Exam 5: Listening and Responding

_____ listeners prefer to focus on emotions and feelings.

Ben is afraid that he will misunderstand what others say to him. He experiences _____.

The text suggests two strategies for focusing on nonverbal messages: (1) nonverbally communicate your interest in the other person and (2) attend to the ____.

Explain and give an example of each of the three self-barriers to listening.

Restating in your own words what you think the other person is saying is called_____.

When asked what she thought of the speaker, Trina said, "He was fine. I liked the speech." What suggestions for improving her responding skills should Trina try next time?

Briefly explain emotional noise.

The process of social _____ involves stepping away from your own thoughts and attempting to experience the thoughts of others.

Keri really enjoys talking with people, learning how they feel about a topic, and sharing personal information. How would you describe Keri's listening style?

Your sister, Monica, is telling you about her three roommates. It seems none of them will follow the schedule they agreed on for cleaning the kitchen and the bathrooms. Monica has just about had enough-she returned from a weekend away only to find the living room full of empty pizza boxes and beer cans. "I just don't think I can live like this anymore. I can't afford to find another place, but I'm so upset I can't focus on the research paper that's due next week," she complains. Using the skills of empathetic listening, discuss the four techniques and give an example of each that would be an appropriate response to Monica. In addition, explain the expected consequences from using this type of listening with your sister.

A masculine listening style includes which of the following?

How does a meta-message (or meta-communication) help us to understand?

Attending to a message means to focus briefly on a part of a particular message.

Discuss how the barrier of time can impact effective listening.

When a person replies in a sarcastic tone, it modifies the meaning of the verbal message and is illustrating which of the following?

Brian told Pete that he could not recall the date of the upcoming exam. Brian is not using the last part of the listening process, which is called _____.

Briefly discuss social decentering.

Social _____ involves stepping away from your own thoughts and attempting to experience the thoughts of another.

When you check the accuracy of your understanding of your partner's message by offering a summary in your own words, you are _____.

When we listen actively, we not only focus on what is being said, we maintain a good deal of direct eye contact.