Question 1

Describe the various factors that affect the types and amount of communicating that a business does.

Accepted Answer

The types and amount of communicating th

Question 2

Heidi is an energy drink salesperson. When selling her firm's drinks in the United States, she emphasizes how they will give consumers them the extra edge they need to get ahead in life. However, when selling them in China, she instead emphasizes how consumers will be better able to meet their family and work responsibilities. By doing this, Heidi demonstrates

Accepted Answer

A)  cross-cultural competency. 
B)  ethical reasoning. 
C)  computational thinking. 
D)  visual literacy. 
E)  corporate social responsibility. 
A)  cross-cultural competency. 
B)  ethical reasoning. 
C)  computational thinking. 
D)  visual literacy. 
E)  corporate social responsibility.

Question 3

The ability of people to quickly assess the emotions of those around them and adapt their words, tone, and gestures accordingly is known as social intelligence.

Accepted Answer

A) True 
 B)False

Question 4

The kind of communicating a business does is independent of the nature of the business.

Accepted Answer

A) True 
 B)False

Question 5

Discuss the term "new media."

Accepted Answer

Answers will vary, but should mention so

Question 6

Which of the following is true about the informal network of an organization?

Accepted Answer

A)  The informal network consists of organized, well-established channels for information exchange. 
B)  The informal network can be controlled by the manager's network. 
C)  The informal network carries insignificant information. 
D)  Use of the informal network should be discouraged. 
E)  The informal network follows no set pattern and is usually a complex relationship of smaller networks. 
A)  The informal network consists of organized, well-established channels for information exchange. 
B)  The informal network can be controlled by the manager's network. 
C)  The informal network carries insignificant information. 
D)  Use of the informal network should be discouraged. 
E)  The informal network follows no set pattern and is usually a complex relationship of smaller networks.

Question 7

Cross-cultural competency is best defined as the ability to

Accepted Answer

A)  understand and adapt to the preference for individualism or collectivism, religious beliefs, political environment, and ideas about social hierarchy of different countries. 
B)  interact with data, see patterns in data, make data-based decisions, and use data to design for desired outcomes. 
C)  determine the deeper, underlying meaning or significance of messages. 
D)  manipulate people into accepting one's viewpoint regarding religion. 
E)  create and interpret graphics. 
A)  understand and adapt to the preference for individualism or collectivism, religious beliefs, political environment, and ideas about social hierarchy of different countries. 
B)  interact with data, see patterns in data, make data-based decisions, and use data to design for desired outcomes. 
C)  determine the deeper, underlying meaning or significance of messages. 
D)  manipulate people into accepting one's viewpoint regarding religion. 
E)  create and interpret graphics.

Question 8

Which of the following approaches will be most effective for solving business communication problems?

Accepted Answer

A)  Use trial and error. 
B)  Consider your options and try the easiest idea. 
C)  Use what has worked for other companies. 
D)  Consider the likely effects of a number of different solutions and choose the solution with the best likely effect. 
E)  Use a formula that works for solving well-defined problems 
A)  Use trial and error. 
B)  Consider your options and try the easiest idea. 
C)  Use what has worked for other companies. 
D)  Consider the likely effects of a number of different solutions and choose the solution with the best likely effect. 
E)  Use a formula that works for solving well-defined problems

Question 9

The larger context for communication includes the moment in time in which the communication is taking place; the customs, values, and language or the surrounding culture; and the general business-economic climate.

Accepted Answer

A) True 
 B)False

Question 10

Pedro, a sales manager, asks Rafael, one of his new recruits, to send him a sales report by EOD (end of day). Rafael intends on creating the report after returning home and sending it to Pedro by midnight. While Rafael is on his way out after finishing his work for the day, Pedro spots him and asks him for the report. It is only then that Rafael realizes that Pedro expected him to finish the report before leaving. This scenario exemplifies

Accepted Answer

A)  groupthink. 
B)  heckling. 
C)  masking. 
D)  brainstorming. 
E)  bypassing. 
A)  groupthink. 
B)  heckling. 
C)  masking. 
D)  brainstorming. 
E)  bypassing.

Question 11

Which of the following is true about the formal network of an organization?

Accepted Answer

A)  The formal network does not include the upward and lateral movement of information in an organization. 
B)  The formal communication network never includes external audiences. 
C)  The formal network is the only important communication network in an organization. 
D)  The formal network is unrelated to an organization's business plan. 
E)  The formal network constitutes the main lines through which the bulk of operational communication flows. 
A)  The formal network does not include the upward and lateral movement of information in an organization. 
B)  The formal communication network never includes external audiences. 
C)  The formal network is the only important communication network in an organization. 
D)  The formal network is unrelated to an organization's business plan. 
E)  The formal network constitutes the main lines through which the bulk of operational communication flows.

Question 12

How does a communicator's particular contexts influence the act of communication?

Accepted Answer

Many contexts of a communicator influenc

Question 13

Discuss the effects of the grapevine on an organization. How do skillful managers take advantage of this network?

