Question 1

You must be honest about your feelings and blame the reader when resolving a problem concerning him or her.

Accepted Answer

A) True 
 B)False

Question 2

In which of the following cases will a less formal style of communication be most appropriate?

Accepted Answer

A)  when communicating with someone at a higher level than you 
B)  when communicating with someone you know 
C)  when writing a ceremonial message, such as a commendation or inspirational announcement 
D)  when writing an official reprimand 
E)  when writing letters, long reports, or external proposals 
A)  when communicating with someone at a higher level than you 
B)  when communicating with someone you know 
C)  when writing a ceremonial message, such as a commendation or inspirational announcement 
D)  when writing an official reprimand 
E)  when writing letters, long reports, or external proposals

Question 3

Words that refer negatively to groups of people because of their gender, race, nationality, sexual orientation, age, disability, or some other trait are

Accepted Answer

A)  rubber stamps. 
B)  ethical. 
C)  discriminatory. 
D)  neutral. 
E)  stereotypes. 
A)  rubber stamps. 
B)  ethical. 
C)  discriminatory. 
D)  neutral. 
E)  stereotypes.

Question 4

If your boss depends on you to have a project done on time, and you choose not to tell him that you are two weeks behind schedule, you are committing

Accepted Answer

A)  discrimination. 
B)  ethical communication. 
C)  a lie of commission. 
D)  a lie of omission. 
E)  exaggerated emphasis. 
A)  discrimination. 
B)  ethical communication. 
C)  a lie of commission. 
D)  a lie of omission. 
E)  exaggerated emphasis.

Question 5

Explain the difference between a lie of commission and a lie of omission, and provide an example of each.

Accepted Answer

A lie of commission is when someone acti

Question 6

Which of the following is the most useful way of emphasizing the positive and de-emphasizing the negative in your message?

Accepted Answer

A)  putting more positive points in the beginning 
B)  putting more positive points in the middle 
C)  putting more negative points in the beginning 
D)  putting more negative points in the ending 
E)  spreading positive and negative points throughout the message 
A)  putting more positive points in the beginning 
B)  putting more positive points in the middle 
C)  putting more negative points in the beginning 
D)  putting more negative points in the ending 
E)  spreading positive and negative points throughout the message

Question 7

Albert works for a charity fund. This year the charity has a limited amount of money, and Albert has to choose which project will receive funding. Of the projects he has to chose from, one will help 200 children go to summer camp, a second will build a well that will give clean water to 900 people, a third will give college scholarships to 150 students, a fourth will provide houses to 15 families, and a fifth will provide free daycare to 100 low-income families. If Albert follows the utilitarian philosophy, which project will he choose?

Accepted Answer

A)  The project that will help 200 children go to summer camp. 
B)  The project that will build a well that will give clean water to 900 people. 
C)  The project that will give college scholarships to 150 students. 
D)  The project that will provide houses to 15 families. 
E)  The project that will provide free daycare to 100 low-income families. 
A)  The project that will help 200 children go to summer camp. 
B)  The project that will build a well that will give clean water to 900 people. 
C)  The project that will give college scholarships to 150 students. 
D)  The project that will provide houses to 15 families. 
E)  The project that will provide free daycare to 100 low-income families.

Question 8

Which of the following best describes conversational language?

Accepted Answer

A)  It is often stiff, but is simple and easy for readers to understand. 
B)  It is warm, engages the reader, and is easily understood. 
C)  It conveys the truth in a plain, unemotional way. 
D)  It is formal and strives to be neutral no matter what the topic. 
E)  It is appropriate for communication between co-workers, but not between employees and external recipients. 
A)  It is often stiff, but is simple and easy for readers to understand. 
B)  It is warm, engages the reader, and is easily understood. 
C)  It conveys the truth in a plain, unemotional way. 
D)  It is formal and strives to be neutral no matter what the topic. 
E)  It is appropriate for communication between co-workers, but not between employees and external recipients.

Question 9

Having integrity means that you are true to your ethical principles in all situations.

Accepted Answer

A) True 
 B)False

Question 10

Using the you-viewpoint insures that you are always sincere and avoid manipulation.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following best defines ethics?

Accepted Answer

A)  It is the study of the principles that guide how people interact and the choices they make. 
B)  It is the study of discrimination based on the six protected classes. 
C)  It is the study of how to accentuate the positive and de-emphasize the negative in communication. 
D)  It is the study of the laws that govern businesses. 
E)  It is the study of communication and how it impacts the recipient. 
A)  It is the study of the principles that guide how people interact and the choices they make. 
B)  It is the study of discrimination based on the six protected classes. 
C)  It is the study of how to accentuate the positive and de-emphasize the negative in communication. 
D)  It is the study of the laws that govern businesses. 
E)  It is the study of communication and how it impacts the recipient.

