Question 1

___________ refers to managing and documenting the network's hardware and software configuration.

Accepted Answer

A) Visioning 
B) Troubleshooting 
C) Firefighting 
D) Configuration management 
E) Implementation 
A) Visioning 
B) Troubleshooting 
C) Firefighting 
D) Configuration management 
E) Implementation

Question 2

Which of the following is typically not a part of configuration documentation?

Accepted Answer

A) hardware documentation 
B) sales brochures for new hardware products being considered by the organization 
C) user profiles 
D) network software documentation 
E) software documentation 
A) hardware documentation 
B) sales brochures for new hardware products being considered by the organization 
C) user profiles 
D) network software documentation 
E) software documentation

Question 3

Which of the following would not be included as part of the physical network parameter statistics monitored by a NMS?

Accepted Answer

A) stats on multiplexers 
B) stats on modems 
C) stats on circuits in the network 
D) stats on user response times 
E) stats on malfunctioning devices 
A) stats on multiplexers 
B) stats on modems 
C) stats on circuits in the network 
D) stats on user response times 
E) stats on malfunctioning devices

Question 4

Which of the following is not a main function within end user support?

Accepted Answer

A) resolving network faults 
B) training 
C) resolving user problems 
D) spin control 
E) none of these answers are appropriate 
A) resolving network faults 
B) training 
C) resolving user problems 
D) spin control 
E) none of these answers are appropriate

Question 5

Problems with user equipment as distinct from network equipment) usually stem from three major sources.Describe each of these problems.

Accepted Answer

The three major sources of problems with

Question 6

Which of the following is not an important step in reducing network costs?

Accepted Answer

A) moving to fat client architectures 
B) automating as much of the network management process as possible 
C) developing standards for computers on the network 
D) reducing the time spent manually installing new software 
E) centralizing help desks 
A) moving to fat client architectures 
B) automating as much of the network management process as possible 
C) developing standards for computers on the network 
D) reducing the time spent manually installing new software 
E) centralizing help desks

Question 7

Network management software is used by most large organization to monitor and control their networks.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is not a basic function of a network manager?

Accepted Answer

A) Web surfing to shop on eBay 
B) cost management 
C) performance and fault management 
D) configuration management 
E) end user support 
A) Web surfing to shop on eBay 
B) cost management 
C) performance and fault management 
D) configuration management 
E) end user support

Question 9

Network managers manage the configuration management of their networks as one of their key tasks.

Accepted Answer

A) True 
 B)False

Question 10

Desktop management:

Accepted Answer

A) increases the cost of configuration management over the long term 
B) requires managers to install software manually on client computers 
C) automatically produces documentation of software installed on each client computer 
D) can not maintain documentation of software installed on each client computer 
E) decreases costs in the short term 
A) increases the cost of configuration management over the long term 
B) requires managers to install software manually on client computers 
C) automatically produces documentation of software installed on each client computer 
D) can not maintain documentation of software installed on each client computer 
E) decreases costs in the short term

Question 11

When users receive training about fundamentals of network use, they become confident about what they need to do when working on a network.

Accepted Answer

A) True 
 B)False

Question 12

___________ that are negotiated with providers, such as common carriers, specify the exact type of performance and fault conditions that an organization will accept.

Accepted Answer

A) Service level agreements 
B) Trouble tickets 
C) Smart hub lists 
D) Bursty router printouts 
E) Wish list documentation 
A) Service level agreements 
B) Trouble tickets 
C) Smart hub lists 
D) Bursty router printouts 
E) Wish list documentation

Question 13

Network devices that are ________ do only what they are designed to do, such as routing packets, but do not provide any network management information.

Accepted Answer

A) voice-activated 
B) bursty 
C) faulty 
D) dumb 
E) intelligent 
A) voice-activated 
B) bursty 
C) faulty 
D) dumb 
E) intelligent

Question 14

Why is desktop management important?

Accepted Answer

Desktop management is important for seve

Question 15

Due to changing communication technologies, most companies have combined voice and data communications functions.

Accepted Answer

A) True 
 B)False

Question 16

____________ are reports produced by numerous network software packages for recording fault information.

Accepted Answer

A) Wish list documentation 
B) Trouble tickets 
C) Smart hub lists 
D) Bursty router printouts 
E) Roger systems checks 
A) Wish list documentation 
B) Trouble tickets 
C) Smart hub lists 
D) Bursty router printouts 
E) Roger systems checks

Question 17

One common configuration activity is updating the software on the client computers in the network.