Accepted Answer

The informal network inside an organizat

Question 14

Selina has just been hired by a small law firm in a rural town and is told that the dress code is business casual. She shows up to her first day of work wearing a striped dress and a cardigan, but discovers that everyone else is in jeans and button-down shirts. This problem in communication is an example of

Accepted Answer

A)  masking. 
B)  bypassing. 
C)  exaggeration. 
D)  heckling. 
E)  brainstorming. 
A)  masking. 
B)  bypassing. 
C)  exaggeration. 
D)  heckling. 
E)  brainstorming.

Question 15

Which of the following statements is true about ill-defined problems?

Accepted Answer

A)  Ill-defined problems can be solved by using a set formula. 
B)  There are few ill-defined problems in a well-run business. 
C)  Ill-defined problems are always negative. 
D)  Solving ill-defined problems requires analytical skill and good judgment. 
E)  Ill-defined problems have unique and perfect solutions. 
A)  Ill-defined problems can be solved by using a set formula. 
B)  There are few ill-defined problems in a well-run business. 
C)  Ill-defined problems are always negative. 
D)  Solving ill-defined problems requires analytical skill and good judgment. 
E)  Ill-defined problems have unique and perfect solutions.

Question 16

The formal network refers to the main lines of operational communication in a business.

Accepted Answer

A) True 
 B)False

Question 17

The importance of communication skills is the same at all levels of an organization.

Accepted Answer

A) True 
 B)False

Question 18

No two people have identical contexts or mental "filters."

Accepted Answer

A) True 
 B)False

Question 19

Which of the following is an example of external-operational communication?

Accepted Answer

A)  a training session conducted by a member of the information technology team to show employees how to use the new database 
B)  a discussion between members of a project team during which they determine the next step they need to take 
C)  a television advertisement for business Internet services 
D)  a report provided to senior management by the sales manager 
E)  a memo from human resources to employees reminding them that cultural sensitivity training will be held next week 
A)  a training session conducted by a member of the information technology team to show employees how to use the new database 
B)  a discussion between members of a project team during which they determine the next step they need to take 
C)  a television advertisement for business Internet services 
D)  a report provided to senior management by the sales manager 
E)  a memo from human resources to employees reminding them that cultural sensitivity training will be held next week

Question 20

Solving a communication problem is typically a linear process.

Accepted Answer

A) True 
 B)False

Describe the various factors that affect the types and amount of communicating that a business does.

The ability of people to quickly assess the emotions of those around them and adapt their words, tone, and gestures accordingly is known as social intelligence.

The kind of communicating a business does is independent of the nature of the business.

Discuss the term "new media."

Which of the following is true about the informal network of an organization?

Cross-cultural competency is best defined as the ability to

Which of the following approaches will be most effective for solving business communication problems?

The larger context for communication includes the moment in time in which the communication is taking place; the customs, values, and language or the surrounding culture; and the general business-economic climate.

Which of the following is true about the formal network of an organization?

How does a communicator's particular contexts influence the act of communication?

Discuss the effects of the grapevine on an organization. How do skillful managers take advantage of this network?

Which of the following statements is true about ill-defined problems?

The formal network refers to the main lines of operational communication in a business.

The importance of communication skills is the same at all levels of an organization.

No two people have identical contexts or mental "filters."

Which of the following is an example of external-operational communication?

Solving a communication problem is typically a linear process.

Writing Effectively for Your Audience, Purpose, and Medium

Designing Documents With Visual Appeal

Communicating With Visuals

Crafting Effective Sentences and Paragraphs

Building Positive Relationships Through Communication

Communicating Across Cultures

Writing Good-News and Neutral Messages

Writing Bad-News Messages

Writing Persuasive Messages and Proposals

Researching Writing Reports

Creating the Right Type of Report

Delivering Business Presentations and Speeches

Putting Interpersonal Communication Skills to Work in Conversations and Meetings

Communicating in the Job Search

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Exam 1: Communicating in the Workplace

Describe the various factors that affect the types and amount of communicating that a business does.

The ability of people to quickly assess the emotions of those around them and adapt their words, tone, and gestures accordingly is known as social intelligence.

The kind of communicating a business does is independent of the nature of the business.

Discuss the term "new media."

Which of the following is true about the informal network of an organization?

Cross-cultural competency is best defined as the ability to

Which of the following approaches will be most effective for solving business communication problems?

The larger context for communication includes the moment in time in which the communication is taking place; the customs, values, and language or the surrounding culture; and the general business-economic climate.

Which of the following is true about the formal network of an organization?

How does a communicator's particular contexts influence the act of communication?

Discuss the effects of the grapevine on an organization. How do skillful managers take advantage of this network?

Which of the following statements is true about ill-defined problems?

The formal network refers to the main lines of operational communication in a business.

The importance of communication skills is the same at all levels of an organization.

No two people have identical contexts or mental "filters."

Which of the following is an example of external-operational communication?

Solving a communication problem is typically a linear process.

Writing Effectively for Your Audience, Purpose, and Medium

Designing Documents With Visual Appeal

Communicating With Visuals

Crafting Effective Sentences and Paragraphs

Building Positive Relationships Through Communication

Communicating Across Cultures

Writing Good-News and Neutral Messages

Writing Bad-News Messages

Writing Persuasive Messages and Proposals

Researching Writing Reports

Creating the Right Type of Report

Delivering Business Presentations and Speeches

Putting Interpersonal Communication Skills to Work in Conversations and Meetings

Communicating in the Job Search

Filters