Question 1

The most important obstacle to effectively communicating emotions i:

Accepted Answer

A)  fear of exposing weakness. 
B)  destructive beliefs. 
C)  lack of interpersonal skills. 
D)  societal rules. 
A)  fear of exposing weakness. 
B)  destructive beliefs. 
C)  lack of interpersonal skills. 
D)  societal rules. C

Question 2

Communicating emotionally is difficult for all of the following reasons EXCEPT

Accepted Answer

A)  we have not been taught how to communicate emotions. 
B)  our emotions confuse our thinking. 
C)  we care less about our emotions than our thinking. 
D)  there are few effective models. 
A)  we have not been taught how to communicate emotions. 
B)  our emotions confuse our thinking. 
C)  we care less about our emotions than our thinking. 
D)  there are few effective models. C

Question 3

Metacommunication is only effective if you get beyond talk about talk to talk about the problem.

Accepted Answer

A) True 
 B)False  True

Question 4

Cultural display rules advise members of a society about

Accepted Answer

A)  how to dress for success. 
B)  which emotions are permissible to express. 
C)  how to feel in a given situation. 
D)  the contagiousness of emotions. 
A)  how to dress for success. 
B)  which emotions are permissible to express. 
C)  how to feel in a given situation. 
D)  the contagiousness of emotions.

Question 5

Basic emotions are

Accepted Answer

A)  related to our base selves. 
B)  primary emotions. 
C)  a blend of happy and sad emotions. 
D)  unrelated to facial expression. 
A)  related to our base selves. 
B)  primary emotions. 
C)  a blend of happy and sad emotions. 
D)  unrelated to facial expression.

Question 6

People from collectivist cultures are careful to express emotions in ways that do not affect others negatively, whereas people from individualistic cultures are more concerned with revealing their true feelings.

Accepted Answer

A) True 
 B)False

Question 7

Generally, the most effective feedback is that which is most immediate.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is NOT one of the eight basic emotions?

Accepted Answer

A)  disappointment 
B)  anticipation 
C)  joy 
D)  sadness 
A)  disappointment 
B)  anticipation 
C)  joy 
D)  sadness

Question 9

Gender display rules demonstrate the impact of culture on emotional expression.

Accepted Answer

A) True 
 B)False

Question 10

Researchers have found that men and women

Accepted Answer

A)  experience emotions differently. 
B)  have similar gender display rules. 
C)  express their emotions differently. 
D)  are equally able to talk about sad feelings. 
A)  experience emotions differently. 
B)  have similar gender display rules. 
C)  express their emotions differently. 
D)  are equally able to talk about sad feelings.

Question 11

Feedback can be all of the following EXCEPT

Accepted Answer

A)  person-focused or message-focused. 
B)  low monitored or high monitored. 
C)  immediate or delayed. 
D)  subjective or objective. 
A)  person-focused or message-focused. 
B)  low monitored or high monitored. 
C)  immediate or delayed. 
D)  subjective or objective.

Question 12

Feedforward can be used to place the receiver in a specific role.

Accepted Answer

A) True 
 B)False

Question 13

The process of conversation involves five steps. They are

Accepted Answer

A)  opening, closing, middle, business, transitions. 
B)  closing, feedback, business, feedforward, opening. 
C)  feedforward, business, transitions, closing. 
D)  opening, feedforward, business, closing, follow-up. 
A)  opening, closing, middle, business, transitions. 
B)  closing, feedback, business, feedforward, opening. 
C)  feedforward, business, transitions, closing. 
D)  opening, feedforward, business, closing, follow-up.

Question 14

Business is a good term for this stage of the conversation because it emphasizes that most conversations are __________.

Accepted Answer

The answer of Business is a good term for this...

Question 15

With feedforward, you can accomplish all of the following EXCEPT

Accepted Answer

A)  altercast. 
B)  disclaim. 
C)  revealing important information about yourself. 
D)  preview the message. 
A)  altercast. 
B)  disclaim. 
C)  revealing important information about yourself. 
D)  preview the message.

Question 16

Make plans for an upcoming conversation following all five steps in the process. What will you do at each step; what do you predict the other person will do?

Accepted Answer

Opening, f

Question 17

"The moralist" seems to have an inside track on what's right and what's wrong.

