Exam 10: Information Systems

_______ software consists of programs designed to work behind the scenes to handle detailed operating procedures.

This typically consists of transactions from the transaction processing system.

The research department identifies, investigates, and develops new products and services.

_______ systems are computer systems that allow people located at various geographic locations to communicate and have in-person meetings.

A typical _______ system can produce income statements and balance sheets.

Describe the functions of a decision support system, including a group decision support system, differentiate between a DSS and a transaction processing system.

Regional managers can compare their regular sales reports with that of the other regional managers by using _______.

_______-level information flow is primarily vertical.

The research department strictly involves itself only with the creation of finished goods that are tangible.

Demand reports do not have to be produced on a regular basis.

This level of management is concerned with long-range planning and uses information that will help them plan the future growth and direction of the organization.

Top-level managers need information both from within the organization and from outside.

The executive support system can analyze the effects of events and trends outside the organization.

Explain the three common categories of reports that are generated in most organizations.

Expert systems capture the knowledge of human experts and store it in a knowledge base.

A(n) _______ decision support system is used to support collective work.

Pricing, promoting, selling, and distributing the organization's goods and services pertains to which of the following functions?

There are three basic decision models used in GDSS: operational, strategic, and financial.

The _______ keeps records of the number of each kind of part or finished good in the warehouse.

An MIS differs from a TPS in that it creates databases.