Question 1

According to research studies,which of the following characteristics is typically viewed LEAST favorably by interviewers?

Accepted Answer

A)  high-eye-contact 
B)  physical attractiveness 
C)  extroverted behavior 
D)  low voice modulation 
E)  male gender 
A)  high-eye-contact 
B)  physical attractiveness 
C)  extroverted behavior 
D)  low voice modulation 
E)  male gender

Question 2

According to EEOC guidelines,an interviewer must limit his or her questions to whether an applicant has any physical or mental impairment that may interfere with his or her ability to perform the job's essential tasks.

Accepted Answer

A) True 
 B)False

Question 3

How can a firm protect itself from charges of discrimination in its interview process? What is the role of testers in employment discrimination?

Accepted Answer

It is best that employment interviewers

Question 4

Behavioral interviews ask interviewees to describe how they would react to a hypothetical situation at some point in the future.

Accepted Answer

A) True 
 B)False

Question 5

Which question below is an example of a situational question?

Accepted Answer

A)  "Suppose you were giving a sales presentation and a difficult technical question arose that you could not answer. What would you do?" 
B)  "Based on your past work experience, what is the most significant action you have ever taken to help out a co-worker?" 
C)  "What work experiences, training, or other qualifications do you have for working in a teamwork environment?" 
D)  "What factors should one consider when developing a television advertising campaign?" 
E)  "What experience have you had with direct point-of-purchase sales?" 
A)  "Suppose you were giving a sales presentation and a difficult technical question arose that you could not answer. What would you do?" 
B)  "Based on your past work experience, what is the most significant action you have ever taken to help out a co-worker?" 
C)  "What work experiences, training, or other qualifications do you have for working in a teamwork environment?" 
D)  "What factors should one consider when developing a television advertising campaign?" 
E)  "What experience have you had with direct point-of-purchase sales?"

Question 6

All of the following will most likely improve the structure of an interview EXCEPT ________.

Accepted Answer

A)  using the same questions for all candidates 
B)  rating candidate answers against a scale 
C)  basing questions on actual job duties 
D)  asking candidates to describe themselves 
E)  using a standardized interview form 
A)  using the same questions for all candidates 
B)  rating candidate answers against a scale 
C)  basing questions on actual job duties 
D)  asking candidates to describe themselves 
E)  using a standardized interview form

Question 7

Which of the following is another term for an unstructured interview?

Accepted Answer

A)  directive 
B)  nondirective 
C)  unformatted 
D)  standardized 
E)  administrative 
A)  directive 
B)  nondirective 
C)  unformatted 
D)  standardized 
E)  administrative

Question 8

When attempting to understand a candidate's personality,an interviewer using the streamlined interview process will most likely ask questions about a candidate's ________.

Accepted Answer

A)  interactions with others 
B)  likes and dislikes 
C)  achievements 
D)  aspirations 
E)  knowledge 
A)  interactions with others 
B)  likes and dislikes 
C)  achievements 
D)  aspirations 
E)  knowledge

Question 9

George Reyes has recently been hired as the vice president of marketing at Great Toys,a mid-size firm that specializes in classic wooden toys.The CEO of Great Toys wants to expand the firm's presence in the toy market,which is highly competitive.As a result,the marketing department's budget has been significantly increased.George plans to use some of the additional funds to hire a new media planner.George is considering the idea of conducting a structured situational interview in the hiring process. 
-Which of the following,if true,supports the argument that George should use a structured situational interview to hire a media planner?

Accepted Answer

A)  Great Toys' HR department has developed a job description for the new media planner position. 
B)  Great Toys' competitors typically use structured situational interviews to avoid legal issues in the hiring process. 
C)  Great Toys' employees typically remain with the company for many years because they feel comfortable with the organizational culture. 
D)  Great Toys has successfully used structured situational interviews in the past for its top-level positions. 
E)  Great Toys' executives want to ensure that the interview process is fair to all candidates and that the best candidate is hired. 
A)  Great Toys' HR department has developed a job description for the new media planner position. 
B)  Great Toys' competitors typically use structured situational interviews to avoid legal issues in the hiring process. 
C)  Great Toys' employees typically remain with the company for many years because they feel comfortable with the organizational culture. 
D)  Great Toys has successfully used structured situational interviews in the past for its top-level positions. 
E)  Great Toys' executives want to ensure that the interview process is fair to all candidates and that the best candidate is hired.

Question 10

When rejecting a job candidate,it is best to refrain from providing an explanation detailing the reason for the rejection because most candidates view an employer more positively when they don't know the reason for the rejection.

