Question 1

The frequency of unexpected and novel events that occur in the conversion process is known as:

Accepted Answer

A) complexity. 
B) accountability. 
C) variety. 
D) analyzability. 
A) complexity. 
B) accountability. 
C) variety. 
D) analyzability.

Question 2

Compare the configuration and structural characteristics of service firms with that of product organizations.

Accepted Answer

The differences in the structural charac

Question 3

Kaizen is the implementation of a large number of small,incremental improvements in all areas of an organization on an ongoing basis.

Accepted Answer

A) True 
 B)False

Question 4

Sequential interdependence exists when the output of operation A is the input to operation B,and the output of operation B is the input back again to operation A.

Accepted Answer

A) True 
 B)False

Question 5

Span of control is the number of employees who report to a single manager or supervisor and is normally influenced by departmental technology.

Accepted Answer

A) True 
 B)False

Question 6

In football,the interdependence tends to be:

Accepted Answer

A) pooled because management must select individual players and develop their skills. 
B) sequential because plays are run sequentially and events during the plays occur sequentially. 
C) reciprocal because mutual adjustments must be made by the players. 
D) sporadic because it is really a game of individual talents. 
A) pooled because management must select individual players and develop their skills. 
B) sequential because plays are run sequentially and events during the plays occur sequentially. 
C) reciprocal because mutual adjustments must be made by the players. 
D) sporadic because it is really a game of individual talents.

Question 7

Reciprocal interdependence tends to occur in organizations with what Thompson called _____,which provide a variety of products or services in combination to a client.

Accepted Answer

A) craft technologies 
B) mediating technologies 
C) intensive technologies 
D) long-linked technologies 
A) craft technologies 
B) mediating technologies 
C) intensive technologies 
D) long-linked technologies

Question 8

Boundary roles are used extensively in manufacturing firms but rarely used in service firms.

Accepted Answer

A) True 
 B)False

Question 9

_____ is a manufacturing process characterized by long production runs of standardized parts,and output often goes into inventory from which orders are filled because customers do not have special needs.

Accepted Answer

A) Continuous-process production 
B) Unit production 
C) Large-batch production 
D) Small-batch production 
A) Continuous-process production 
B) Unit production 
C) Large-batch production 
D) Small-batch production

Question 10

Which of the following is not a characteristic of service technology?

Accepted Answer

A) Delayed response time is acceptable. 
B) Customer interaction is generally high. 
C) Human element is very important. 
D) Quality is perceived and difficult to measure. 
A) Delayed response time is acceptable. 
B) Customer interaction is generally high. 
C) Human element is very important. 
D) Quality is perceived and difficult to measure.

Question 11

Baxton Burgers is a chain of fast-food restaurants.It has outlets throughout the world.Each of the outlets is independent and does not communicate with each other,but each of them contributes to the growing success of the restaurant.In this context,the outlets of Baxton Burgers have _____.

Accepted Answer

A) sequential interdependence 
B) pooled interdependence 
C) reciprocal interdependence 
D) successive interdependence 
A) sequential interdependence 
B) pooled interdependence 
C) reciprocal interdependence 
D) successive interdependence

Question 12

Service organizations can achieve their greatest economies through:

Accepted Answer

A) centralization of services. 
B) geographic concentration. 
C) disaggregation into small units located close to customers. 
D) centralized decision making with a high formalization. 
A) centralization of services. 
B) geographic concentration. 
C) disaggregation into small units located close to customers. 
D) centralized decision making with a high formalization.

Question 13

Jenson Motors,a car manufacturing company,decides to change its production operations strategy.In the company,an employee adds a part to the car frame and then sends it to another employee to add another part.This process continues until they get the final product,a complete car.The management wants to divide the employees into teams where each team is responsible for building an entire car.If Jenson Motors implements the change,the interrelationships would change from:

Accepted Answer

A) pooled interdependence on the line to reciprocal interdependence between the teams. 
B) reciprocal interdependence on the line to sequential interdependence between the teams. 
C) sequential interdependence on the line to pooled interdependence between the teams. 
D) sequential interdependence on the line to reciprocal interdependence between teams. 
A) pooled interdependence on the line to reciprocal interdependence between the teams. 
B) reciprocal interdependence on the line to sequential interdependence between the teams. 
C) sequential interdependence on the line to pooled interdependence between the teams. 
D) sequential interdependence on the line to reciprocal interdependence between teams.

Question 14

Explain the difference between core technology and noncore technology.

Accepted Answer

An organization's core technology is the

Question 15

A smart factory has a stable customer demand,whereas mass production has a changing customer demand.

Accepted Answer

A) True 
 B)False

Question 16

A _____ provides products or services that link clients from the external environment and,in so doing,allows each department to work independently.

Accepted Answer

A) craft technology 
B) pooled technology 
C) routine technology 
D) mediating technology 
A) craft technology 
B) pooled technology 
C) routine technology 
D) mediating technology

Question 17

Large-batch production is considered to have greater technical complexity than small-batch production on Woodward's scale of technical complexity.

