 
D)  performance planning programs

Question 8

Shelly was the most senior employee in the department and knew just about everything about everyone else's job. If all employees in the department were cross-trained, Shelly would no longer have an advantage that brought with it special privileges. Shelly's resistance to change came from her ________.

Accepted Answer

A)  belief that uncertainty would increase 
B)  fear that she would be forced out of her habit 
C)  concern over personal loss 
D)  belief that the changes would harm the organization 
A)  belief that uncertainty would increase 
B)  fear that she would be forced out of her habit 
C)  concern over personal loss 
D)  belief that the changes would harm the organization

Question 9

A company that decides to decentralize its sales procedures is managing ________ changes.

Accepted Answer

A)  technological 
B)  people 
C)  strategy 
D)  structural 
A)  technological 
B)  people 
C)  strategy 
D)  structural

Question 10

Creativity refers to the ability to combine ideas in a unique way or to make unusual associations between ideas.

Accepted Answer

A) True 
 B)False

Question 11

In the "white-water rapids" metaphor of change, change is seen as an occasional disruption in the normal flow of events.

Accepted Answer

A) True 
 B)False

Question 12

Explain organizational change and briefly discuss the four types of change.

Accepted Answer

Most managers, at one point or another,

Question 13

The unfreezing step of the change process can be thought of as ________.

Accepted Answer

A)  changing to a new state 
B)  sustaining a change over time 
C)  changing the organizational structure 
D)  preparing for the needed change 
A)  changing to a new state 
B)  sustaining a change over time 
C)  changing the organizational structure 
D)  preparing for the needed change

Question 14

What organizational development technique involves changing the attitudes, stereotypes, and perceptions that work groups have about each other?

Accepted Answer

A)  team building 
B)  intergroup development 
C)  survey feedback 
D)  sensitivity training 
A)  team building 
B)  intergroup development 
C)  survey feedback 
D)  sensitivity training

Question 15

Stress is the adverse reaction people have to excessive pressure placed on them from extraordinary demands, constraints, or opportunities.

Accepted Answer

A) True 
 B)False

Question 16

Which one of the following represents a change in technology?

Accepted Answer

A)  Most business communication involves email. 
B)  Electricity is produced by generating plants that burn coal. 
C)  Bold, bright colors in clothing and wall paint have largely replaced neutrals. 
D)  The participation rate of the U.S. labor force is at its lowest point in the last 40 years. 
A)  Most business communication involves email. 
B)  Electricity is produced by generating plants that burn coal. 
C)  Bold, bright colors in clothing and wall paint have largely replaced neutrals. 
D)  The participation rate of the U.S. labor force is at its lowest point in the last 40 years.

Question 17

In organizations, people who act as catalysts and assume the responsibility for managing the change process are called ________.

Accepted Answer

A)  change masters 
B)  change agents 
C)  change champions 
D)  change generators 
A)  change masters 
B)  change agents 
C)  change champions 
D)  change generators

Question 18

Which one of the following represents a change in technology?

Accepted Answer

A)  Hand-held calculators replaced pencil and paper in the workplace. 
B)  Brenda exchanged her broken iPhone 4 for an iPhone 5. 
C)  Wooden desks were replaced by steel ones with composite tops. 
D)  Brownstone Corp. carpeted the tile floors in its office areas. 
A)  Hand-held calculators replaced pencil and paper in the workplace. 
B)  Brenda exchanged her broken iPhone 4 for an iPhone 5. 
C)  Wooden desks were replaced by steel ones with composite tops. 
D)  Brownstone Corp. carpeted the tile floors in its office areas.

Question 19

Large organizations have distinct cultures that limit their ability to move into new markets.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following structural variables is supportive of organizational innovation?

Accepted Answer

A)  minimal time pressure 
B)  less creative people 
C)  high interunit communication 
D)  abundant resources 
A)  minimal time pressure 
B)  less creative people 
C)  high interunit communication 
D)  abundant resources

Organizational change is any alteration of ________.

List and explain the techniques for reducing resistance to change.

A realistic job preview during the selection process minimizes stress by reducing task overload.

Outside consultants tend to recommend more cautious changes because they may fear lawsuits if the recommendations turn out badly.

A ________ helps employees whose personal lives suffer from a lack of planning to sort out their priorities.

Technological changes usually involve the introduction of ________.

Managers offer ________ to employees who want to talk to someone about their problems.

A company that decides to decentralize its sales procedures is managing ________ changes.

Creativity refers to the ability to combine ideas in a unique way or to make unusual associations between ideas.

In the "white-water rapids" metaphor of change, change is seen as an occasional disruption in the normal flow of events.

Explain organizational change and briefly discuss the four types of change.

The unfreezing step of the change process can be thought of as ________.

What organizational development technique involves changing the attitudes, stereotypes, and perceptions that work groups have about each other?

Stress is the adverse reaction people have to excessive pressure placed on them from extraordinary demands, constraints, or opportunities.

Which one of the following represents a change in technology?

In organizations, people who act as catalysts and assume the responsibility for managing the change process are called ________.

Which one of the following represents a change in technology?

Large organizations have distinct cultures that limit their ability to move into new markets.

Which of the following structural variables is supportive of organizational innovation?

Managers and You in the Workplace

Making Decisions

Managing the External Environment and the Organizations Culture

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Planning Work Activities

Managing Strategy

Entrepreneurial Ventures

Designing Organizational Structure

Managing Human Resources

Creating and Managing Teams

Managing Communication

Understanding and Managing Individual Behavior

Motivating Employees

Being an Effective Leader

Monitoring and Controlling

Filters

Exam 7: Managing Change and Innovation

Organizational change is any alteration of ________.

List and explain the techniques for reducing resistance to change.

A realistic job preview during the selection process minimizes stress by reducing task overload.

Outside consultants tend to recommend more cautious changes because they may fear lawsuits if the recommendations turn out badly.

A ________ helps employees whose personal lives suffer from a lack of planning to sort out their priorities.

Technological changes usually involve the introduction of ________.

Managers offer ________ to employees who want to talk to someone about their problems.

A company that decides to decentralize its sales procedures is managing ________ changes.

Creativity refers to the ability to combine ideas in a unique way or to make unusual associations between ideas.

In the "white-water rapids" metaphor of change, change is seen as an occasional disruption in the normal flow of events.

Explain organizational change and briefly discuss the four types of change.

The unfreezing step of the change process can be thought of as ________.

What organizational development technique involves changing the attitudes, stereotypes, and perceptions that work groups have about each other?

Stress is the adverse reaction people have to excessive pressure placed on them from extraordinary demands, constraints, or opportunities.

Which one of the following represents a change in technology?

In organizations, people who act as catalysts and assume the responsibility for managing the change process are called ________.

Which one of the following represents a change in technology?

Large organizations have distinct cultures that limit their ability to move into new markets.

Which of the following structural variables is supportive of organizational innovation?

Managers and You in the Workplace

Making Decisions

Managing the External Environment and the Organizations Culture

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Planning Work Activities

Managing Strategy

Entrepreneurial Ventures

Designing Organizational Structure

Managing Human Resources

Creating and Managing Teams

Managing Communication

Understanding and Managing Individual Behavior

Motivating Employees

Being an Effective Leader

Monitoring and Controlling

Filters