Question 1

Which of the following does NOT constitute sexual harassment?

Accepted Answer

A)  sexual jokes and innuendos that make people feel uncomfortable 
B)  being told that unless you date the manager, you will not be promoted 
C)  using sexually explicit screen savers or putting off-colour jokes on the bulletin board that make some people uncomfortable 
D)  being told that you dress inappropriately for the office environment 
A)  sexual jokes and innuendos that make people feel uncomfortable 
B)  being told that unless you date the manager, you will not be promoted 
C)  using sexually explicit screen savers or putting off-colour jokes on the bulletin board that make some people uncomfortable 
D)  being told that you dress inappropriately for the office environment

Question 2

Expressions that convey a lack of competence are called __________.

Accepted Answer

The answer of Expressions that convey a lack of competence...

Question 3

This chapter focuses on communication strategies that include all EXCEPT

Accepted Answer

A)  discussions of telephone, electronic, and written communication. 
B)  concise, written communication. 
C)  networking, mentorship, and teamwork. 
D)  leadership and powerful communication. 
A)  discussions of telephone, electronic, and written communication. 
B)  concise, written communication. 
C)  networking, mentorship, and teamwork. 
D)  leadership and powerful communication.

Question 4

In a mentoring relationship, an experienced individual helps

Accepted Answer

A)  inform people. 
B)  train a person. 
C)  train a person who is less experienced. 
D)  empower experienced people. 
A)  inform people. 
B)  train a person. 
C)  train a person who is less experienced. 
D)  empower experienced people.

Question 5

Technology is radically changing the environment in which we work. Discuss the impact of technologies such as email, IM, and blogging and the resultant multitasking are having on workplaces and employees.

Accepted Answer

Technology has indeed revolutionized the

Question 6

According to Deborah Tannen, women managers still face difficulty at work for all the following reasons EXCEPT

Accepted Answer

A)  women tend to apologize more than men. 
B)  women use the phrase "thank you" differently than men. 
C)  women ask for more input than men. 
D)  women take more oppositional stances than men. 
A)  women tend to apologize more than men. 
B)  women use the phrase "thank you" differently than men. 
C)  women ask for more input than men. 
D)  women take more oppositional stances than men.

Question 7

A three-part management strategy for power plays is

Accepted Answer

A)  using a metaphor, describing the behaviour you object to, stating a cooperative response 
B)  expressing your feelings, describing the behaviour you object to, explaining what you want done by the other person 
C)  expressing your feelings, describing the behaviour you object to, stating a cooperative response you can both live with 
D)  expressing your feelings, utilizing verbal and nonverbal communication, stating a cooperative response 
A)  using a metaphor, describing the behaviour you object to, stating a cooperative response 
B)  expressing your feelings, describing the behaviour you object to, explaining what you want done by the other person 
C)  expressing your feelings, describing the behaviour you object to, stating a cooperative response you can both live with 
D)  expressing your feelings, utilizing verbal and nonverbal communication, stating a cooperative response

Question 8

Don't use negative body language or block communication with unsolicited advice when using __________ communication.

Accepted Answer

The answer of Don't use negative body language or block...

Question 9

Patterns of communication that take unfair advantage of another person are

Accepted Answer

A)  threats. 
B)  examples of non-negotiation. 
C)  examples of assertive communication. 
D)  power plays. 
A)  threats. 
B)  examples of non-negotiation. 
C)  examples of assertive communication. 
D)  power plays.

Question 10

There are four main categories of organization culture. They are

Accepted Answer

A)  role culture, power culture, people culture, achievement culture. 
B)  role culture, power culture, extrinsic culture, intrinsic culture. 
C)  role culture, power culture, extrinsic culture, achievement culture. 
D)  role culture, intrinsic culture, people culture, achievement culture. 
A)  role culture, power culture, people culture, achievement culture. 
B)  role culture, power culture, extrinsic culture, intrinsic culture. 
C)  role culture, power culture, extrinsic culture, achievement culture. 
D)  role culture, intrinsic culture, people culture, achievement culture.

Question 11

__________ communicates power.

Accepted Answer

The answer of __________ communicates power....

Question 12

Assertive communicators

Accepted Answer

A)  exercise their own rights without denying the rights of others. 
B)  often get into arguments with others. 
C)  do what others tell them to do without questioning. 
D)  think little of the opinions, values, or beliefs of others. 
A)  exercise their own rights without denying the rights of others. 
B)  often get into arguments with others. 
C)  do what others tell them to do without questioning. 
D)  think little of the opinions, values, or beliefs of others.

Question 13

An example of a self-critical expression is:

Accepted Answer

A)  This is my first public speech. 
B)  I like it, you know. 
C)  She's a tried and true friend, don't you think? 
D)  Really, this was the absolute greatest. 
A)  This is my first public speech. 
B)  I like it, you know. 
C)  She's a tried and true friend, don't you think? 
D)  Really, this was the absolute greatest.

Question 14

You should ________ __________ those beliefs you have about yourself that you find are unproductive or make it difficult to achieve your goals.

Accepted Answer

The answer of You should ________ __________ those beliefs you...

