Exam 5: Listening and Responding

Discuss some strategies for dealing with emotional noise.

Multitasking can be a barrier to effective listening.

Identify and explain the three steps of the process for improving your listening.

Receiver apprehension is being fearful of the misinterpretations that your listener will make when they decode your message.

Max is attempting to listen to his friend on the phone while watching a baseball game on television. This example illustrates the information-processing barrier of _____.

The third of the five activities of listening is _____, in which we interpret information by relating it to our past experiences.

Asking appropriate questions is one of the methods given for listening with empathy.

In the listening process, remembering and understanding are essentially the same process.

The stage of listening in which we maintain a sustained focus on a particular sound or message is _____.

In the listening process, after a listener selects a sound, he or she will_____ to it.

Linda listens to her friend intently as he gives her directions to his house so she can attend a surprise party for a friend. She writes down every detail of what he says. Once she arrives at his house, she no longer employs such detailed listening. She can sit back and enjoy the conversation. Linda was able to change her way of listening because she was able to do which of the following?

Which stage of listening involves making sense out of what you hear by relating it to your past experiences and knowledge?

Which of the following is a recommended strategy for dealing with emotional noise?

Which type of communication occurs during the listening process when the listener guesses the speaker's needs and accommodates them so that the speaker does not have to say what he or she wants?

Joshua called his uncle to get instructions for driving to the airport. It was important to him to know which highways to take, which terminal to go to, and where to park. Joshua's listening goal was to _____.