Multiple Choice
The buffer in a bad news message is a
A) hint that good news will follow to prompt the receiver to read further.
B) statement completely unrelated to the bad news so that receivers won't know that bad news is coming.
C) neutral but meaningful statement that encourages the receiver to continue reading.
D) polite and empathetic denial of the requested action.
Correct Answer:
Verified
Correct Answer:
Verified
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