Exam 1: Communicating in the Workplace

Create a business scenario involving communicators from two different countries and give a brief account of the different contexts that would need to be considered for effective communication to occur.

Which of the following best exemplifies a personal context influencing communication?

Miguel grew up in a large family in a rural area of Texas, while Marissa is an only child who grew up in New York City. This information details Miguel and Marissa's ______ contexts.

Skillful managers will most likely deal with their organization's grapevine by

Communication ranks at or near the top of the business skills needed for success.

When two employees of a business communicate in order to complete a project, they are engaging in internal-operational communication.

What is the goal of business communication?

Which of the following is true about external-operational communication?

Briefly define the formal network of an organization.

If you have decided to deliver you message verbally, during the ______ stage in the process of communication, you will make notes and design any visuals you might need.

The social media manager for a small start up firm posts a link to the company's Facebook page describing an upcoming customer appreciation event. This form of communication can be categorized as

Communication with an external audience should be undertaken with careful attention to both content and tone because

The communication problem that arises when two people using the same word think that they agree on its meaning but actually do not is referred to as

Bypassing is a communication problem that occurs when a sender and receiver attach completely different meanings to the same words.

The head of the marketing department at Plural Publishing sends an email to the company's three project managers, asking them to send the back cover copy for each book being published in the spring. This is an example of

Internal audiences as well as external ones can occupy different professional roles and therefore favor different kinds of content and language.

The grapevine, or the informal network of communication within an organization, typically carries much less information than the formal communication network.

Interpreting a message is more than just extracting information from a message.

Mira reviews user information collected by her company's website and uses it to create targeted marketing materials. Mira is using

Identify the impact of new media on communication.