Exam 7: Manufacturing and Service Technologies

Communication activity and frequency increase as task variety decreases.

Computer-aided manufacturing enables the production line to quickly honor customer requests for changes in product design and product mix.

An organization's _____ is the work process that is directly related to the organization's mission.

_____ is the highest level of interdependence and exists when the output of operation A is the input to operation B,and the output of operation B is the input back again to operation A.

_____ have high task variety,and the conversion process is not analyzable or well understood.

_____ is a highly ambitious quality standard that specifies a goal of no more than 3.4 defects per million parts.

A mediating technology provides products or services that mediate or link clients from the external environment and,in doing so,allows each department to work independently.

Routine technologies are characterized by little task variety and the use of objective,computational procedures,whereas engineering technologies tend to be complex because there is substantial variety in the tasks performed.

Compare the specific design characteristics of formalization,centralization,employee kill level,span of control,and communication and coordination for routine technology and nonroutine tasks.

Discuss each of the categories of Perrow's framework.Give examples of each.

Discuss the three types of interdependence defined by James Thompson that influence organization structure.

In the _____ component of a smart factory,computers are used to assist in the drafting,creation,and engineering of new parts.

Products of different sizes,types,and customer requirements freely intermingling on the assembly line is an advantage of a smart factory.

The Verification Department of the Internal Revenue Service checks the calculations on returns and notes any discrepancies.According to Perrow,this department fits into the category of _____.

Six Sigma refers to using mass-production technology to quickly and cost-effectively assemble goods that are uniquely designed to fit the demands of individual customers.

_____ means providing exactly the service each customer wants and needs.

_____ is a technology that builds objects one successive layer of material at a time.

Perrow was most concerned with two aspects of technology: technical complexity and interdependence.

Which of the following did Perrow specify?

Juan works for a college that offers correspondence courses.She works in the mailroom department stuffing envelopes with the replies of professors to students.She then seals the envelopes and puts them in an outgoing bin and there is very little use for creativity.The department has very strict rules and the management process is not flexible.In this context,the department that Juan works for has a(n)_____ design.