Question 1

Failure control requires developing a decentralized control philosophy for problem reporting.

Accepted Answer

A) True 
 B)False

Question 2

Why is user training so important?

Accepted Answer

User training is crucial for several rea

Question 3

Network management is the process to operating, monitoring, and controlling the network to ensure it works as intended and provides value to its users.

Accepted Answer

A) True 
 B)False

Question 4

An) _____________ is a simple tool that can help identify computers/devices or communication circuits that have higher-than-average error or usage rates.

Accepted Answer

A) Quality control chart 
B) Quality of service 
C) Service leveling chart 
D) Desktop management 
E) Alarm cloud 
A) Quality control chart 
B) Quality of service 
C) Service leveling chart 
D) Desktop management 
E) Alarm cloud

Question 5

Which of the following is not one of the three major sources of a user's equipment problem that can be solved by network support?

Accepted Answer

A) use of the CD-ROM as a cup holder 
B) failed hardware device 
C) lack of user knowledge 
D) incompatibility between user software and network hardware and software 
E) none of the above is an appropriate answer 
A) use of the CD-ROM as a cup holder 
B) failed hardware device 
C) lack of user knowledge 
D) incompatibility between user software and network hardware and software 
E) none of the above is an appropriate answer

Question 6

__________ refers to preventing, detecting, and correcting faults in the network circuits, hardware, and software.

Accepted Answer

A) Fault management 
B) Fault tolerance 
C) Firefighting 
D) Performance management 
E) Troubleshooting 
A) Fault management 
B) Fault tolerance 
C) Firefighting 
D) Performance management 
E) Troubleshooting

Question 7

A costing method that examines only the direct costs of operating the computers, omitting softer indirect costs such as "wasted" time is referred to as

Accepted Answer

A) total cost of ownership 
B) network cost of ownership 
C) transactions costs 
D) ownership privileges 
E) total direct costs 
A) total cost of ownership 
B) network cost of ownership 
C) transactions costs 
D) ownership privileges 
E) total direct costs

Question 8

To help in negotiating site licenses for software, it is important to document which software packages are installed on each client.

Accepted Answer

A) True 
 B)False

Question 9

Trouble tickets are reports produced by a software package that records fault information.

Accepted Answer

A) True 
 B)False

Failure control requires developing a decentralized control philosophy for problem reporting.

Why is user training so important?

Network management is the process to operating, monitoring, and controlling the network to ensure it works as intended and provides value to its users.

An) _____________ is a simple tool that can help identify computers/devices or communication circuits that have higher-than-average error or usage rates.

Which of the following is not one of the three major sources of a user's equipment problem that can be solved by network support?

__________ refers to preventing, detecting, and correcting faults in the network circuits, hardware, and software.

A costing method that examines only the direct costs of operating the computers, omitting softer indirect costs such as "wasted" time is referred to as

To help in negotiating site licenses for software, it is important to document which software packages are installed on each client.

Trouble tickets are reports produced by a software package that records fault information.

Introduction to Data Communications

Application Layer

Physical Layer

Data Link Layer

Network and Transport Layers

Network Design

Wired and Wireless Local Area Networks

Backbone Networks

Wide Area Networks

The Internet

Network Security

Filters

Exam 12: Network Management

Failure control requires developing a decentralized control philosophy for problem reporting.

Why is user training so important?

Network management is the process to operating, monitoring, and controlling the network to ensure it works as intended and provides value to its users.

An) _____________ is a simple tool that can help identify computers/devices or communication circuits that have higher-than-average error or usage rates.

Which of the following is not one of the three major sources of a user's equipment problem that can be solved by network support?

__________ refers to preventing, detecting, and correcting faults in the network circuits, hardware, and software.

A costing method that examines only the direct costs of operating the computers, omitting softer indirect costs such as "wasted" time is referred to as

To help in negotiating site licenses for software, it is important to document which software packages are installed on each client.

Trouble tickets are reports produced by a software package that records fault information.

Introduction to Data Communications

Application Layer

Physical Layer

Data Link Layer

Network and Transport Layers

Network Design

Wired and Wireless Local Area Networks

Backbone Networks

Wide Area Networks

The Internet

Network Security

Filters