Question 1

Which of the following sentences is the least formal?

Accepted Answer

A)  We use high quality parts in our products. 
B)  We use parts of exceptional quality in our products. 
C)  Our products are made with superior quality components. 
D)  We use components of incomparable quality in our manufactured goods. 
E)  Our merchandise is made from the finest quality parts. 
A)  We use high quality parts in our products. 
B)  We use parts of exceptional quality in our products. 
C)  Our products are made with superior quality components. 
D)  We use components of incomparable quality in our manufactured goods. 
E)  Our merchandise is made from the finest quality parts.

Question 2

Being able to admit your mistakes and being true to your ethical principles in any situation are signs of

Accepted Answer

A)  restraint. 
B)  integrity. 
C)  credibility. 
D)  bravery. 
E)  communication savvy. 
A)  restraint. 
B)  integrity. 
C)  credibility. 
D)  bravery. 
E)  communication savvy.

Question 3

List five techniques that enhance courtesy in business messages.

Accepted Answer

1. Write in conversational lan

Question 4

Which of the following statements has the least level of formality when compared to the other statements?

Accepted Answer

A)  We have prepared a detailed analysis for the board. 
B)  Please confirm your attendance by replying to this message. 
C)  I'll double-check with Samir on the matter and keep you posted. 
D)  Please ensure that your payment reaches our office by 8 p.m. today. 
E)  Thank you; we will get back to you within three working days. 
A)  We have prepared a detailed analysis for the board. 
B)  Please confirm your attendance by replying to this message. 
C)  I'll double-check with Samir on the matter and keep you posted. 
D)  Please ensure that your payment reaches our office by 8 p.m. today. 
E)  Thank you; we will get back to you within three working days.

Question 5

Which sentence contains wording that reinforces a stereotype based on age?

Accepted Answer

A)  Their website is such a mess, it must have been designed by a Baby Boomer. 
B)  Carlita is the youngest attorney to ever work at our firm. 
C)  After reviewing their advertising ideas, I'm not sure your team is mature enough to work on this campaign. 
D)  We need someone experienced for this job. 
E)  Felicity is our senior accountant, but lately she has been forgetting to pay vendors on time. 
A)  Their website is such a mess, it must have been designed by a Baby Boomer. 
B)  Carlita is the youngest attorney to ever work at our firm. 
C)  After reviewing their advertising ideas, I'm not sure your team is mature enough to work on this campaign. 
D)  We need someone experienced for this job. 
E)  Felicity is our senior accountant, but lately she has been forgetting to pay vendors on time.

Question 6

Meeka feels like she can trust Victor to always be honest. This is a sign that Victor has

Accepted Answer

A)  a high level of education. 
B)  a high level of credibility. 
C)  a low level of integrity. 
D)  a high level of restraint. 
E)  a low level of ethics. 
A)  a high level of education. 
B)  a high level of credibility. 
C)  a low level of integrity. 
D)  a high level of restraint. 
E)  a low level of ethics.

Question 7

Create a brief example illustrating how emphasizing the positive can become unethical.

Accepted Answer

One example of how emphasizing the posit

Question 8

The we-viewpoint is more effective in building goodwill than the you-viewpoint.

Accepted Answer

A) True 
 B)False

Question 9

What are the three major techniques of emphasizing the positive and de-emphasizing the negative in business messages?

Accepted Answer

Using position, sentence structure, and

Question 10

Which of the following is an example of a nondiscriminatory sentence?

Accepted Answer

A)  For an American, Kelvin is pretty good at delivering presentations. 
B)  An employee must place the needs of his customers before his own. 
C)  Remember that Wallace is a wheelchair user, and be sure to book an accessible room for him at the conference. 
D)  Natalia belongs to the Millennial Generation, so it's only natural that she spends most of her time online. 
E)  A group of disabled children will be visiting our facility next week. 
A)  For an American, Kelvin is pretty good at delivering presentations. 
B)  An employee must place the needs of his customers before his own. 
C)  Remember that Wallace is a wheelchair user, and be sure to book an accessible room for him at the conference. 
D)  Natalia belongs to the Millennial Generation, so it's only natural that she spends most of her time online. 
E)  A group of disabled children will be visiting our facility next week.

Question 11

Which of the following sentences uses discriminatory language?

