Question 1

Sometimes we think of power negatively, as if it connotes the use of power to dominate others.

Accepted Answer

A) True 
 B)False  True

Question 2

In an organization with a role culture, conformity to expectations, regulations, procedures, and assigned tasks is expected.

Accepted Answer

A) True 
 B)False  True

Question 3

An achievement culture has a clear authority, high expectations for loyalty, and measures in place to ensure accountability.

Accepted Answer

A) True 
 B)False  False

Question 4

An __________ culture fosters creativity, competition, and creativity in its employees.

Accepted Answer

The answer of An __________ culture fosters creativity, competition, and...

Question 5

All of the following are self-destructive beliefs EXCEPT:

Accepted Answer

A)  I can't do that. 
B)  I've never done it before, but I'll try. 
C)  They're all snobs, anyway. 
D)  You love my brother more than you do me. 
A)  I can't do that. 
B)  I've never done it before, but I'll try. 
C)  They're all snobs, anyway. 
D)  You love my brother more than you do me.

Question 6

Boomers are characterized by

Accepted Answer

A)  competitiveness, idealism, optimism, and desire for personal gratification. 
B)  skepticism, informality, independence, and desire for balance. 
C)  high expectations, self-confidence, technological competence, and sense of entitlement. 
D)  patriotism, hard work, frugality, and faith in the institutions of power. 
A)  competitiveness, idealism, optimism, and desire for personal gratification. 
B)  skepticism, informality, independence, and desire for balance. 
C)  high expectations, self-confidence, technological competence, and sense of entitlement. 
D)  patriotism, hard work, frugality, and faith in the institutions of power.

Question 7

Nonverbal behaviour can convey __________, as when someone fidgets and engages in a lot if self-touching movements at a meeting, indicating discomfort.

Accepted Answer

A)  more interest 
B)  less interest 
C)  a lack of power 
D)  that you are more powerful than others 
A)  more interest 
B)  less interest 
C)  a lack of power 
D)  that you are more powerful than others

Question 8

The stages of team development are

Accepted Answer

A)  formation, summation, division, and production. 
B)  forming, storming, dividing, performing, and concluding. 
C)  forming, storming, norming, performing, and transforming. 
D)  formation, division, production, and conclusion. 
A)  formation, summation, division, and production. 
B)  forming, storming, dividing, performing, and concluding. 
C)  forming, storming, norming, performing, and transforming. 
D)  formation, division, production, and conclusion.

Question 9

Baby boomers have been described as bold, brazen, and cocky.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following is NOT a type of power?

Accepted Answer

A)  referent 
B)  legal 
C)  legitimate 
D)  coercive 
A)  referent 
B)  legal 
C)  legitimate 
D)  coercive

Question 11

The prevalence of multitasking has actually increased the time it takes to complete tasks by up to 50%.

Accepted Answer

A) True 
 B)False

Question 12

The generation known as __________ was born after 1980 and are just now entering the workforce.

Accepted Answer

The answer of The generation known as __________ was born...

Question 13

Effective interpersonal communication empowers one person to influence the behaviour of others.

Accepted Answer

A) True 
 B)False

Question 14

All of the following are effective tips for telephone communication EXCEPT

Accepted Answer

A)  answer with a smile. 
B)  end your call on a positive note. 
C)  use only open questions. 
D)  use continuity sounds. 
A)  answer with a smile. 
B)  end your call on a positive note. 
C)  use only open questions. 
D)  use continuity sounds.

Question 15

All the new technology in the workplace requires that employees become experts at __________.

Accepted Answer

The answer of All the new technology in the workplace...

Question 16

Discuss the impact that a multi-generational workforce can have on an organization using the four generations discussed in the text.

Accepted Answer

Answers will vary, b

Question 17

Women tend to use the word thanks as gratitude for something you have done for them more so than men.

Accepted Answer

A) True 
 B)False

Question 18

Assertive behaviour allows a person to act in his or her own __________ without denying the __________ of others.

Accepted Answer

best inter

Question 19

Explain the principles of power with a brief example of each one.

Accepted Answer

Power is a dimension in most i

Question 20

We communicate power verbally but not nonverbally.

Accepted Answer

A) True 
 B)False

Sometimes we think of power negatively, as if it connotes the use of power to dominate others.

In an organization with a role culture, conformity to expectations, regulations, procedures, and assigned tasks is expected.

An achievement culture has a clear authority, high expectations for loyalty, and measures in place to ensure accountability.

An __________ culture fosters creativity, competition, and creativity in its employees.

All of the following are self-destructive beliefs EXCEPT:

Boomers are characterized by

Nonverbal behaviour can convey __________, as when someone fidgets and engages in a lot if self-touching movements at a meeting, indicating discomfort.

The stages of team development are

Baby boomers have been described as bold, brazen, and cocky.

Which of the following is NOT a type of power?

The prevalence of multitasking has actually increased the time it takes to complete tasks by up to 50%.

The generation known as __________ was born after 1980 and are just now entering the workforce.

Effective interpersonal communication empowers one person to influence the behaviour of others.

All of the following are effective tips for telephone communication EXCEPT

All the new technology in the workplace requires that employees become experts at __________.

Discuss the impact that a multi-generational workforce can have on an organization using the four generations discussed in the text.

Women tend to use the word thanks as gratitude for something you have done for them more so than men.

Assertive behaviour allows a person to act in his or her own without denying the of others.

Explain the principles of power with a brief example of each one.

We communicate power verbally but not nonverbally.

Interpersonal Communication

Interpersonal Communication and Culture

The Self in Interpersonal Communication

Interpersonal Perception

Interpersonal Listening

Verbal Messages

Nonverbal Messages

Conversation Skills

Interpersonal Communication and Relationships

Interpersonal Communication and Conflict

Filters

Exam 11: Interpersonal Communication

Sometimes we think of power negatively, as if it connotes the use of power to dominate others.

In an organization with a role culture, conformity to expectations, regulations, procedures, and assigned tasks is expected.

An achievement culture has a clear authority, high expectations for loyalty, and measures in place to ensure accountability.

An __________ culture fosters creativity, competition, and creativity in its employees.

All of the following are self-destructive beliefs EXCEPT:

Boomers are characterized by

Nonverbal behaviour can convey __________, as when someone fidgets and engages in a lot if self-touching movements at a meeting, indicating discomfort.

The stages of team development are

Baby boomers have been described as bold, brazen, and cocky.

Which of the following is NOT a type of power?

The prevalence of multitasking has actually increased the time it takes to complete tasks by up to 50%.

The generation known as __________ was born after 1980 and are just now entering the workforce.

Effective interpersonal communication empowers one person to influence the behaviour of others.

All of the following are effective tips for telephone communication EXCEPT

All the new technology in the workplace requires that employees become experts at __________.

Discuss the impact that a multi-generational workforce can have on an organization using the four generations discussed in the text.

Women tend to use the word thanks as gratitude for something you have done for them more so than men.

Assertive behaviour allows a person to act in his or her own __________ without denying the __________ of others.

Explain the principles of power with a brief example of each one.

We communicate power verbally but not nonverbally.

Interpersonal Communication

Interpersonal Communication and Culture

The Self in Interpersonal Communication

Interpersonal Perception

Interpersonal Listening

Verbal Messages

Nonverbal Messages

Conversation Skills

Interpersonal Communication and Relationships

Interpersonal Communication and Conflict

Filters

Assertive behaviour allows a person to act in his or her own without denying the of others.