Exam 12: Network Management
____________ refers to keeping track of the operation of network circuits to make sure they are working properly.
A
Compare total cost of ownership and network cost of ownership.
Total Cost of Ownership (TCO) and Network Cost of Ownership (NCO) are two financial estimates used to determine the overall costs associated with the acquisition, operation, and maintenance of assets or systems over their entire life cycles. While they share similarities, they focus on different aspects of ownership costs.
Total Cost of Ownership (TCO) is a comprehensive assessment that includes all direct and indirect costs associated with purchasing, deploying, using, and maintaining an asset or system. TCO is not limited to network-related costs; it encompasses a wide range of expenses across various departments and functions within an organization. The components of TCO typically include:
1. **Acquisition Costs**: The upfront costs of purchasing hardware, software, or services.
2. **Installation Costs**: Expenses related to setting up and configuring the asset or system.
3. **Operating Costs**: Ongoing expenses such as energy consumption, supplies, and labor.
4. **Maintenance and Support Costs**: Costs for repairs, updates, support contracts, and help desk services.
5. **Training Costs**: Expenses for training staff to use the asset or system effectively.
6. **Downtime Costs**: The economic impact of system outages or reduced productivity.
7. **Disposal Costs**: Expenses associated with retiring and safely disposing of the asset or system.
Network Cost of Ownership (NCO), on the other hand, is a subset of TCO that focuses specifically on the costs associated with network infrastructure. NCO includes all the expenses related to the acquisition, implementation, operation, and maintenance of a network. This includes:
1. **Network Hardware Costs**: Expenses for routers, switches, firewalls, and other networking equipment.
2. **Network Software Costs**: Costs for network management software, security software, and licenses.
3. **Connectivity Costs**: Recurring fees for internet service, leased lines, or other data services.
4. **Labor Costs**: Salaries and benefits for network administrators and support staff.
5. **Training Costs for Network Staff**: Expenses for training personnel on network technologies and best practices.
6. **Maintenance and Upgrade Costs**: Costs for maintaining network hardware and software, including updates and patches.
7. **Security Costs**: Investments in network security measures to protect against cyber threats.
In summary, while TCO provides a holistic view of the costs associated with an asset or system, NCO zeroes in on the specific costs related to networking. Both are important for making informed decisions about investments and understanding the long-term financial implications of ownership. Organizations often calculate TCO and NCO to budget effectively, manage expenses, and ensure that they are getting the best return on their investments.
A __________ is an organizational department that is responsible for monitoring and fixing overall network problems.
C
Mean Time Between Failures is a statistic that is used to track device reliability.
_____________ is the percentage of time the network is usable by users.
_____ is a criterion that keeps track of the number of hours or days of continuous operation before a component fails.
What do network managers do, and what are their key tasks? What is the most important of these tasks in order to avoid constant firefighting?
Network management software is designed primarily to provide automated support for at least some of the network management functions.
___________ is when network managers deal with network breakdowns and immediate problems, instead of performing tasks according to a well laid out plan.
Management reports can be helpful in determining network availability statistics.
List and describe 5 steps a network manager might use to reduce costs.
___________ provides information about configuration management on a network.
_______ is an indicator of the efficiency of problem management personnel in correctly finding the root cause of the failure.
Describe the process of managing network performance and fault management, including network monitoring, failure control, and problem resolution.
Desktop Management software requires managers to install software on client computers manually.
To help reduce firefighting in network management, a network manager should spend time on ____________ to prevent problems.
Most organizations strive to resolve between _______ of requests at the first Level of support in less than an hour.
Problem statistics are not helpful in determining whether vendors are meeting contractual maintenance commitments.
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