Question 1

Listening ethically involves all of the following EXCEPT

Accepted Answer

A)  giving open and honest feedback. 
B)  empathizing with the speaker. 
C)  putting aside prejudice. 
D)  agreeing with the speaker. 
A)  giving open and honest feedback. 
B)  empathizing with the speaker. 
C)  putting aside prejudice. 
D)  agreeing with the speaker.

Question 2

Surface-level communication focuses on

Accepted Answer

A)  both content and relationship. 
B)  logic as opposed to emotion. 
C)  the literal meaning. 
D)  obvious emotion. 
A)  both content and relationship. 
B)  logic as opposed to emotion. 
C)  the literal meaning. 
D)  obvious emotion.

Question 3

Our memory for speech is

Accepted Answer

A)  reproductive. 
B)  reconstructive. 
C)  visual. 
D)  mnemonic. 
A)  reproductive. 
B)  reconstructive. 
C)  visual. 
D)  mnemonic.

Question 4

Responses made back to a speaker should be supportive of the speaker by using __________ cues; express __________; use __________ messages

Accepted Answer

backchanne

Question 5

All but one of the following are ways of achieving empathy.

Accepted Answer

A)  Role-play the other person. 
B)  Put yourself in the shoes of the other person. 
C)  Engage in dialogue. 
D)  Interrupt the other. 
A)  Role-play the other person. 
B)  Put yourself in the shoes of the other person. 
C)  Engage in dialogue. 
D)  Interrupt the other.

Question 6

Listening can be defined as

Accepted Answer

A)  a process of putting together into some meaningful whole the listener's understanding of the speaker's total message. 
B)  an active process of receiving, understanding, remembering, evaluating, and responding. 
C)  an automatic response within earshot of auditory stimuli. 
D)  a passive reception of auditory stimuli. 
A)  a process of putting together into some meaningful whole the listener's understanding of the speaker's total message. 
B)  an active process of receiving, understanding, remembering, evaluating, and responding. 
C)  an automatic response within earshot of auditory stimuli. 
D)  a passive reception of auditory stimuli.

Question 7

Tips to remember when receiving criticism include all EXCEPT

Accepted Answer

A)  achieve emotional distance to allow you to hear the message. 
B)  useful to identify the criticism as feedback and tell yourself to listen. 
C)  practise the "I" message in reverse. 
D)  provide no feedback and reveal no expression. 
A)  achieve emotional distance to allow you to hear the message. 
B)  useful to identify the criticism as feedback and tell yourself to listen. 
C)  practise the "I" message in reverse. 
D)  provide no feedback and reveal no expression.

Question 8

Communicating empathically means

Accepted Answer

A)  supporting your own ideas. 
B)  seeing the world as the other person sees it. 
C)  agreeing with whatever the speaker says. 
D)  providing needed resources. 
A)  supporting your own ideas. 
B)  seeing the world as the other person sees it. 
C)  agreeing with whatever the speaker says. 
D)  providing needed resources.

Question 9

The three techniques of active listening are __________, __________ and __________.

Accepted Answer

paraphrase the speaker's thoug

Question 10

When we listen empathically, we listen from our own point of view.

Accepted Answer

A) True 
 B)False

Question 11

Empathic listening can be defined as

Accepted Answer

A)  listening without judgment or evaluation; listening for understanding. 
B)  the procedure whereby details of what we have heard become heightened and emphasized. 
C)  placing ourselves into the position of the speaker so that we feel as the speaker feels. 
D)  information that is sent by a listener telling the speaker how the listener is reacting to what the speaker is saying. 
A)  listening without judgment or evaluation; listening for understanding. 
B)  the procedure whereby details of what we have heard become heightened and emphasized. 
C)  placing ourselves into the position of the speaker so that we feel as the speaker feels. 
D)  information that is sent by a listener telling the speaker how the listener is reacting to what the speaker is saying.

Question 12

Some general rules about assumptions include all EXCEPT

Accepted Answer

A)  we perceive the world through our own personal frame of reference. 
B)  our assumptions may not be accepted. 
C)  static listener. 
D)  be willing to be wrong. 
A)  we perceive the world through our own personal frame of reference. 
B)  our assumptions may not be accepted. 
C)  static listener. 
D)  be willing to be wrong.