Question 15

Power can be communicated nonverbally by all the following EXCEPT

Accepted Answer

A)  using consistent packaging. 
B)  exerting slightly more pressure and holding the handshake longer than normal. 
C)  using appropriate facial expressions and gestures. 
D)  walking quickly and with great force. 
A)  using consistent packaging. 
B)  exerting slightly more pressure and holding the handshake longer than normal. 
C)  using appropriate facial expressions and gestures. 
D)  walking quickly and with great force.

Question 16

Traditionalists are characterized by

Accepted Answer

A)  competitiveness, idealism, optimism, and desire for personal gratification. 
B)  skepticism, informality, independence, and desire for balance. 
C)  high expectations, self-confidence, technological competence, and sense of entitlement. 
D)  patriotism, hard work, frugality, and faith in the institutions of power. 
A)  competitiveness, idealism, optimism, and desire for personal gratification. 
B)  skepticism, informality, independence, and desire for balance. 
C)  high expectations, self-confidence, technological competence, and sense of entitlement. 
D)  patriotism, hard work, frugality, and faith in the institutions of power.

Question 17

Some are born with assets that empower them, but anyone can increase his or her __________.

Accepted Answer

The answer of Some are born with assets that empower...

Question 18

In a __________ culture organization, employees are rewarded through intrinsic job satisfaction and not external rewards.

Accepted Answer

The answer of In a __________ culture organization, employees are...

Question 19

Some examples of intensifiers include all of the following EXCEPT:

Accepted Answer

A)  really 
B)  the greatest 
C)  awesome 
D)  you know 
A)  really 
B)  the greatest 
C)  awesome 
D)  you know

Question 20

The study of diverse personalities in the workplace shows personality traits that include

Accepted Answer

A)  aggressiveness. 
B)  temperamental. 
C)  introverted and extroverted. 
D)  emotionally unresponsive. 
A)  aggressiveness. 
B)  temperamental. 
C)  introverted and extroverted. 
D)  emotionally unresponsive.

Which of the following does NOT constitute sexual harassment?

Expressions that convey a lack of competence are called __________.

This chapter focuses on communication strategies that include all EXCEPT

In a mentoring relationship, an experienced individual helps

Technology is radically changing the environment in which we work. Discuss the impact of technologies such as email, IM, and blogging and the resultant multitasking are having on workplaces and employees.

According to Deborah Tannen, women managers still face difficulty at work for all the following reasons EXCEPT

A three-part management strategy for power plays is

Don't use negative body language or block communication with unsolicited advice when using __________ communication.

Patterns of communication that take unfair advantage of another person are

There are four main categories of organization culture. They are

__________ communicates power.

Assertive communicators

An example of a self-critical expression is:

You should __ those beliefs you have about yourself that you find are unproductive or make it difficult to achieve your goals.

Power can be communicated nonverbally by all the following EXCEPT

Traditionalists are characterized by

Some are born with assets that empower them, but anyone can increase his or her __________.

In a __________ culture organization, employees are rewarded through intrinsic job satisfaction and not external rewards.

Some examples of intensifiers include all of the following EXCEPT:

The study of diverse personalities in the workplace shows personality traits that include

Interpersonal Communication

Interpersonal Communication and Culture

The Self in Interpersonal Communication

Interpersonal Perception

Interpersonal Listening

Verbal Messages

Nonverbal Messages

Conversation Skills

Interpersonal Communication and Relationships

Interpersonal Communication and Conflict

Filters

Exam 11: Interpersonal Communication

Which of the following does NOT constitute sexual harassment?

Expressions that convey a lack of competence are called __________.

This chapter focuses on communication strategies that include all EXCEPT

In a mentoring relationship, an experienced individual helps

Technology is radically changing the environment in which we work. Discuss the impact of technologies such as email, IM, and blogging and the resultant multitasking are having on workplaces and employees.

According to Deborah Tannen, women managers still face difficulty at work for all the following reasons EXCEPT

A three-part management strategy for power plays is

Don't use negative body language or block communication with unsolicited advice when using __________ communication.

Patterns of communication that take unfair advantage of another person are

There are four main categories of organization culture. They are

__________ communicates power.

Assertive communicators

An example of a self-critical expression is:

You should ________ __________ those beliefs you have about yourself that you find are unproductive or make it difficult to achieve your goals.

Power can be communicated nonverbally by all the following EXCEPT

Traditionalists are characterized by

Some are born with assets that empower them, but anyone can increase his or her __________.

In a __________ culture organization, employees are rewarded through intrinsic job satisfaction and not external rewards.

Some examples of intensifiers include all of the following EXCEPT:

The study of diverse personalities in the workplace shows personality traits that include

Interpersonal Communication

Interpersonal Communication and Culture

The Self in Interpersonal Communication

Interpersonal Perception

Interpersonal Listening

Verbal Messages

Nonverbal Messages

Conversation Skills

Interpersonal Communication and Relationships

Interpersonal Communication and Conflict

Filters

You should __ those beliefs you have about yourself that you find are unproductive or make it difficult to achieve your goals.