Question 1

Task conflict and personal conflict may occur at the same time..

Accepted Answer

A) True 
 B)False

Question 2

Attribution Theory is useful in explaining the sources of group conflict.All of the following answers are examples of how attributions can prompt anger among group members EXCEPT

Accepted Answer

A) what other members do seems abnormal. 
B) what other members do seems unfair. 
C) what other members do seems to constrain what I want to do. 
D) what other members do seems intended to harm me or others. 
E) what other members do seems to reflect member needs. 
A) what other members do seems abnormal. 
B) what other members do seems unfair. 
C) what other members do seems to constrain what I want to do. 
D) what other members do seems intended to harm me or others. 
E) what other members do seems to reflect member needs.

Question 3

If you assume that group members mean well and you feel free to express your feelings and ideas to others,you are on your way to dealing with conflict using

Accepted Answer

A) the 4Rs Method. 
B) the A-E-I-O-U Model. 
C) negotiation. 
D) mediation. 
E) arbitration. 
A) the 4Rs Method. 
B) the A-E-I-O-U Model. 
C) negotiation. 
D) mediation. 
E) arbitration.

Question 4

Negotiation requires third-party intervention in which an outsider who has conflict resolution skills can help the group analyze and resolve a conflict..

Accepted Answer

A) True 
 B)False

Question 5

The collaborating approach to conflict works best in all situations..

Accepted Answer

A) True 
 B)False

Question 6

When a group cannot negotiate a both/and approach to the individual goals ↔ group goals dialectic,hidden agendas emerge..

Accepted Answer

A) True 
 B)False

Question 7

The following strategies may help overcome some of the obstacles to resolving conflict in virtual teams EXCEPT

Accepted Answer

A) don't respond immediately; read and process a message several times before responding. 
B) assume that others mean well unless you have a history of difficulty with a particular member. 
C) if you aren't sure what a member means in a message,ask for clarification. 
D) use "I" statements rather than "you" statements,as the latter can be interpreted as accusatory. 
E) take a message personally. 
A) don't respond immediately; read and process a message several times before responding. 
B) assume that others mean well unless you have a history of difficulty with a particular member. 
C) if you aren't sure what a member means in a message,ask for clarification. 
D) use "I" statements rather than "you" statements,as the latter can be interpreted as accusatory. 
E) take a message personally.

Question 8

Some groups try to avoid or suppress conflict because they believe that effective groups are conflict-free..

Accepted Answer

A) True 
 B)False

Question 9

When a member attempts to change the topic,which conflict style is a member using?

Accepted Answer

A) Accommodating 
B) Collaborating 
C) Competing 
D) Avoiding 
E) Compromising 
A) Accommodating 
B) Collaborating 
C) Competing 
D) Avoiding 
E) Compromising

Question 10

Avoiding is the most useful and safest conflict style..

Accepted Answer

A) True 
 B)False

Question 11

Which of the following statements is characteristic of a cohesive group?

Accepted Answer

A) Members avoid interacting with one another. 
B) Members make a lot of negative statements about the group. 
C) Members want to conform to group expectations. 
D) The group lacks creativity. 
E) The group members operate independently from one another. 
A) Members avoid interacting with one another. 
B) Members make a lot of negative statements about the group. 
C) Members want to conform to group expectations. 
D) The group lacks creativity. 
E) The group members operate independently from one another.

Question 12

The groupthink symptom of rationalization is illustrated in the following comment by a group member: "What do they expect-miracles? We didn't have enough time,members,or resources to solve this problem.".

Accepted Answer

A) True 
 B)False

Question 13

All of the following strategies can help you develop and express an effective apology EXCEPT

Accepted Answer

A) take responsibility for your actions with "I" statements. 
B) clearly identify the behavior that was wrong. 
C) explain why your actions are justified. 
D) acknowledge how others might feel. 
E) express regret. 
A) take responsibility for your actions with "I" statements. 
B) clearly identify the behavior that was wrong. 
C) explain why your actions are justified. 
D) acknowledge how others might feel. 
E) express regret.

Question 14

Which method of conflict resolution employs the services of an impartial third party for the purpose of guiding,coaching,and encouraging the disputants toward agreement?

Accepted Answer

A) arbitration 
B) mediation 
C) negotiation 
D) the 4Rs Method 
E) the A-E-I-O-U Model 
A) arbitration 
B) mediation 
C) negotiation 
D) the 4Rs Method 
E) the A-E-I-O-U Model

Question 15

Studies show that men and women from similar cultures do not differ significantly in terms of the conflict strategies and styles they use..

Accepted Answer

A) True 
 B)False

Question 16

To avoid groupthink,you should discourage individual group members from working on the group's problem individually..

Accepted Answer

A) True 
 B)False

Question 17

When helping group members from collectivist cultures maintain and save "face," you should keep in mind all of the following perspectives about conflict and "face" EXCEPT

Accepted Answer

A) The need to save "face" during a conflict derives from the personal relationships among members. 
B) Conflict resolution requires that "face" issues be mutually managed before discussing other issues. 
C) In individualistic cultures,"saving face" is more important than winning an argument. 
D) Conflict resolution succeeds when group members save "face" and also claim they have "won." 
E) Cultures that place a great deal of value on "saving face" discourage personal attacks. 
A) The need to save "face" during a conflict derives from the personal relationships among members. 
B) Conflict resolution requires that "face" issues be mutually managed before discussing other issues. 
C) In individualistic cultures,"saving face" is more important than winning an argument. 
D) Conflict resolution succeeds when group members save "face" and also claim they have "won." 
E) Cultures that place a great deal of value on "saving face" discourage personal attacks.

