Question 1

Which of the following steps in the decision-making process occurs before developing alternatives?

Accepted Answer

A)  allocate weights to criteria 
B)  analyze alternatives 
C)  select an alternative 
D)  implement the alternative 
E)  evaluate decision effectiveness 
A)  allocate weights to criteria 
B)  analyze alternatives 
C)  select an alternative 
D)  implement the alternative 
E)  evaluate decision effectiveness

Question 2

Availability bias distorts the decision maker's ability to recall events in an objective manner and focus on events that are most recent and vivid in their memory.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following decisions involves the management function of organizing?

Accepted Answer

A)  How should jobs be designed? 
B)  How difficult should individual goals be? 
C)  How do I handle employees who appear to be low in motivation? 
D)  When is the right time to stimulate conflict? 
E)  When is a performance deviation significant? 
A)  How should jobs be designed? 
B)  How difficult should individual goals be? 
C)  How do I handle employees who appear to be low in motivation? 
D)  When is the right time to stimulate conflict? 
E)  When is a performance deviation significant?

Question 4

Decision-making where managers recognize and understand that the systematic use of the best available data will improve their management practices and decision-making is called ______________.

Accepted Answer

A)  intuitive decision making 
B)  rational management 
C)  satisficing decision making 
D)  evidence based management 
E)  innovative management 
A)  intuitive decision making 
B)  rational management 
C)  satisficing decision making 
D)  evidence based management 
E)  innovative management

Question 5

Refer to the scenario below to answer the following questions.
Decision-Making Conditions: Keep on Truckin' (Scenario)
Fiona Lui is general manager of Westcoast Trucks, a medium-sized hauling service located in Vancouver, B.C. She is responsible for scheduling trucks, initiating new routes, and staffing both existing and new routes. She is currently struggling to find more information about the profitability of existing and future truck routes.
-Willy, Fiona's best driver, estimates that there is a 75 percent probability that they can get the business of Northern Timbers Forest Products if they initiate a truck route through the remote areas of northern B.C. Willy is operating under a condition of __________.

Accepted Answer

A)  certainty 
B)  risk 
C)  uncertainty 
D)  maximax 
E)  maximin 
A)  certainty 
B)  risk 
C)  uncertainty 
D)  maximax 
E)  maximin

Question 6

Toby is hunting for a new apartment. He is specifically looking for one that is located in the heart of the city and should be available for $600 per month. However, Toby is also willing to pay up to $850 per month for a place situated slightly away from the city centre. According to him, the second option "will also do." This is an example of ________.

Accepted Answer

A)  experience-based decision-making 
B)  rational decision-making 
C)  bounded rationality 
D)  intuitive decision-making 
E)  non linear thinking 
A)  experience-based decision-making 
B)  rational decision-making 
C)  bounded rationality 
D)  intuitive decision-making 
E)  non linear thinking

Question 7

The inflight service manager for National Airlines is authorized to distribute drycleaning vouchers to customers who complain about spilled drinks and food on their clothes during turbulent flights. This is an example of a(n) __________ decision to a __________ problem.

Accepted Answer

A)  nonprogrammed; routine 
B)  programmed; unique 
C)  nonprogrammed; technical 
D)  programmed; structured 
E)  nonprogrammed; unstructured 
A)  nonprogrammed; routine 
B)  programmed; unique 
C)  nonprogrammed; technical 
D)  programmed; structured 
E)  nonprogrammed; unstructured

Question 8

_________________ means that managers focus on opening up perspective and gaining insights by using observation and inquiry skills and not relying simply on rational analysis.

Accepted Answer

A)  Intuitive decision making 
B)  Escalation of commitment 
C)  Design thinking 
D)  Nonlinear thinking 
E)  Evidence-based management 
A)  Intuitive decision making 
B)  Escalation of commitment 
C)  Design thinking 
D)  Nonlinear thinking 
E)  Evidence-based management

Question 9

To determine the __________, a manager must identify the factors that are relevant to resolving the problem.