Accepted Answer

A)  Firefighters were immediately called after noticing a fire in the office lobby. 
B)  A repair technician was called to fix the broken vending machine. 
C)  The lawyers asked their clients to accept the deal. 
D)  The Latino manager at the supermarket is always neatly dressed. 
E)  The secretary stops people from barging into the chairperson's office. 
A)  Firefighters were immediately called after noticing a fire in the office lobby. 
B)  A repair technician was called to fix the broken vending machine. 
C)  The lawyers asked their clients to accept the deal. 
D)  The Latino manager at the supermarket is always neatly dressed. 
E)  The secretary stops people from barging into the chairperson's office.

Question 12

What does the term "rubber stamps" mean? Why is the use of rubber stamps detrimental to building goodwill with a reader?

Accepted Answer

The term "rubber stamps" refers to the a

Question 13

Although many businesses are less formal than in the past, if you are too informal in your writing, you risk sounding unprofessional.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following statements best illustrates the conversational style?

Accepted Answer

A)  With respect to your query dated 13th November, please find the required details listed below. 
B)  Enclosed please find the product details about which you inquired. 
C)  This is in reply to your letter of December 8, requesting a replacement of our product. 
D)  This is to acknowledge receipt of your letter dated 7th July. 
E)  We received your package on Tuesday. 
A)  With respect to your query dated 13th November, please find the required details listed below. 
B)  Enclosed please find the product details about which you inquired. 
C)  This is in reply to your letter of December 8, requesting a replacement of our product. 
D)  This is to acknowledge receipt of your letter dated 7th July. 
E)  We received your package on Tuesday.

Question 15

Which of the following statements about the you-viewpoint is true?

Accepted Answer

A)  Using the you-viewpoint means always stating the facts exactly as they are in a neutral tone. 
B)  The you-viewpoint often makes it difficult for readers to understand how a message applies to them. 
C)  The you-viewpoint means never using words like I or we. 
D)  It is possible for the you-viewpoint to be fake and manipulative. 
E)  Most people dislike receiving business communications using the you-viewpoint. 
A)  Using the you-viewpoint means always stating the facts exactly as they are in a neutral tone. 
B)  The you-viewpoint often makes it difficult for readers to understand how a message applies to them. 
C)  The you-viewpoint means never using words like I or we. 
D)  It is possible for the you-viewpoint to be fake and manipulative. 
E)  Most people dislike receiving business communications using the you-viewpoint.

Question 16

While a conversational language style is preferable in internal communication, it should be avoided when communicating with people outside of your company.

Accepted Answer

A) True 
 B)False

Question 17

Because the center parts of a message receive major attention, this part carries more emphasis than the other parts.

Accepted Answer

A) True 
 B)False

Question 18

Using the you-viewpoint means thinking beyond the recipients' perspective to consider your goals as a group.

Accepted Answer

A) True 
 B)False

Question 19

Following Aristotelian ethics means making the choice that will result in the greatest good for the largest number of people.

Accepted Answer

A) True 
 B)False

Question 20

An angry customer has emailed Kurtis wanting to know why the custom luggage he ordered three weeks ago hasn't arrived yet. When Kurtis looks up the order, he discovers that the customer never chose the type and color of hardware he wanted. How should Kurtis respond to avoid blaming the customer?

Accepted Answer

A)  If you had read the instructions completely, you would have seen that you needed to complete all choices before work could begin. 
B)  You didn't bother to pick hardware styles or colors, so there was no way we could complete your order. 
C)  We are very busy and need to focus on the orders of customers who actually filled out the options form correctly. 
D)  To complete your order, please use the attached form to choose the style and color of hardware that you prefer. 
E)  You forgot to choose hardware for your luggage, so we're waiting on you to do that. 
A)  If you had read the instructions completely, you would have seen that you needed to complete all choices before work could begin. 
B)  You didn't bother to pick hardware styles or colors, so there was no way we could complete your order. 
C)  We are very busy and need to focus on the orders of customers who actually filled out the options form correctly. 
D)  To complete your order, please use the attached form to choose the style and color of hardware that you prefer. 
E)  You forgot to choose hardware for your luggage, so we're waiting on you to do that.

Which of the following sentences is the least formal?

