Question 1

Rewrite the following negative message using positive words rather than negative ones: "Since you failed to send payment,we cannot ship your order."

Accepted Answer

By sending payment p

Question 2

When rejecting a job applicant,you can soften the blow by

Accepted Answer

A) expressing appreciation for his or her application. 
B) mentioning the qualifications of the person who was hired. 
C) praising competitive applicants. 
D) apologizing for wasting the person's time. 
E) implying future consideration. 
A) expressing appreciation for his or her application. 
B) mentioning the qualifications of the person who was hired. 
C) praising competitive applicants. 
D) apologizing for wasting the person's time. 
E) implying future consideration.

Question 3

In most cases,withholding or delaying negative information in the workplace

Accepted Answer

A) can help your audience accept it. 
B) will increase your credibility. 
C) may be unethical or illegal. 
D) will allow the situation to resolve itself. 
E) can forestall legal action. 
A) can help your audience accept it. 
B) will increase your credibility. 
C) may be unethical or illegal. 
D) will allow the situation to resolve itself. 
E) can forestall legal action.

Question 4

Briefly describe the elements of a negative message that uses the indirect approach.

Accepted Answer

Begin with a buffer (a neutral statement

Question 5

When you deliver bad news about business transactions (such as a delayed order shipment),you should always apologize to the audience.

Accepted Answer

A) True 
 B)False

Question 6

What four guidelines should you follow in writing effective closings to negative messages?

Accepted Answer

(1)Avoid a negative or uncertain conclus

Question 7

What are the two benefits of stating the bad news at the beginning of a negative message?

Accepted Answer

Stating the bad news at the be

Question 8

Encouraging additional communication in the close of a negative message

Accepted Answer

A) is expected,even if you really don't want to discuss the matter any further. 
B) should be avoided unless you are truly willing to discuss the matter further. 
C) is appropriate for internal audiences,but never for external audiences. 
D) should be done only if you direct the audience to contact someone else. 
E) isn't a good idea,no matter what the circumstances may be. 
A) is expected,even if you really don't want to discuss the matter any further. 
B) should be avoided unless you are truly willing to discuss the matter further. 
C) is appropriate for internal audiences,but never for external audiences. 
D) should be done only if you direct the audience to contact someone else. 
E) isn't a good idea,no matter what the circumstances may be.

Question 9

Define and discuss performance reviews.

Accepted Answer

Performance reviews clarify job requirem

Question 10

When responding to social networking recommendation requests,a single sentence that focuses on one positive aspect is often all that is necessary.

Accepted Answer

A) True 
 B)False

Question 11

To avoid being accused of defamation,you should

Accepted Answer

A) refuse to communicate with unhappy clients. 
B) make it clear to disgruntled customers that you refuse to be intimidated. 
C) avoid any kind of behavior that could be considered abusive. 
D) frequently refer to company policy. 
E) frequently use hedge words such as "company policy" and "appears". 
A) refuse to communicate with unhappy clients. 
B) make it clear to disgruntled customers that you refuse to be intimidated. 
C) avoid any kind of behavior that could be considered abusive. 
D) frequently refer to company policy. 
E) frequently use hedge words such as "company policy" and "appears".

Question 12

To avoid a negative surprise during a performance evaluation,managers should

Accepted Answer

A) keep a list of examples of poor performance. 
B) let the employee know ahead of time the review is coming. 
C) limit the use of status updates. 
D) allow peers to provide input on the performance review. 
E) provide regular feedback and coaching throughout the year. 
A) keep a list of examples of poor performance. 
B) let the employee know ahead of time the review is coming. 
C) limit the use of status updates. 
D) allow peers to provide input on the performance review. 
E) provide regular feedback and coaching throughout the year.

Question 13

According to the indirect approach for delivering bad news,you should place the negative news

Accepted Answer

A) immediately after the buffer. 
B) immediately before the reasons. 
C) immediately after the reasons. 
D) at the very end. 
E) in the opening paragraph. 
A) immediately after the buffer. 
B) immediately before the reasons. 
C) immediately after the reasons. 
D) at the very end. 
E) in the opening paragraph.

Question 14

When preparing to respond to negative messages,it is important to consider

Accepted Answer

A) how to combat the negative information. 
B) the source,tone and content. 
C) who the audience is. 
D) why the comment was made. 
E) legal ramifications of the comment. 
A) how to combat the negative information. 
B) the source,tone and content. 
C) who the audience is. 
D) why the comment was made. 
E) legal ramifications of the comment.

Question 15

Consider the following statement: "Our profits,which have been disappointing,are only part of the total picture." This statement uses a ________ to deliver negative news.

Accepted Answer

A) mixed metaphor 
B) parenthetical expression 
C) deflective reference 
D) contingent modifier 
E) conditional statement 
A) mixed metaphor 
B) parenthetical expression 
C) deflective reference 
D) contingent modifier 
E) conditional statement

Question 16

When you must deliver negative messages in the workplace,strive to maintain high standards of ethics and etiquette because

Accepted Answer

A) laws and regulations dictate content and delivery of many business messages. 
B) negative messages have minimal impact on the lives of those who receive them. 
C) negative messages limit emotional content for both senders and receivers. 
D) it is easy to determine the emotional state of the receiver. 
E) there are no laws to regulate negative messages,so the writer must establish their own level of ethics. 
A) laws and regulations dictate content and delivery of many business messages. 
B) negative messages have minimal impact on the lives of those who receive them. 
C) negative messages limit emotional content for both senders and receivers. 
D) it is easy to determine the emotional state of the receiver. 
E) there are no laws to regulate negative messages,so the writer must establish their own level of ethics.