Question 18

Cultures that place a great deal of value on "saving face" discourage personal attacks and outcomes in which one person "loses.".

Accepted Answer

A) True 
 B)False

Question 19

Which conflict style would be appropriate if the issue is very important to others but is not very important to you; you realize that you are wrong or that you have changed your mind; it is more important to preserve group harmony than resolve the issue?

Accepted Answer

A) Accommodating 
B) Collaborating 
C) Competing 
D) Avoiding 
E) Compromising 
A) Accommodating 
B) Collaborating 
C) Competing 
D) Avoiding 
E) Compromising

Question 20

According to research,virtual teams tend to communicate more negative and insulting messages than face to face groups..

Accepted Answer

A) True 
 B)False

Task conflict and personal conflict may occur at the same time..

Attribution Theory is useful in explaining the sources of group conflict.All of the following answers are examples of how attributions can prompt anger among group members EXCEPT

If you assume that group members mean well and you feel free to express your feelings and ideas to others,you are on your way to dealing with conflict using

Negotiation requires third-party intervention in which an outsider who has conflict resolution skills can help the group analyze and resolve a conflict..

The collaborating approach to conflict works best in all situations..

When a group cannot negotiate a both/and approach to the individual goals ↔ group goals dialectic,hidden agendas emerge..

The following strategies may help overcome some of the obstacles to resolving conflict in virtual teams EXCEPT

Some groups try to avoid or suppress conflict because they believe that effective groups are conflict-free..

When a member attempts to change the topic,which conflict style is a member using?

Avoiding is the most useful and safest conflict style..

Which of the following statements is characteristic of a cohesive group?

The groupthink symptom of rationalization is illustrated in the following comment by a group member: "What do they expect-miracles? We didn't have enough time,members,or resources to solve this problem.".

All of the following strategies can help you develop and express an effective apology EXCEPT

Which method of conflict resolution employs the services of an impartial third party for the purpose of guiding,coaching,and encouraging the disputants toward agreement?

Studies show that men and women from similar cultures do not differ significantly in terms of the conflict strategies and styles they use..

To avoid groupthink,you should discourage individual group members from working on the group's problem individually..

When helping group members from collectivist cultures maintain and save "face," you should keep in mind all of the following perspectives about conflict and "face" EXCEPT

Cultures that place a great deal of value on "saving face" discourage personal attacks and outcomes in which one person "loses.".

Which conflict style would be appropriate if the issue is very important to others but is not very important to you; you realize that you are wrong or that you have changed your mind; it is more important to preserve group harmony than resolve the issue?

According to research,virtual teams tend to communicate more negative and insulting messages than face to face groups..

Introduction to Group Communication

Group Development

Group Member Participation

Diversity in Groups

Group Leadership

Verbal and Nonverbal Communication in Groups

Listening and Responding in Groups

Conflict and Cohesion in Groups

Problem Solving in Groups

Critical Thinking and Argumentation in Groups

Group Presentations

Filters

Exam 11: Planning and Conducting Meetings

Task conflict and personal conflict may occur at the same time..

Attribution Theory is useful in explaining the sources of group conflict.All of the following answers are examples of how attributions can prompt anger among group members EXCEPT

If you assume that group members mean well and you feel free to express your feelings and ideas to others,you are on your way to dealing with conflict using

Negotiation requires third-party intervention in which an outsider who has conflict resolution skills can help the group analyze and resolve a conflict..

The collaborating approach to conflict works best in all situations..

When a group cannot negotiate a both/and approach to the individual goals ↔ group goals dialectic,hidden agendas emerge..

The following strategies may help overcome some of the obstacles to resolving conflict in virtual teams EXCEPT

Some groups try to avoid or suppress conflict because they believe that effective groups are conflict-free..

When a member attempts to change the topic,which conflict style is a member using?

Avoiding is the most useful and safest conflict style..

Which of the following statements is characteristic of a cohesive group?

The groupthink symptom of rationalization is illustrated in the following comment by a group member: "What do they expect-miracles? We didn't have enough time,members,or resources to solve this problem.".

All of the following strategies can help you develop and express an effective apology EXCEPT

Which method of conflict resolution employs the services of an impartial third party for the purpose of guiding,coaching,and encouraging the disputants toward agreement?

Studies show that men and women from similar cultures do not differ significantly in terms of the conflict strategies and styles they use..

To avoid groupthink,you should discourage individual group members from working on the group's problem individually..

When helping group members from collectivist cultures maintain and save "face," you should keep in mind all of the following perspectives about conflict and "face" EXCEPT

Cultures that place a great deal of value on "saving face" discourage personal attacks and outcomes in which one person "loses.".

Which conflict style would be appropriate if the issue is very important to others but is not very important to you; you realize that you are wrong or that you have changed your mind; it is more important to preserve group harmony than resolve the issue?

According to research,virtual teams tend to communicate more negative and insulting messages than face to face groups..

Introduction to Group Communication

Group Development

Group Member Participation

Diversity in Groups

Group Leadership

Verbal and Nonverbal Communication in Groups

Listening and Responding in Groups

Conflict and Cohesion in Groups

Problem Solving in Groups

Critical Thinking and Argumentation in Groups

Group Presentations

Filters