Accepted Answer

A)  effectiveness of the decision 
B)  number of feasible alternatives 
C)  desired outcomes 
D)  decision criteria 
E)  implementation procedures 
A)  effectiveness of the decision 
B)  number of feasible alternatives 
C)  desired outcomes 
D)  decision criteria 
E)  implementation procedures

Question 10

Which of the following decisions involves the management function of planning?

Accepted Answer

A)  How should jobs be designed? 
B)  How difficult should individual goals be? 
C)  How do I handle employees who appear to be low in motivation? 
D)  When is the right time to stimulate conflict? 
E)  When is a performance deviation significant? 
A)  How should jobs be designed? 
B)  How difficult should individual goals be? 
C)  How do I handle employees who appear to be low in motivation? 
D)  When is the right time to stimulate conflict? 
E)  When is a performance deviation significant?

Question 11

Refer to the scenario below to answer the following questions.
Management Decisions : Declining Income (Scenario)
Net income has fallen for the second consecutive quarter, and Amanda is understandably worried. She knows there will be a lot of questions for her at the board of directors meeting Wednesday, and she will be expected to reveal her plan to avoid any third-quarter losses. Amanda begins to analyze the company's financial reports to try to determine the cause of the loss. After much consideration, it appears that expenses have risen dramatically over the last few months. Amanda wonders why. She decides a meeting of the department heads is in order first thing tomorrow morning. At the meeting, Amanda would like to generate several possible solutions to the increased expenses. She wonders how to effectively explore all the options. Next morning, the first option presented at the meeting is to downsize the research and development department, since it is not essential to current operations. Several managers believe the plan will help stem the losses and immediately move to approve it. However, Amanda suggests that they need to look further at the issue and explore other potential solutions. Several suggestions are made, many of which appear to be viable. Amanda wonders what to do next.
-Amanda's group does not have complete information and must try to make a decision rationally within the limits of their ability to process the available information. They will make their decision under which assumptions?

Accepted Answer

A)  certainty 
B)  rationality 
C)  bounded rationality 
D)  escalation of commitment 
E)  programmed 
A)  certainty 
B)  rationality 
C)  bounded rationality 
D)  escalation of commitment 
E)  programmed

Question 12

Decision-making is considered a process rather than an act of choosing among alternatives.

Accepted Answer

A) True 
 B)False

Question 13

Intuitive decision-making ________.

Accepted Answer

A)  is the systematic use of the best available evidence to improve decision-making practice 
B)  generally results in poor decisions, and hence managers should learn to ignore their gut feelings 
C)  is only appropriate for simple problems 
D)  complements rational decision-making but not bounded rational decision-making 
E)  is the process of making decisions based on experience, feelings, and accumulated judgment 
A)  is the systematic use of the best available evidence to improve decision-making practice 
B)  generally results in poor decisions, and hence managers should learn to ignore their gut feelings 
C)  is only appropriate for simple problems 
D)  complements rational decision-making but not bounded rational decision-making 
E)  is the process of making decisions based on experience, feelings, and accumulated judgment

Question 14

If all the decision criteria are equally important, weighting the criteria __________.

Accepted Answer

A)  is exceptionally important 
B)  is not necessary 
C)  produces excellent decisions 
D)  improves the criteria 
E)  results in more alternatives 
A)  is exceptionally important 
B)  is not necessary 
C)  produces excellent decisions 
D)  improves the criteria 
E)  results in more alternatives

Question 15

A programmed decision is a repetitive decision that can be handled by a routine approach.

Accepted Answer

A) True 
 B)False

Question 16

Nonlinear thinking style is characterized by feelings, hunches and internal insights to guide decisions.

Accepted Answer

A) True 
 B)False

Question 17

The most efficient way to handle a structured problem is through __________ decision-making.

Accepted Answer

A)  linear 
B)  unique 
C)  focused 
D)  programmed 
E)  technical 
A)  linear 
B)  unique 
C)  focused 
D)  programmed 
E)  technical

Question 18

A policy is a series of interrelated sequential steps that a manager can use for responding to a structured problem.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following is an assumption of rationality?

Accepted Answer

A)  The problem is ambiguous. 
B)  Multiple goals are to be achieved. 
C)  Time and cost constraints are known. 
D)  Preferences change quickly. 
E)  All alternatives and consequences are known. 
A)  The problem is ambiguous. 
B)  Multiple goals are to be achieved. 
C)  Time and cost constraints are known. 
D)  Preferences change quickly. 
E)  All alternatives and consequences are known.

