Exam 11: Managers and Communication

In the chain network, communication flows according to the formal chain of command, both downward and upward.

The manipulation of information to make it appear more favourable to the receiver is called __________.

Refer to the scenario below to answer the following questions. Communication Process-New Policy on Overtime (Scenario) Brett is vice-president of operations at Red Ink Corporation. Due to recent losses, the company has decided to eliminate voluntary overtime work, and to only pay overtime rates on extra work assignments authorized by top management. Brett chose his words carefully as he wrote the memo explaining the new company policy on overtime pay. -The new policy represents which part of the communication process?

The informal organizational communication network is known as the grapevine.

Listening for full meaning without making premature judgments or interpretations is called passive listening.

Neil always listens to his friends without interrupting. He avoids premature judgments and tries not to formulate his responses while listening. Neil is using __________ to overcome potential communication problems.

Adam has to tell the members of his department that the office hours have changed from flexible to a strict nine-to-five day. He calls a meeting to explain the change. Participants begin arguing and asking multiple questions about the new hours policy. The next day, Adam realizes that most people still do not have a clear idea about the change, as a result of the confusion at the meeting. Which of the following explains why the message was not understood?

The receiver translates a sender's message into meaning through a process called __________.

Which of the following describes the number of different messages that can be transmitted using a particular channel?

Social media is a popular tool for corporations to market products and services.

As Joe left the doctor's office, he had difficulty recalling exactly what the doctor said because he used strange medical terms that Joe had never heard before. Which communication barrier has affected Joe?

George prepares a memorandum explaining the objectives of a newly created work team that he is expected to manage, and makes sure it reaches each team member. He is involved in ________.

The sender's beliefs and values influence how s/he communicates.

Gestures, facial expressions, and leaning toward a person are all examples of __________.

When a communication requires employees to follow their job description, or to comply with company policies, communication is being used to ________.

Refer to the scenario below to answer the following questions. "Flo" of Communication (Scenario) Recently the employees of Chatterbox Enterprises, Inc. received a letter from the vice-president of operations explaining that a new production facility would be built in Chatland, Ontario. It was also stated that about one-fourth of the employees from the current Chatland facility would be transferred to the new facility, and if an employee wanted to volunteer for the transfer, they could do so by applying at the human resources office. Sam, a production supervisor, first went to Florence, a purchasing manager who had already volunteered to transfer, to discuss the possibility of becoming her inventory control supervisor at the new facility. Florence told Sam that Ruth, the current inventory control supervisor, would not be transferring and that she would consider his request. -When Sam went and talked to Florence, he was involved in which type of organizational communication?

For security purposes, most managers prefer emails instead of paper documents because electronic information is not admissible in court.

Omitting some information from messages that organizations send out has nothing to do with ethics as they are still telling the truth.

Giving employees private offices allows them to work undisturbed leading to enhanced workplace efficiency and communications.

Communities of practice are groups of people who share a concern, a set of problems, or a passion about a topic, and who deepen their knowledge and expertise by __________.