Accepted Answer

A) True 
 B)False

Question 18

When communicating anger, you should

Accepted Answer

A)  consider the advantages of delaying the expression of anger. 
B)  never tell yourself to calm down or relax. 
C)  use the principles of allness. 
D)  focus on generalities of past behavior. 
A)  consider the advantages of delaying the expression of anger. 
B)  never tell yourself to calm down or relax. 
C)  use the principles of allness. 
D)  focus on generalities of past behavior.

Question 19

Perhaps the most important guideline for effective emotional expressions is

Accepted Answer

A)  anchor your feelings to the present. 
B)  identify the reasons for your feelings. 
C)  own your own feelings. 
D)  describe your feelings accurately. 
A)  anchor your feelings to the present. 
B)  identify the reasons for your feelings. 
C)  own your own feelings. 
D)  describe your feelings accurately.

Question 20

When you anchor your feelings to the present, you

Accepted Answer

A)  fall into the trap of believing negative statements. 
B)  you link your emotions to the here and now. 
C)  demonstrate empathy. 
D)  own your own feelings. 
A)  fall into the trap of believing negative statements. 
B)  you link your emotions to the here and now. 
C)  demonstrate empathy. 
D)  own your own feelings.

The most important obstacle to effectively communicating emotions i:

Communicating emotionally is difficult for all of the following reasons EXCEPT

Metacommunication is only effective if you get beyond talk about talk to talk about the problem.

Cultural display rules advise members of a society about

Basic emotions are

People from collectivist cultures are careful to express emotions in ways that do not affect others negatively, whereas people from individualistic cultures are more concerned with revealing their true feelings.

Generally, the most effective feedback is that which is most immediate.

Which of the following is NOT one of the eight basic emotions?

Gender display rules demonstrate the impact of culture on emotional expression.

Researchers have found that men and women

Feedback can be all of the following EXCEPT

Feedforward can be used to place the receiver in a specific role.

The process of conversation involves five steps. They are

Business is a good term for this stage of the conversation because it emphasizes that most conversations are __________.

With feedforward, you can accomplish all of the following EXCEPT

Make plans for an upcoming conversation following all five steps in the process. What will you do at each step; what do you predict the other person will do?

"The moralist" seems to have an inside track on what's right and what's wrong.

When communicating anger, you should

Perhaps the most important guideline for effective emotional expressions is

When you anchor your feelings to the present, you

Interpersonal Communication

Interpersonal Communication and Culture

The Self in Interpersonal Communication

Interpersonal Perception

Interpersonal Listening

Verbal Messages

Nonverbal Messages

Interpersonal Communication and Relationships

Interpersonal Communication and Conflict

Interpersonal Communication

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Exam 8: Conversation Skills

The most important obstacle to effectively communicating emotions i:

Communicating emotionally is difficult for all of the following reasons EXCEPT

Metacommunication is only effective if you get beyond talk about talk to talk about the problem.

Cultural display rules advise members of a society about

Basic emotions are

People from collectivist cultures are careful to express emotions in ways that do not affect others negatively, whereas people from individualistic cultures are more concerned with revealing their true feelings.

Generally, the most effective feedback is that which is most immediate.

Which of the following is NOT one of the eight basic emotions?

Gender display rules demonstrate the impact of culture on emotional expression.

Researchers have found that men and women

Feedback can be all of the following EXCEPT

Feedforward can be used to place the receiver in a specific role.

The process of conversation involves five steps. They are

Business is a good term for this stage of the conversation because it emphasizes that most conversations are __________.

With feedforward, you can accomplish all of the following EXCEPT

Make plans for an upcoming conversation following all five steps in the process. What will you do at each step; what do you predict the other person will do?

"The moralist" seems to have an inside track on what's right and what's wrong.

When communicating anger, you should

Perhaps the most important guideline for effective emotional expressions is

When you anchor your feelings to the present, you

Interpersonal Communication

Interpersonal Communication and Culture

The Self in Interpersonal Communication

Interpersonal Perception

Interpersonal Listening

Verbal Messages

Nonverbal Messages

Interpersonal Communication and Relationships

Interpersonal Communication and Conflict

Interpersonal Communication

Filters