Question 1

Work teams composed of individuals from various departments are known as ________ teams.

Accepted Answer

A)  cross-control 
B)  cross-training 
C)  cross-functional 
D)  virtual 
E)  self-managed work 
A)  cross-control 
B)  cross-training 
C)  cross-functional 
D)  virtual 
E)  self-managed work

Question 2

A public service agency that has different representatives to assist businesses, families, and people with disabilities is organized by __________ departmentalization.

Accepted Answer

A)  product 
B)  geographical 
C)  process 
D)  customer 
E)  functional 
A)  product 
B)  geographical 
C)  process 
D)  customer 
E)  functional

Question 3

The acceptance theory of authority says that employees are willing to accept the authority of the manager under certain conditions.

Accepted Answer

A) True 
 B)False

Question 4

discuss the four contemporary organizational designs and highlight the strengths and weaknesses of each. Give examples of organizations that fit into each design.

Accepted Answer

Team structures - the entire organizatio

Question 5

In order to make the most efficient use of work specialization, employees should be assigned tasks where they would perform near their optimum skill level.

Accepted Answer

A) True 
 B)False

Question 6

The principle that each employee should report to only one manager is called __________.

Accepted Answer

A)  authorized line of responsibility 
B)  unity of command 
C)  responsibility factor 
D)  chain of command 
E)  span of control 
A)  authorized line of responsibility 
B)  unity of command 
C)  responsibility factor 
D)  chain of command 
E)  span of control

Question 7

Refer to the scenario below to answer the following questions.
Organizational Design at Custom Leather (Scenario)
Lacey has been hired as a consultant for XYZ Consulting. Her first assignment is to work with one of XYZ's newest clients, Custom Leather, Ltd., a manufacturer of high-end leather furniture. Custom Leather was founded more than a decade ago with the idea that great-looking, comfortable leather furniture could be custom made and delivered to customers in 30 days. Traditionally, retailers stocked leather sofas to satisfy customers' desire to receive new furniture fast, which resulted in limited colour choices and styles. Traditional sofa manufacturers produced their products in large batches on standardized assembly lines. In contrast, Custom Leather offers 13 different styles in more than 70 different colours through a select group of retail outlets. Each sofa is built to the customer's individual requirements and is shipped within two to three weeks. However, the emergence of a new manufacturing technology has enabled some of the traditional competitors to offer greater customization, thereby reducing some of Custom Leather's competitive advantage. As a result, Custom Leather's president, Miles Standish, is considering several changes to their current work processes and organizational structure.
-At her first meeting with Standish, Lacey provided an overview of Custom Leather, Ltd., which examined the relationship between a firm's __________.

Accepted Answer

A)  employees and products 
B)  technology and structure 
C)  size and structure 
D)  processes and employees 
E)  environment and processes 
A)  employees and products 
B)  technology and structure 
C)  size and structure 
D)  processes and employees 
E)  environment and processes

Question 8

Learning organization allows employees to work together the best way they can in empowered work teams.

Accepted Answer

A) True 
 B)False

Question 9

Refer to the scenario below to answer the following questions.
Restructuring at Digital Arts (Scenario)
Victor Lee is the founder and president of Digital Arts, a Vancouver-based company that makes games for popular electronic game consoles. The company has experienced tremendous growth over the years, but now Victor is concerned that the company's structure has become too tall and rigid. He explains, ''Twenty years ago we started with five people and one product. Today we are a global operation with 500 people employed in six countries producing over 200 game titles.'' Digital Arts is currently organized into five specialized departments: product development, production, marketing, accounting, and human resources. To coordinate the workflow, many rules and regulations have been introduced. Victor now worries that the increased bureaucracy is beginning to stifle innovation. He ponders several restructuring options.
-One option to improve workflow coordination and communication across the company is to assign specialists from each department to work on various projects being led by project managers. This contemporary design is called a __________ structure.

