Question 1

You must announce to customers that your restaurant will no longer be open on Sundays. Which of the following uses passive-voice verbs to deliver the bad news?

Accepted Answer

A)  We will be closing our restaurant on Sundays beginning next month. 
B)  We will be closing our restaurant on Sundays beginning next month because very few customers were dining with us on that day. 
C)  Beginning next month, our restaurant will no longer be open on Sundays. 
D)  Management has decided that it must close our restaurant on Sundays beginning next month. 
A)  We will be closing our restaurant on Sundays beginning next month. 
B)  We will be closing our restaurant on Sundays beginning next month because very few customers were dining with us on that day. 
C)  Beginning next month, our restaurant will no longer be open on Sundays. 
D)  Management has decided that it must close our restaurant on Sundays beginning next month.

Question 2

The legal term for any false statement, written or spoken, that harms an individual's reputation is

Accepted Answer

A)  defamation. 
B)  unethical standards. 
C)  abusive terminology. 
D)  "published" abuse. 
A)  defamation. 
B)  unethical standards. 
C)  abusive terminology. 
D)  "published" abuse.

Question 3

When sending a negative message, you have three primary goals: to make the receiver understand the bad news, to help the receiver accept the bad news, and to

Accepted Answer

A)  save your company money. 
B)  place the blame on an outside entity. 
C)  maintain a positive image of you and your organization. 
D)  eliminate future correspondence. 
A)  save your company money. 
B)  place the blame on an outside entity. 
C)  maintain a positive image of you and your organization. 
D)  eliminate future correspondence.

Question 4

A communicator who intends to deceive when writing a bad-news letter is displaying ___________ behavior.

Accepted Answer

unethical
Explanatio

Question 5

The buffer in a bad news message is a

Accepted Answer

A)  hint that good news will follow to prompt the receiver to read further. 
B)  statement completely unrelated to the bad news so that receivers won't know that bad news is coming. 
C)  neutral but meaningful statement that encourages the receiver to continue reading. 
D)  polite and empathetic denial of the requested action. 
A)  hint that good news will follow to prompt the receiver to read further. 
B)  statement completely unrelated to the bad news so that receivers won't know that bad news is coming. 
C)  neutral but meaningful statement that encourages the receiver to continue reading. 
D)  polite and empathetic denial of the requested action.

You must announce to customers that your restaurant will no longer be open on Sundays. Which of the following uses passive-voice verbs to deliver the bad news?

The legal term for any false statement, written or spoken, that harms an individual's reputation is

When sending a negative message, you have three primary goals: to make the receiver understand the bad news, to help the receiver accept the bad news, and to

A communicator who intends to deceive when writing a bad-news letter is displaying ___________ behavior.

The buffer in a bad news message is a

Communication Skills As Career Filters

Planning Business Messages

Composing Business Messages

Revising Business Messages

Electronic Messages and Digital Media

Positive Messages

Persuasive and Sales Messages

Informal Reports

Proposals and Formal Reports

Business Etiquette, Ethics, Teamwork, and Meetings

Business Presentations

The Job Search, Résumés, and Cover Letters

Interviewing and Following up

Document Formats

Proofreading and Corrections Symbols

Citation and Documentation Formats

Filters

Exam 7: Bad News Messages

You must announce to customers that your restaurant will no longer be open on Sundays. Which of the following uses passive-voice verbs to deliver the bad news?

The legal term for any false statement, written or spoken, that harms an individual's reputation is

When sending a negative message, you have three primary goals: to make the receiver understand the bad news, to help the receiver accept the bad news, and to

A communicator who intends to deceive when writing a bad-news letter is displaying ___________ behavior.

The buffer in a bad news message is a

Communication Skills As Career Filters

Planning Business Messages

Composing Business Messages

Revising Business Messages

Electronic Messages and Digital Media

Positive Messages

Persuasive and Sales Messages

Informal Reports

Proposals and Formal Reports

Business Etiquette, Ethics, Teamwork, and Meetings

Business Presentations

The Job Search, Résumés, and Cover Letters

Interviewing and Following up

Document Formats

Proofreading and Corrections Symbols

Citation and Documentation Formats

Filters