Question 12

Briefly explain the importance of credibility, integrity, and restraint in the workplace.

Accepted Answer

Credibility, integrity, and restraint ar

Question 13

You can help give your documents a courteous effect by

Accepted Answer

A)  refraining from using conversational language. 
B)  using the we-viewpoint instead of the you-viewpoint. 
C)  refraining from blaming the reader. 
D)  preaching to the reader. 
E)  refraining from personalizing the message for the reader. 
A)  refraining from using conversational language. 
B)  using the we-viewpoint instead of the you-viewpoint. 
C)  refraining from blaming the reader. 
D)  preaching to the reader. 
E)  refraining from personalizing the message for the reader.

Question 14

Which of the following statements about courtesy is true?

Accepted Answer

A)  Courtesy is only necessary in formal writing. 
B)  Writing with courtesy means including overly polite expressions. 
C)  Courtesy means writing while keeping in mind what will make the recipient feel understood, appreciated, and comfortable. 
D)  Rubber stamps are the best way to convey courtesy in writing. 
E)  Courtesy is not expected by executives, who prefer to get the facts without any niceties. 
A)  Courtesy is only necessary in formal writing. 
B)  Writing with courtesy means including overly polite expressions. 
C)  Courtesy means writing while keeping in mind what will make the recipient feel understood, appreciated, and comfortable. 
D)  Rubber stamps are the best way to convey courtesy in writing. 
E)  Courtesy is not expected by executives, who prefer to get the facts without any niceties.

Question 15

One practice that can help you avoid discriminatory wording is to avoid masculine and feminine words such as "policeman" and "waitress" when referring to a group that can include both genders.

Accepted Answer

A) True 
 B)False

You must be honest about your feelings and blame the reader when resolving a problem concerning him or her.

In which of the following cases will a less formal style of communication be most appropriate?

Words that refer negatively to groups of people because of their gender, race, nationality, sexual orientation, age, disability, or some other trait are

If your boss depends on you to have a project done on time, and you choose not to tell him that you are two weeks behind schedule, you are committing

Explain the difference between a lie of commission and a lie of omission, and provide an example of each.

Which of the following is the most useful way of emphasizing the positive and de-emphasizing the negative in your message?

Which of the following best describes conversational language?

Having integrity means that you are true to your ethical principles in all situations.

Using the you-viewpoint insures that you are always sincere and avoid manipulation.

Which of the following best defines ethics?

Briefly explain the importance of credibility, integrity, and restraint in the workplace.

You can help give your documents a courteous effect by

Which of the following statements about courtesy is true?

One practice that can help you avoid discriminatory wording is to avoid masculine and feminine words such as "policeman" and "waitress" when referring to a group that can include both genders.

Communicating in the Workplace

Writing Effectively for Your Audience, Purpose, and Medium

Designing Documents With Visual Appeal

Communicating With Visuals

Crafting Effective Sentences and Paragraphs

Communicating Across Cultures

Writing Good-News and Neutral Messages

Writing Bad-News Messages

Writing Persuasive Messages and Proposals

Researching Writing Reports

Creating the Right Type of Report

Delivering Business Presentations and Speeches

Putting Interpersonal Communication Skills to Work in Conversations and Meetings

Communicating in the Job Search

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Exam 6: Building Positive Relationships Through Communication

You must be honest about your feelings and blame the reader when resolving a problem concerning him or her.

In which of the following cases will a less formal style of communication be most appropriate?

Words that refer negatively to groups of people because of their gender, race, nationality, sexual orientation, age, disability, or some other trait are

If your boss depends on you to have a project done on time, and you choose not to tell him that you are two weeks behind schedule, you are committing

Explain the difference between a lie of commission and a lie of omission, and provide an example of each.

Which of the following is the most useful way of emphasizing the positive and de-emphasizing the negative in your message?

Which of the following best describes conversational language?

Having integrity means that you are true to your ethical principles in all situations.

Using the you-viewpoint insures that you are always sincere and avoid manipulation.

Which of the following best defines ethics?

Briefly explain the importance of credibility, integrity, and restraint in the workplace.

You can help give your documents a courteous effect by

Which of the following statements about courtesy is true?

One practice that can help you avoid discriminatory wording is to avoid masculine and feminine words such as "policeman" and "waitress" when referring to a group that can include both genders.

Communicating in the Workplace

Writing Effectively for Your Audience, Purpose, and Medium

Designing Documents With Visual Appeal

Communicating With Visuals

Crafting Effective Sentences and Paragraphs

Communicating Across Cultures

Writing Good-News and Neutral Messages

Writing Bad-News Messages

Writing Persuasive Messages and Proposals

Researching Writing Reports

Creating the Right Type of Report

Delivering Business Presentations and Speeches

Putting Interpersonal Communication Skills to Work in Conversations and Meetings

Communicating in the Job Search

Filters