Accepted Answer

A)  simple 
B)  functional 
C)  divisional 
D)  matrix 
E)  network 
A)  simple 
B)  functional 
C)  divisional 
D)  matrix 
E)  network

Question 10

Another term for increased decentralization is __________ .

Accepted Answer

A)  structural delayering 
B)  participative delegation 
C)  job enlargement 
D)  authority distribution 
E)  employee empowerment 
A)  structural delayering 
B)  participative delegation 
C)  job enlargement 
D)  authority distribution 
E)  employee empowerment

Question 11

The matrix structure "weaves together" elements of which two forms of departmentalization?

Accepted Answer

A)  functional and process 
B)  process and product 
C)  functional and geographical 
D)  product and functional 
E)  product and customer 
A)  functional and process 
B)  process and product 
C)  functional and geographical 
D)  product and functional 
E)  product and customer

Question 12

An organic organization would likely be very flexible.

Accepted Answer

A) True 
 B)False

Question 13

Refer to the scenario below to answer the following questions.
Eric the Redd (Scenario)
Eric Redd graduated from college and was hired by a Canadian corporation that manufactures parts for the automotive industry. Eric noticed that the employees on the assembly line seemed bored and their motivation was low. Eric's boss decided to reorganize the workers' jobs to try to increase productivity. Eric enjoys his work assignment in the engineering department but hopes to be promoted to a management position within the next few years.
-The assembly line jobs are changed to allow each worker to perform more tasks so they don't get bored as quickly. This results in a reduction in __________.

Accepted Answer

A)  work specialization 
B)  departmentalization 
C)  chain of command 
D)  centralization 
E)  span of control 
A)  work specialization 
B)  departmentalization 
C)  chain of command 
D)  centralization 
E)  span of control

Question 14

An organic organization tends to be characterized by high specialization, narrow spans of control, and little participation in decision making by lower-level employees.

Accepted Answer

A) True 
 B)False

Question 15

Refer to the scenario below to answer the following questions.
Eric the Redd (Scenario)
Eric Redd graduated from college and was hired by a Canadian corporation that manufactures parts for the automotive industry. Eric noticed that the employees on the assembly line seemed bored and their motivation was low. Eric's boss decided to reorganize the workers' jobs to try to increase productivity. Eric enjoys his work assignment in the engineering department but hopes to be promoted to a management position within the next few years.
-Eric's management position gives him the right to delegate work to others and expect them to complete it. This is called __________.

Accepted Answer

A)  responsibility 
B)  accountability 
C)  span of control 
D)  authority 
E)  unity of command 
A)  responsibility 
B)  accountability 
C)  span of control 
D)  authority 
E)  unity of command

Question 16

All other things unchanged, the narrower the span of control, the more efficient the organization is.

Accepted Answer

A) True 
 B)False

Question 17

Refer to the scenario below to answer the following questions.
Eric the Redd (Scenario)
Eric Redd graduated from college and was hired by a Canadian corporation that manufactures parts for the automotive industry. Eric noticed that the employees on the assembly line seemed bored and their motivation was low. Eric's boss decided to reorganize the workers' jobs to try to increase productivity. Eric enjoys his work assignment in the engineering department but hopes to be promoted to a management position within the next few years.
-In less than two years, Eric is promoted to a management position with five subordinates reporting directly to him. This is an example of which of the following?

Accepted Answer

A)  unity of command 
B)  chain of authority 
C)  increased formalization 
D)  hierarchy of responsibility 
E)  span of control 
A)  unity of command 
B)  chain of authority 
C)  increased formalization 
D)  hierarchy of responsibility 
E)  span of control

Question 18

__________ refers to the number of subordinates that a manager can efficiently and effectively manage.

Accepted Answer

A)  Responsibility 
B)  Unity of command 
C)  Chain of command 
D)  Span of control 
E)  Level of authority 
A)  Responsibility 
B)  Unity of command 
C)  Chain of command 
D)  Span of control 
E)  Level of authority

Question 19

Two popular trends in departmentalization are the increasing use of __________ departmentalization and the use of __________ teams.

