Exam 12: Communication in Organizations

Recurring hostile behaviors used by people with greater power over people with lesser power is known as __________ __________.

Which of the following is NOT a communication practice that reflects and upholds organizational culture?

__________ are responsibilities and behaviors associated with a specific position in an organization.

An organizational chart is an example of corporate policies.

Hierarchical language is best illustrated by which of the following?

Not long after Tim had been on the job, a co-worker told him, "Joanne gets crazy if you're not here on time. I was late from lunch one time and she let me have it!" The co-worker's comment is an example of a(n) __________.

Which of the following is true about organizations?

Research on organizations tells us that the grapevine is not a reliable source of information.

An example of a regulative rule in an organization would be when participating on the company's softball team is interpreted as showing pride in the company.

__________ __________ __________ are standard methods of dealing with differences and discord.

Mark's wife asked him how his first day at work went. He smiled and said everyone he met told him about how Jed McClusky single-handedly saved the company from the brink of disaster. Mark had learned what the people he worked with really valued through their use of __________.

The way of thinking, acting, and viewing work shared by members of an organization that reflects the organization's identity is known as __________.

The formal and informal linkages that connect organizational members when they communicate are called communication __________.

"In my sorority we recognize the sisters that make the dean's list each semester by putting a mini-box of Godiva's chocolates next to their dinner plates," Amy says. "That way, everyone realizes who has done well academically." This is an example of __________.

Bob was telling everyone in the break room that he thought it was a big mistake to hire Laurie because it was clear to him that she was not qualified for her position. Even though Laurie had the credentials and previous experience for the job, Bob was angry that his girlfriend had not been hired instead. He called Laurie "inept" and "under qualified" despite her fine performance on the job so far. This is an example of __________.

Discuss three important challenges for communicating in organizations today, as discussed in Chapter 12. Which challenge do you think poses the biggest difficulty for most people? Justify your answer.

__________ __________ are repeated activities that help members of an organization perform their jobs.

Compare the U.S. workplace of today and that in the time of the Industrial Revolution. Discuss differences in organizational attitudes and in the character of workers.

E-mail chatting and forwarding of jokes are examples of __________.

__________ __________ is used to designate status within an organization communicate rank.