Accepted Answer

A) True 
 B)False

Question 11

Consider the question: "What work experience do you have in marketing and sales?" What type of question is this?

Accepted Answer

A)  background question 
B)  behavioral question 
C)  situational question 
D)  job knowledge question 
E)  structured question 
A)  background question 
B)  behavioral question 
C)  situational question 
D)  job knowledge question 
E)  structured question

Question 12

What three ways can selection interviews be classified? How does each classification affect an interview?

Accepted Answer

Selection interviews can be classified a

Question 13

According to studies,which of the following has the most influence on the outcome of a job interview?

Accepted Answer

A)  thank-you notes sent from the candidate to the interviewer 
B)  an interviewer's first impression of the candidate 
C)  a candidate's final comments during the interview 
D)  favorable information about the candidate 
E)  a candidate's extroverted personality 
A)  thank-you notes sent from the candidate to the interviewer 
B)  an interviewer's first impression of the candidate 
C)  a candidate's final comments during the interview 
D)  favorable information about the candidate 
E)  a candidate's extroverted personality

Question 14

Consider the question: "What factors should be considered when developing a customer database?" What type of question is this?

Accepted Answer

A)  background question 
B)  past behavior question 
C)  situational question 
D)  job knowledge question 
E)  structured question 
A)  background question 
B)  past behavior question 
C)  situational question 
D)  job knowledge question 
E)  structured question

Question 15

Which question below is an example of a behavioral question?

Accepted Answer

A)  "What would you do if you were asked a question during a sales presentation for which you did not know the answer?" 
B)  "Can you tell me about a time when you solved a really difficult problem?" 
C)  "What is your attitude about working with a sales team instead of independently?" 
D)  "What factors do you consider before underwriting an insurance policy for a new client?" 
E)  "What are your long-term goals and aspirations as a social worker?" 
A)  "What would you do if you were asked a question during a sales presentation for which you did not know the answer?" 
B)  "Can you tell me about a time when you solved a really difficult problem?" 
C)  "What is your attitude about working with a sales team instead of independently?" 
D)  "What factors do you consider before underwriting an insurance policy for a new client?" 
E)  "What are your long-term goals and aspirations as a social worker?"

Question 16

How many interviewers usually question applicants during a structured situational interview?

Accepted Answer

A)  1 
B)  2 
C)  5 
D)  7 
E)  9 
A)  1 
B)  2 
C)  5 
D)  7 
E)  9

Question 17

Which of the following is an example of a job knowledge question?

Accepted Answer

A)  "What are the legal restrictions regarding the use of telemarketing for consumers who have a past relationship with a company?" 
B)  "Suppose you were confronted with an angry customer who threatened to sue the company. What would you do?" 
C)  "Mike and Todd have $21 between them. Mike has $20 more than Todd has. How much has Mike and how much has Todd?" 
D)  "Why are you leaving your current position?" 
E)  "Can you tell me about a time in the past when you used leadership skills to handle a difficult situation?" 
A)  "What are the legal restrictions regarding the use of telemarketing for consumers who have a past relationship with a company?" 
B)  "Suppose you were confronted with an angry customer who threatened to sue the company. What would you do?" 
C)  "Mike and Todd have $21 between them. Mike has $20 more than Todd has. How much has Mike and how much has Todd?" 
D)  "Why are you leaving your current position?" 
E)  "Can you tell me about a time in the past when you used leadership skills to handle a difficult situation?"

Question 18

In a brief essay,discuss the four types of questions that are frequently used in structured situational interviews.Explain the purpose of each question type and provide an example of each.

Accepted Answer

The four types of questions are situatio

Question 19

When interviewing an applicant with a disability who uses assistive technology,which of the following questions should NOT be asked?

Accepted Answer

A)  Have you ever experienced any problems between your technology and an employer's information system? 
B)  How have you addressed any barriers or obstacles that you may have encountered in previous jobs? 
C)  What is the severity and exact nature of your disability and how does the technology assist you? 
D)  What specific technology have you successfully used in previous jobs that facilitated your work? 
E)  Are there any transportation or scheduling issues you anticipate with the work schedule expected in this position? 
A)  Have you ever experienced any problems between your technology and an employer's information system? 
B)  How have you addressed any barriers or obstacles that you may have encountered in previous jobs? 
C)  What is the severity and exact nature of your disability and how does the technology assist you? 
D)  What specific technology have you successfully used in previous jobs that facilitated your work? 
E)  Are there any transportation or scheduling issues you anticipate with the work schedule expected in this position?

Question 20

When developing a structured situational interview,it is important that people familiar with the job rate the job's main duties based on importance and time.