Question 20

A manager who desires to minimize his maximum "regret" will opt for a minimax choice.

Accepted Answer

A) True 
 B)False

Which of the following steps in the decision-making process occurs before developing alternatives?

Availability bias distorts the decision maker's ability to recall events in an objective manner and focus on events that are most recent and vivid in their memory.

Which of the following decisions involves the management function of organizing?

Decision-making where managers recognize and understand that the systematic use of the best available data will improve their management practices and decision-making is called ______________.

The inflight service manager for National Airlines is authorized to distribute drycleaning vouchers to customers who complain about spilled drinks and food on their clothes during turbulent flights. This is an example of a(n) decision to a problem.

_________________ means that managers focus on opening up perspective and gaining insights by using observation and inquiry skills and not relying simply on rational analysis.

To determine the __________, a manager must identify the factors that are relevant to resolving the problem.

Which of the following decisions involves the management function of planning?

Decision-making is considered a process rather than an act of choosing among alternatives.

Intuitive decision-making ________.

If all the decision criteria are equally important, weighting the criteria __________.

A programmed decision is a repetitive decision that can be handled by a routine approach.

Nonlinear thinking style is characterized by feelings, hunches and internal insights to guide decisions.

The most efficient way to handle a structured problem is through __________ decision-making.

A policy is a series of interrelated sequential steps that a manager can use for responding to a structured problem.

Which of the following is an assumption of rationality?

A manager who desires to minimize his maximum "regret" will opt for a minimax choice.

Introduction to Management and Organizations

Organizational Culture and the Organizational Environment

Managing in a Global Environment

Managing Entrepreneurially

Managing Responsibly and Ethically

Innovation and Adaptability

Foundations of Planning

Managing Strategically

Organizational Design

Managers and Communication

Managing Human Resources

Leadership

Motivating Employees

Managing Groups and Teams

Evidence-Based Decision Making

Management History

Planning and Control Techniques

Managing Operations

Filters

Exam 7: Decision Making

Which of the following steps in the decision-making process occurs before developing alternatives?

Availability bias distorts the decision maker's ability to recall events in an objective manner and focus on events that are most recent and vivid in their memory.

Which of the following decisions involves the management function of organizing?

Decision-making where managers recognize and understand that the systematic use of the best available data will improve their management practices and decision-making is called ______________.

The inflight service manager for National Airlines is authorized to distribute drycleaning vouchers to customers who complain about spilled drinks and food on their clothes during turbulent flights. This is an example of a(n) __________ decision to a __________ problem.

_________________ means that managers focus on opening up perspective and gaining insights by using observation and inquiry skills and not relying simply on rational analysis.

To determine the __________, a manager must identify the factors that are relevant to resolving the problem.

Which of the following decisions involves the management function of planning?

Decision-making is considered a process rather than an act of choosing among alternatives.

Intuitive decision-making ________.

If all the decision criteria are equally important, weighting the criteria __________.

A programmed decision is a repetitive decision that can be handled by a routine approach.

Nonlinear thinking style is characterized by feelings, hunches and internal insights to guide decisions.

The most efficient way to handle a structured problem is through __________ decision-making.

A policy is a series of interrelated sequential steps that a manager can use for responding to a structured problem.

Which of the following is an assumption of rationality?

A manager who desires to minimize his maximum "regret" will opt for a minimax choice.

Introduction to Management and Organizations

Organizational Culture and the Organizational Environment

Managing in a Global Environment

Managing Entrepreneurially

Managing Responsibly and Ethically

Innovation and Adaptability

Foundations of Planning

Managing Strategically

Organizational Design

Managers and Communication

Managing Human Resources

Leadership

Motivating Employees

Managing Groups and Teams

Evidence-Based Decision Making

Management History

Planning and Control Techniques

Managing Operations

Filters

The inflight service manager for National Airlines is authorized to distribute drycleaning vouchers to customers who complain about spilled drinks and food on their clothes during turbulent flights. This is an example of a(n) decision to a problem.