Exam 7: Managing Change and Innovation

________ is the process of taking a creative idea and turning it into a useful product or work method.

When the Pinto cars made by Ford were increasingly involved in fatal rear-crash accidents, Ford officials made a decision to discontinue that model. Their decision was a(n) ________ change.

________ creates expectations that may be hard to reconcile or satisfy.

Which of the following is a characteristic of a change-capable organization?

Increasing the numbers of employed women and minorities forces managers to pay attention to what change factor?

Labor strikes are an example of which of the following internal change factors?

Define Organizational Development (OD). List and explain the five most popular OD techniques.

Discuss the four external factors that prompt change in an organization, giving an example of each factor. Explain how the factor affects the organization

________ actively and enthusiastically support new ideas, build support, overcome resistance, and ensure that innovations are implemented.

One reason people resist change in an organization is that they are afraid their skill set will be obsolete.

According to Kurt Lewin, which of the following is a stage in the change process?

Organizations need change because ________.

Explain why large organizations are less likely to create disruptive innovations.

Which of the following is an example of a cultural variable that fosters innovation?

Business had been humming along just fine until the Great Recession hit. Benton Industries adjusted by laying off employees until the recession ended then hired them back. Then it was back to business as usual. This is an example of ________.

Which of the following is an example of a psychological symptom of stress?

Lewin's three-step process is consistent with the ________ theory of organizational change.

Changing structure includes any change in structural variables such as reporting relationships, coordination mechanisms, employee empowerment, or job redesign.

Back2Work succeeded because it offered personalized assistance to its clients-people who had lost jobs-beginning with having a live person answer every phone call. When management proposed an automated answering service with a directory tree ("Press 1 for a company directory", for example), Cathy was concerned the company would lose customers. Cathy's resistance stemmed from her

Write a short essay on stress, particularly as it relates to the workplace.