Question 13

The five reasons for listening are to __________, __________, __________, __________ and __________.

Accepted Answer

learn, rel

Question 14

Describe and give an example of each of the five stages of listening.

Accepted Answer

Receiving, understan

Question 15

The __________ in which you were raised will influence your listening in a variety of ways.

Accepted Answer

The answer of The __________ in which you were raised...

Question 16

Reflecting back the speaker's feelings is insulting.

Accepted Answer

A) True 
 B)False

Question 17

Responding styles can be categorized in four ways beginning with _______ which allows us to decide the rightness and wrongness of what the other person says. __________ allows us to think we know what the other person should/needs to do. __________help us gather information and by discounting his or her concern we can be ________________.

Accepted Answer

Judgmental/evaluativ

Question 18

An idiolect is

Accepted Answer

A)  a kind of display rule. 
B)  speaking with a different accent. 
C)  a unique variation of the language. 
D)  indirect vs. direct speech. 
A)  a kind of display rule. 
B)  speaking with a different accent. 
C)  a unique variation of the language. 
D)  indirect vs. direct speech.

Question 19

Discuss Deborah Tannen's explanation of the differences between how men and women listen. Give both a positive and a negative example illustrating their differences.

Accepted Answer

Women seek to build rapport and establis

Question 20

Which of the following is NOT a technique of active listening?

Accepted Answer

A)  ask relevant questions 
B)  assimilate 
C)  paraphrase 
D)  express understanding of emotions 
A)  ask relevant questions 
B)  assimilate 
C)  paraphrase 
D)  express understanding of emotions

Listening ethically involves all of the following EXCEPT

Surface-level communication focuses on

Our memory for speech is

Responses made back to a speaker should be supportive of the speaker by using cues; express ; use __ messages

All but one of the following are ways of achieving empathy.

Listening can be defined as

Tips to remember when receiving criticism include all EXCEPT

Communicating empathically means

The three techniques of active listening are , and __.

When we listen empathically, we listen from our own point of view.

Empathic listening can be defined as

Some general rules about assumptions include all EXCEPT

The five reasons for listening are to , , , and __.

Describe and give an example of each of the five stages of listening.

The __________ in which you were raised will influence your listening in a variety of ways.

Reflecting back the speaker's feelings is insulting.

An idiolect is

Discuss Deborah Tannen's explanation of the differences between how men and women listen. Give both a positive and a negative example illustrating their differences.

Which of the following is NOT a technique of active listening?

Interpersonal Communication

Interpersonal Communication and Culture

The Self in Interpersonal Communication

Interpersonal Perception

Verbal Messages

Nonverbal Messages

Conversation Skills

Interpersonal Communication and Relationships

Interpersonal Communication and Conflict

Interpersonal Communication

Filters

Exam 5: Interpersonal Listening

Listening ethically involves all of the following EXCEPT

Surface-level communication focuses on

Our memory for speech is

Responses made back to a speaker should be supportive of the speaker by using __________ cues; express __________; use __________ messages

All but one of the following are ways of achieving empathy.

Listening can be defined as

Tips to remember when receiving criticism include all EXCEPT

Communicating empathically means

The three techniques of active listening are __________, __________ and __________.

When we listen empathically, we listen from our own point of view.

Empathic listening can be defined as

Some general rules about assumptions include all EXCEPT

The five reasons for listening are to __________, __________, __________, __________ and __________.

Describe and give an example of each of the five stages of listening.

The __________ in which you were raised will influence your listening in a variety of ways.

Reflecting back the speaker's feelings is insulting.

An idiolect is

Discuss Deborah Tannen's explanation of the differences between how men and women listen. Give both a positive and a negative example illustrating their differences.

Which of the following is NOT a technique of active listening?

Interpersonal Communication

Interpersonal Communication and Culture

The Self in Interpersonal Communication

Interpersonal Perception

Verbal Messages

Nonverbal Messages

Conversation Skills

Interpersonal Communication and Relationships

Interpersonal Communication and Conflict

Interpersonal Communication

Filters

Responses made back to a speaker should be supportive of the speaker by using cues; express ; use __ messages

The three techniques of active listening are , and __.

The five reasons for listening are to , , , and __.