Accepted Answer

A) True 
 B)False

Question 18

When a user problem cannot be solved by the help desk at the first level of resolution, the problem is ___________ to the second level of problem resolution.

Accepted Answer

A) firefought 
B) spun 
C) escalated 
D) burst 
E) delimited 
A) firefought 
B) spun 
C) escalated 
D) burst 
E) delimited

Question 19

______ is a statistic that measures how quickly the staff corrected a network problem after they arrived at the problem site.

Accepted Answer

A) MTTDiagnose 
B) MTTRespond 
C) MTBF 
D) MTTFix 
E) MTTRate 
A) MTTDiagnose 
B) MTTRespond 
C) MTBF 
D) MTTFix 
E) MTTRate

Question 20

_______ are network devices that record data on the messages they process as well as performing their "normal" message processing functions.

Accepted Answer

A) Faulty 
B) Bursty 
C) Trouble tickets 
D) Voice-activated 
E) Managed devices 
A) Faulty 
B) Bursty 
C) Trouble tickets 
D) Voice-activated 
E) Managed devices

___________ refers to managing and documenting the network's hardware and software configuration.

Which of the following is typically not a part of configuration documentation?

Which of the following would not be included as part of the physical network parameter statistics monitored by a NMS?

Which of the following is not a main function within end user support?

Problems with user equipment as distinct from network equipment) usually stem from three major sources.Describe each of these problems.

Which of the following is not an important step in reducing network costs?

Network management software is used by most large organization to monitor and control their networks.

Which of the following is not a basic function of a network manager?

Network managers manage the configuration management of their networks as one of their key tasks.

Desktop management:

When users receive training about fundamentals of network use, they become confident about what they need to do when working on a network.

___________ that are negotiated with providers, such as common carriers, specify the exact type of performance and fault conditions that an organization will accept.

Network devices that are ________ do only what they are designed to do, such as routing packets, but do not provide any network management information.

Why is desktop management important?

Due to changing communication technologies, most companies have combined voice and data communications functions.

____________ are reports produced by numerous network software packages for recording fault information.

One common configuration activity is updating the software on the client computers in the network.

When a user problem cannot be solved by the help desk at the first level of resolution, the problem is ___________ to the second level of problem resolution.

______ is a statistic that measures how quickly the staff corrected a network problem after they arrived at the problem site.

_______ are network devices that record data on the messages they process as well as performing their "normal" message processing functions.

Introduction to Data Communications

Application Layer

Physical Layer

Data Link Layer

Network and Transport Layers

Network Design

Wired and Wireless Local Area Networks

Backbone Networks

Wide Area Networks

The Internet

Network Security

Filters

Exam 12: Network Management

___________ refers to managing and documenting the network's hardware and software configuration.

Which of the following is typically not a part of configuration documentation?

Which of the following would not be included as part of the physical network parameter statistics monitored by a NMS?

Which of the following is not a main function within end user support?

Problems with user equipment as distinct from network equipment) usually stem from three major sources.Describe each of these problems.

Which of the following is not an important step in reducing network costs?

Network management software is used by most large organization to monitor and control their networks.

Which of the following is not a basic function of a network manager?

Network managers manage the configuration management of their networks as one of their key tasks.

Desktop management:

When users receive training about fundamentals of network use, they become confident about what they need to do when working on a network.

___________ that are negotiated with providers, such as common carriers, specify the exact type of performance and fault conditions that an organization will accept.

Network devices that are ________ do only what they are designed to do, such as routing packets, but do not provide any network management information.

Why is desktop management important?

Due to changing communication technologies, most companies have combined voice and data communications functions.

____________ are reports produced by numerous network software packages for recording fault information.

One common configuration activity is updating the software on the client computers in the network.

When a user problem cannot be solved by the help desk at the first level of resolution, the problem is ___________ to the second level of problem resolution.

______ is a statistic that measures how quickly the staff corrected a network problem after they arrived at the problem site.

_______ are network devices that record data on the messages they process as well as performing their "normal" message processing functions.

Introduction to Data Communications

Application Layer

Physical Layer

Data Link Layer

Network and Transport Layers

Network Design

Wired and Wireless Local Area Networks

Backbone Networks

Wide Area Networks

The Internet

Network Security

Filters