Question 17

Which one of the following is not an essential element of writing termination messages in the workplace?

Accepted Answer

A) careful planning 
B) sensitive writing 
C) complete documentation 
D) personal allegations 
E) emotional ramifications 
A) careful planning 
B) sensitive writing 
C) complete documentation 
D) personal allegations 
E) emotional ramifications

Question 18

When you need to maintain a close working relationship with someone to whom you are sending a negative message,you should generally

Accepted Answer

A) assume they will handle the news professionally. 
B) analyze the situation carefully. 
C) have someone else deliver the message. 
D) combine the direct and indirect approaches. 
E) delay the message as long as possible. 
A) assume they will handle the news professionally. 
B) analyze the situation carefully. 
C) have someone else deliver the message. 
D) combine the direct and indirect approaches. 
E) delay the message as long as possible.

Question 19

Provide at least five guidelines to observe when making negative organizational announcements.

Accepted Answer

(1)Match your approach to the situation-

Question 20

One important goal of a buffer is to

Accepted Answer

A) delay stating the bad news. 
B) establish common ground with your reader. 
C) make your reader wonder what the message is about. 
D) divert the reader's attention to a more pleasant subject. 
E) shift the blame to the reader or a third party. 
A) delay stating the bad news. 
B) establish common ground with your reader. 
C) make your reader wonder what the message is about. 
D) divert the reader's attention to a more pleasant subject. 
E) shift the blame to the reader or a third party.

Rewrite the following negative message using positive words rather than negative ones: "Since you failed to send payment,we cannot ship your order."

When rejecting a job applicant,you can soften the blow by

In most cases,withholding or delaying negative information in the workplace

Briefly describe the elements of a negative message that uses the indirect approach.

When you deliver bad news about business transactions (such as a delayed order shipment),you should always apologize to the audience.

What four guidelines should you follow in writing effective closings to negative messages?

What are the two benefits of stating the bad news at the beginning of a negative message?

Encouraging additional communication in the close of a negative message

Define and discuss performance reviews.

When responding to social networking recommendation requests,a single sentence that focuses on one positive aspect is often all that is necessary.

To avoid being accused of defamation,you should

To avoid a negative surprise during a performance evaluation,managers should

According to the indirect approach for delivering bad news,you should place the negative news

When preparing to respond to negative messages,it is important to consider

Consider the following statement: "Our profits,which have been disappointing,are only part of the total picture." This statement uses a ________ to deliver negative news.

When you must deliver negative messages in the workplace,strive to maintain high standards of ethics and etiquette because

Which one of the following is not an essential element of writing termination messages in the workplace?

When you need to maintain a close working relationship with someone to whom you are sending a negative message,you should generally

Provide at least five guidelines to observe when making negative organizational announcements.

One important goal of a buffer is to

Professional Communication in a Digital, social, mobile World

Collaboration, interpersonal Communication, and Business Etiquette

Communication Challenges in a Diverse, global Marketplace

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Digital Channels

Writing Routine and Positive Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Developing and Delivering Business Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Handbook of Grammar, mechanics, and Usage

Filters

Exam 9: Writing Negative Messages

Rewrite the following negative message using positive words rather than negative ones: "Since you failed to send payment,we cannot ship your order."

When rejecting a job applicant,you can soften the blow by

In most cases,withholding or delaying negative information in the workplace

Briefly describe the elements of a negative message that uses the indirect approach.

When you deliver bad news about business transactions (such as a delayed order shipment),you should always apologize to the audience.

What four guidelines should you follow in writing effective closings to negative messages?

What are the two benefits of stating the bad news at the beginning of a negative message?

Encouraging additional communication in the close of a negative message

Define and discuss performance reviews.

When responding to social networking recommendation requests,a single sentence that focuses on one positive aspect is often all that is necessary.

To avoid being accused of defamation,you should

To avoid a negative surprise during a performance evaluation,managers should

According to the indirect approach for delivering bad news,you should place the negative news

When preparing to respond to negative messages,it is important to consider

Consider the following statement: "Our profits,which have been disappointing,are only part of the total picture." This statement uses a ________ to deliver negative news.

When you must deliver negative messages in the workplace,strive to maintain high standards of ethics and etiquette because

Which one of the following is not an essential element of writing termination messages in the workplace?

When you need to maintain a close working relationship with someone to whom you are sending a negative message,you should generally

Provide at least five guidelines to observe when making negative organizational announcements.

One important goal of a buffer is to

Professional Communication in a Digital, social, mobile World

Collaboration, interpersonal Communication, and Business Etiquette

Communication Challenges in a Diverse, global Marketplace

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Digital Channels

Writing Routine and Positive Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Developing and Delivering Business Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Handbook of Grammar, mechanics, and Usage

Filters