Accepted Answer

A) True 
 B)False

According to research studies,which of the following characteristics is typically viewed LEAST favorably by interviewers?

According to EEOC guidelines,an interviewer must limit his or her questions to whether an applicant has any physical or mental impairment that may interfere with his or her ability to perform the job's essential tasks.

How can a firm protect itself from charges of discrimination in its interview process? What is the role of testers in employment discrimination?

Behavioral interviews ask interviewees to describe how they would react to a hypothetical situation at some point in the future.

Which question below is an example of a situational question?

All of the following will most likely improve the structure of an interview EXCEPT ________.

Which of the following is another term for an unstructured interview?

When attempting to understand a candidate's personality,an interviewer using the streamlined interview process will most likely ask questions about a candidate's ________.

When rejecting a job candidate,it is best to refrain from providing an explanation detailing the reason for the rejection because most candidates view an employer more positively when they don't know the reason for the rejection.

Consider the question: "What work experience do you have in marketing and sales?" What type of question is this?

What three ways can selection interviews be classified? How does each classification affect an interview?

According to studies,which of the following has the most influence on the outcome of a job interview?

Consider the question: "What factors should be considered when developing a customer database?" What type of question is this?

Which question below is an example of a behavioral question?

How many interviewers usually question applicants during a structured situational interview?

Which of the following is an example of a job knowledge question?

In a brief essay,discuss the four types of questions that are frequently used in structured situational interviews.Explain the purpose of each question type and provide an example of each.

When interviewing an applicant with a disability who uses assistive technology,which of the following questions should NOT be asked?

When developing a structured situational interview,it is important that people familiar with the job rate the job's main duties based on importance and time.

Introduction to Human Resource Management

Equal Opportunity and the Law

The Manager's Role in Strategic Human Resource Management

Job Analysis

Personnel Planning and Recruiting

Employee Testing and Selection

Training and Developing Employees

Performance Management and Appraisal

Coaching, Careers, and Talent Management

Establishing Strategic Pay Plans

Pay for Performance and Financial Incentives

Benefits and Services

Ethics, Justice, and Fair Treatment in HR Management

Labor Relations and Collective Bargaining

Employee Safety and Health

Managing Global Human Resources

Managing Human Resources in Entrepreneurial Firms

Filters

Exam 7: Interviewing Candidates

According to research studies,which of the following characteristics is typically viewed LEAST favorably by interviewers?

According to EEOC guidelines,an interviewer must limit his or her questions to whether an applicant has any physical or mental impairment that may interfere with his or her ability to perform the job's essential tasks.

How can a firm protect itself from charges of discrimination in its interview process? What is the role of testers in employment discrimination?

Behavioral interviews ask interviewees to describe how they would react to a hypothetical situation at some point in the future.

Which question below is an example of a situational question?

All of the following will most likely improve the structure of an interview EXCEPT ________.

Which of the following is another term for an unstructured interview?

When attempting to understand a candidate's personality,an interviewer using the streamlined interview process will most likely ask questions about a candidate's ________.

When rejecting a job candidate,it is best to refrain from providing an explanation detailing the reason for the rejection because most candidates view an employer more positively when they don't know the reason for the rejection.

Consider the question: "What work experience do you have in marketing and sales?" What type of question is this?

What three ways can selection interviews be classified? How does each classification affect an interview?

According to studies,which of the following has the most influence on the outcome of a job interview?

Consider the question: "What factors should be considered when developing a customer database?" What type of question is this?

Which question below is an example of a behavioral question?

How many interviewers usually question applicants during a structured situational interview?

Which of the following is an example of a job knowledge question?

In a brief essay,discuss the four types of questions that are frequently used in structured situational interviews.Explain the purpose of each question type and provide an example of each.

When interviewing an applicant with a disability who uses assistive technology,which of the following questions should NOT be asked?

When developing a structured situational interview,it is important that people familiar with the job rate the job's main duties based on importance and time.

Introduction to Human Resource Management

Equal Opportunity and the Law

The Manager's Role in Strategic Human Resource Management

Job Analysis

Personnel Planning and Recruiting

Employee Testing and Selection

Training and Developing Employees

Performance Management and Appraisal

Coaching, Careers, and Talent Management

Establishing Strategic Pay Plans

Pay for Performance and Financial Incentives

Benefits and Services

Ethics, Justice, and Fair Treatment in HR Management

Labor Relations and Collective Bargaining

Employee Safety and Health

Managing Global Human Resources

Managing Human Resources in Entrepreneurial Firms

Filters