Accepted Answer

A)  product; trans-departmental 
B)  functional; product innovation 
C)  process; diversified skill 
D)  customer; cross-functional 
E)  product; developmental project 
A)  product; trans-departmental 
B)  functional; product innovation 
C)  process; diversified skill 
D)  customer; cross-functional 
E)  product; developmental project

Question 20

A virtual organizations contains elements of a traditional organization.

Accepted Answer

A) True 
 B)False

Work teams composed of individuals from various departments are known as ________ teams.

A public service agency that has different representatives to assist businesses, families, and people with disabilities is organized by __________ departmentalization.

The acceptance theory of authority says that employees are willing to accept the authority of the manager under certain conditions.

discuss the four contemporary organizational designs and highlight the strengths and weaknesses of each. Give examples of organizations that fit into each design.

In order to make the most efficient use of work specialization, employees should be assigned tasks where they would perform near their optimum skill level.

The principle that each employee should report to only one manager is called __________.

Learning organization allows employees to work together the best way they can in empowered work teams.

Another term for increased decentralization is __________ .

The matrix structure "weaves together" elements of which two forms of departmentalization?

An organic organization would likely be very flexible.

An organic organization tends to be characterized by high specialization, narrow spans of control, and little participation in decision making by lower-level employees.

All other things unchanged, the narrower the span of control, the more efficient the organization is.

__________ refers to the number of subordinates that a manager can efficiently and effectively manage.

Two popular trends in departmentalization are the increasing use of departmentalization and the use of teams.

A virtual organizations contains elements of a traditional organization.

Introduction to Management and Organizations

Organizational Culture and the Organizational Environment

Managing in a Global Environment

Managing Entrepreneurially

Managing Responsibly and Ethically

Innovation and Adaptability

Decision Making

Foundations of Planning

Managing Strategically

Managers and Communication

Managing Human Resources

Leadership

Motivating Employees

Managing Groups and Teams

Evidence-Based Decision Making

Management History

Planning and Control Techniques

Managing Operations

Filters

Exam 10: Organizational Design

Work teams composed of individuals from various departments are known as ________ teams.

A public service agency that has different representatives to assist businesses, families, and people with disabilities is organized by __________ departmentalization.

The acceptance theory of authority says that employees are willing to accept the authority of the manager under certain conditions.

discuss the four contemporary organizational designs and highlight the strengths and weaknesses of each. Give examples of organizations that fit into each design.

In order to make the most efficient use of work specialization, employees should be assigned tasks where they would perform near their optimum skill level.

The principle that each employee should report to only one manager is called __________.

Learning organization allows employees to work together the best way they can in empowered work teams.

Another term for increased decentralization is __________ .

The matrix structure "weaves together" elements of which two forms of departmentalization?

An organic organization would likely be very flexible.

An organic organization tends to be characterized by high specialization, narrow spans of control, and little participation in decision making by lower-level employees.

All other things unchanged, the narrower the span of control, the more efficient the organization is.

__________ refers to the number of subordinates that a manager can efficiently and effectively manage.

Two popular trends in departmentalization are the increasing use of __________ departmentalization and the use of __________ teams.

A virtual organizations contains elements of a traditional organization.

Introduction to Management and Organizations

Organizational Culture and the Organizational Environment

Managing in a Global Environment

Managing Entrepreneurially

Managing Responsibly and Ethically

Innovation and Adaptability

Decision Making

Foundations of Planning

Managing Strategically

Managers and Communication

Managing Human Resources

Leadership

Motivating Employees

Managing Groups and Teams

Evidence-Based Decision Making

Management History

Planning and Control Techniques

Managing Operations

Filters

Two popular trends in departmentalization are the increasing use of departmentalization and the use of teams.