Accepted Answer

A) True 
 B)False

Question 18

Discuss how the ultimate impact of technology can be understood through the concept of sociotechnical systems.

Accepted Answer

The ultimate impact of technology on emp

Question 19

Core technology is a department work process that is important to an organization but is not directly related to its primary mission.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following links together manufacturing components that previously stood alone?

Accepted Answer

A) Unit production systems 
B) Flexible manufacturing systems 
C) Subtractive manufacturing systems 
D) Rigid production systems 
A) Unit production systems 
B) Flexible manufacturing systems 
C) Subtractive manufacturing systems 
D) Rigid production systems

The frequency of unexpected and novel events that occur in the conversion process is known as:

Compare the configuration and structural characteristics of service firms with that of product organizations.

Kaizen is the implementation of a large number of small,incremental improvements in all areas of an organization on an ongoing basis.

Sequential interdependence exists when the output of operation A is the input to operation B,and the output of operation B is the input back again to operation A.

Span of control is the number of employees who report to a single manager or supervisor and is normally influenced by departmental technology.

In football,the interdependence tends to be:

Reciprocal interdependence tends to occur in organizations with what Thompson called _____,which provide a variety of products or services in combination to a client.

Boundary roles are used extensively in manufacturing firms but rarely used in service firms.

_____ is a manufacturing process characterized by long production runs of standardized parts,and output often goes into inventory from which orders are filled because customers do not have special needs.

Which of the following is not a characteristic of service technology?

Baxton Burgers is a chain of fast-food restaurants.It has outlets throughout the world.Each of the outlets is independent and does not communicate with each other,but each of them contributes to the growing success of the restaurant.In this context,the outlets of Baxton Burgers have _____.

Service organizations can achieve their greatest economies through:

Explain the difference between core technology and noncore technology.

A smart factory has a stable customer demand,whereas mass production has a changing customer demand.

A _____ provides products or services that link clients from the external environment and,in so doing,allows each department to work independently.

Large-batch production is considered to have greater technical complexity than small-batch production on Woodward's scale of technical complexity.

Discuss how the ultimate impact of technology can be understood through the concept of sociotechnical systems.

Core technology is a department work process that is important to an organization but is not directly related to its primary mission.

Which of the following links together manufacturing components that previously stood alone?

Organizations and Organization Theory

Strategy,Organization Design,and Effectiveness

Fundamentals of Organization Structure

the External Environment

Interorganizational Relationships

Designing Organizations for the International Environment

Using Information Technology for Control and Coordination

Organization Size,Life Cycle,and Decline

Organizational Culture and Ethical Values

Innovation and Change

Decision-making Processes

Conflict,Power,and Politics

Filters

Exam 7: Manufacturing and Service Technologies

The frequency of unexpected and novel events that occur in the conversion process is known as:

Compare the configuration and structural characteristics of service firms with that of product organizations.

Kaizen is the implementation of a large number of small,incremental improvements in all areas of an organization on an ongoing basis.

Sequential interdependence exists when the output of operation A is the input to operation B,and the output of operation B is the input back again to operation A.

Span of control is the number of employees who report to a single manager or supervisor and is normally influenced by departmental technology.

In football,the interdependence tends to be:

Reciprocal interdependence tends to occur in organizations with what Thompson called _____,which provide a variety of products or services in combination to a client.

Boundary roles are used extensively in manufacturing firms but rarely used in service firms.

_____ is a manufacturing process characterized by long production runs of standardized parts,and output often goes into inventory from which orders are filled because customers do not have special needs.

Which of the following is not a characteristic of service technology?

Baxton Burgers is a chain of fast-food restaurants.It has outlets throughout the world.Each of the outlets is independent and does not communicate with each other,but each of them contributes to the growing success of the restaurant.In this context,the outlets of Baxton Burgers have _____.

Service organizations can achieve their greatest economies through:

Explain the difference between core technology and noncore technology.

A smart factory has a stable customer demand,whereas mass production has a changing customer demand.

A _____ provides products or services that link clients from the external environment and,in so doing,allows each department to work independently.

Large-batch production is considered to have greater technical complexity than small-batch production on Woodward's scale of technical complexity.

Discuss how the ultimate impact of technology can be understood through the concept of sociotechnical systems.

Core technology is a department work process that is important to an organization but is not directly related to its primary mission.

Which of the following links together manufacturing components that previously stood alone?

Organizations and Organization Theory

Strategy,Organization Design,and Effectiveness

Fundamentals of Organization Structure

the External Environment

Interorganizational Relationships

Designing Organizations for the International Environment

Using Information Technology for Control and Coordination

Organization Size,Life Cycle,and Decline

Organizational Culture and Ethical Values

Innovation and Change

Decision-making Processes

Conflict,Power,and Politics

Filters