Being able to admit your mistakes and being true to your ethical principles in any situation are signs of

List five techniques that enhance courtesy in business messages.

Which of the following statements has the least level of formality when compared to the other statements?

Which sentence contains wording that reinforces a stereotype based on age?

Meeka feels like she can trust Victor to always be honest. This is a sign that Victor has

Create a brief example illustrating how emphasizing the positive can become unethical.

The we-viewpoint is more effective in building goodwill than the you-viewpoint.

What are the three major techniques of emphasizing the positive and de-emphasizing the negative in business messages?

Which of the following is an example of a nondiscriminatory sentence?

Which of the following sentences uses discriminatory language?

What does the term "rubber stamps" mean? Why is the use of rubber stamps detrimental to building goodwill with a reader?

Although many businesses are less formal than in the past, if you are too informal in your writing, you risk sounding unprofessional.

Which of the following statements best illustrates the conversational style?

Which of the following statements about the you-viewpoint is true?

While a conversational language style is preferable in internal communication, it should be avoided when communicating with people outside of your company.

Because the center parts of a message receive major attention, this part carries more emphasis than the other parts.

Using the you-viewpoint means thinking beyond the recipients' perspective to consider your goals as a group.

Following Aristotelian ethics means making the choice that will result in the greatest good for the largest number of people.

An angry customer has emailed Kurtis wanting to know why the custom luggage he ordered three weeks ago hasn't arrived yet. When Kurtis looks up the order, he discovers that the customer never chose the type and color of hardware he wanted. How should Kurtis respond to avoid blaming the customer?

Communicating in the Workplace

Writing Effectively for Your Audience, Purpose, and Medium

Designing Documents With Visual Appeal

Communicating With Visuals

Crafting Effective Sentences and Paragraphs

Communicating Across Cultures

Writing Good-News and Neutral Messages

Writing Bad-News Messages

Writing Persuasive Messages and Proposals

Researching Writing Reports

Creating the Right Type of Report

Delivering Business Presentations and Speeches

Putting Interpersonal Communication Skills to Work in Conversations and Meetings

Communicating in the Job Search

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Exam 6: Building Positive Relationships Through Communication

Which of the following sentences is the least formal?

Being able to admit your mistakes and being true to your ethical principles in any situation are signs of

List five techniques that enhance courtesy in business messages.

Which of the following statements has the least level of formality when compared to the other statements?

Which sentence contains wording that reinforces a stereotype based on age?

Meeka feels like she can trust Victor to always be honest. This is a sign that Victor has

Create a brief example illustrating how emphasizing the positive can become unethical.

The we-viewpoint is more effective in building goodwill than the you-viewpoint.

What are the three major techniques of emphasizing the positive and de-emphasizing the negative in business messages?

Which of the following is an example of a nondiscriminatory sentence?

Which of the following sentences uses discriminatory language?

What does the term "rubber stamps" mean? Why is the use of rubber stamps detrimental to building goodwill with a reader?

Although many businesses are less formal than in the past, if you are too informal in your writing, you risk sounding unprofessional.

Which of the following statements best illustrates the conversational style?

Which of the following statements about the you-viewpoint is true?

While a conversational language style is preferable in internal communication, it should be avoided when communicating with people outside of your company.

Because the center parts of a message receive major attention, this part carries more emphasis than the other parts.

Using the you-viewpoint means thinking beyond the recipients' perspective to consider your goals as a group.

Following Aristotelian ethics means making the choice that will result in the greatest good for the largest number of people.

An angry customer has emailed Kurtis wanting to know why the custom luggage he ordered three weeks ago hasn't arrived yet. When Kurtis looks up the order, he discovers that the customer never chose the type and color of hardware he wanted. How should Kurtis respond to avoid blaming the customer?

Communicating in the Workplace

Writing Effectively for Your Audience, Purpose, and Medium

Designing Documents With Visual Appeal

Communicating With Visuals

Crafting Effective Sentences and Paragraphs

Communicating Across Cultures

Writing Good-News and Neutral Messages

Writing Bad-News Messages

Writing Persuasive Messages and Proposals

Researching Writing Reports

Creating the Right Type of Report

Delivering Business Presentations and Speeches

Putting Interpersonal Communication Skills to Work in Conversations and Meetings

Communicating in the Job Search

Filters