Exam 9: Communicating Effectively

The nurse manager is counseling a male nurse about several recent incidents in which female nurses complained that he was abrupt and condescending. What advice should the manager give this nurse?

An employee is sabotaging the work of a newly oriented charge nurse, and the charge nurse has not been successful in addressing the problem. When the nurse manager addresses the issue, which is the most appropriate statement?

The nurse has made several "near errors" in client care in the last 2 months. The nurse manager says, "These are simple errors. You just aren't listening." How could the nurse improve listening skills in this situation?

In which situation should the nurse be most concerned that communication was distorted?

Which example represents a qualifier that may interfere with the message to be communicated?

A nurse manager approaches the nursing supervisor with a request for approval to incorporate 12-hour shifts into scheduling. The supervisor denies the request, stating this staffing pattern was used previously with poor outcomes. Which responses by the nurse manager may positively influence the supervisor?

The nurse has been concentrating on improving personal communication skills. Which option represents the final step in this nurse's work to improve communication?

The nurse manager is concerned about a family member's complaint regarding the professional behavior of a nurse on the unit. Which is the most effective method to address this issue?

The nurse plans to seek employment in an acute-care setting after graduation. Which form of communication would be most effective in applying for a position?