Question 1

A way for counselors to improve their ability to accurately reflect feelings is by

Accepted Answer

A) practicing identifying and naming their own emotions. 
B) increasing their feeling word vocabulary. 
C) noticing clients' nonverbal as well as verbal communication. 
D) All of the above. 
A) practicing identifying and naming their own emotions. 
B) increasing their feeling word vocabulary. 
C) noticing clients' nonverbal as well as verbal communication. 
D) All of the above.

Question 2

Client: (describing difficulties at work)"I try,honestly,but I don't get anywhere.Working hard doesn't seem to make any difference;I am still behind" Choose the response that best demonstrates a reflection of feeling.

Accepted Answer

A) I guess you are depressed. 
B) It seems you must feel that working hard does not get you anywhere. 
C) It sounds like you feel discouraged about your situation at work. 
D) You feel hopeless about your work situation. 
A) I guess you are depressed. 
B) It seems you must feel that working hard does not get you anywhere. 
C) It sounds like you feel discouraged about your situation at work. 
D) You feel hopeless about your work situation.

Question 3

Reflecting back to a client the essence of something they have shared is considered a

Accepted Answer

A) summary. 
B) reflection of feelings. 
C) paraphrase. 
D) restatement. 
A) summary. 
B) reflection of feelings. 
C) paraphrase. 
D) restatement.

Question 4

__________ refers to a harmonious or sympathetic relationship that starts with the initial contact and continues throughout the counseling process.

Accepted Answer

A) Warmth 
B) Rapport 
C) Immediacy 
D) Credibility 
A) Warmth 
B) Rapport 
C) Immediacy 
D) Credibility

Question 5

"I can't believe what my father did.He stole all the money from the trust fund grandmother had willed to my brother and me.I have been calling him day and night,and he will not return my calls.I might have to get a lawyer,but I don't know how I am going to afford it.Why would he do this to us?" Based on this scenario from the text,__________ is NOT a feeling you would you would identify in the client.

Accepted Answer

A) betrayal 
B) vengefulness 
C) hurt 
D) confusion 
A) betrayal 
B) vengefulness 
C) hurt 
D) confusion

Question 6

"I don't know what to do with my life.I hate my job and everything seems so meaningless.I can barely muster the energy to get out of bed in the morning.Sometimes I just want to sleep for days." Based on this scenario from the text,which of the following is the most effective paraphrase?

Accepted Answer

A) You are having trouble finding a worthwhile reason to get up and going each day,in particular because you are unhappy with your career and are unsure what direction your life should take.Does that sound correct? 
B) You can barely muster the energy to get out of bed in the morning.Is that right? 
C) You don't know what to do with your life,and you hate your job,which makes you want to sleep for days. 
D) All of the above. 
A) You are having trouble finding a worthwhile reason to get up and going each day,in particular because you are unhappy with your career and are unsure what direction your life should take.Does that sound correct? 
B) You can barely muster the energy to get out of bed in the morning.Is that right? 
C) You don't know what to do with your life,and you hate your job,which makes you want to sleep for days. 
D) All of the above.

Question 7

Summarizing can be used to

Accepted Answer

A) signal the client to address the next topic. 
B) link content or meanings across several sessions. 
C) address past progress and future directions. 
D) All of the above. 
A) signal the client to address the next topic. 
B) link content or meanings across several sessions. 
C) address past progress and future directions. 
D) All of the above.

Question 8

One of the best predictors of counseling outcomes is the

Accepted Answer

A) counselor's education. 
B) counselor's level of training in a particular theoretical orientation. 
C) therapeutic relationship. 
D) counselor's amount of experience in the field. 
A) counselor's education. 
B) counselor's level of training in a particular theoretical orientation. 
C) therapeutic relationship. 
D) counselor's amount of experience in the field.

Question 9

"Why" questions do NOT usually

Accepted Answer

A) encourage clients to intellectualize their problems. 
B) put clients on the defensive. 
C) cause clients to rationalize their problems. 
D) allow clients to explore their issues and emotions at a deeper level. 
A) encourage clients to intellectualize their problems. 
B) put clients on the defensive. 
C) cause clients to rationalize their problems. 
D) allow clients to explore their issues and emotions at a deeper level.

Question 10

Reflecting skills allow accomplishment of each of the following EXCEPT

Accepted Answer

A) a verbal way of communicating empathy. 
B) a way to capture important aspects of the clients story. 
C) assessment of specific facts about the clients presenting problem. 
D) a way to stimulate further exploration of what the client has been experiencing. 
A) a verbal way of communicating empathy. 
B) a way to capture important aspects of the clients story. 
C) assessment of specific facts about the clients presenting problem. 
D) a way to stimulate further exploration of what the client has been experiencing.

Question 11

All of the following are at the bottom of the microskills hierarchy EXCEPT

Accepted Answer

A) body language. 
B) questioning. 
C) eye contact. 
D) tone of voice. 
A) body language. 
B) questioning. 
C) eye contact. 
D) tone of voice.

Question 12

Moderate eye contact should be used

Accepted Answer

A) to show clients who have trouble with intimacy how warmth can be expressed and established. 
B) to convey empathy when a client is very stressed. 
C) to show respect with clients of Asian descent. 
D) All of the above. 
A) to show clients who have trouble with intimacy how warmth can be expressed and established. 
B) to convey empathy when a client is very stressed. 
C) to show respect with clients of Asian descent. 
D) All of the above.

Question 13

The purpose of the microskills hierarchy is NOT to

Accepted Answer

A) help counselors establish a therapeutic alliance. 
B) provide a foundation of techniques for those counselors theoretically oriented toward humanistic therapy. 
C) teach counselors useful skills in working with clients. 
D) All of the above are goals of the microskills hierarchy. 
A) help counselors establish a therapeutic alliance. 
B) provide a foundation of techniques for those counselors theoretically oriented toward humanistic therapy. 
C) teach counselors useful skills in working with clients. 
D) All of the above are goals of the microskills hierarchy.

Question 14

The counselor's appropriate eye contact,tone of voice,and body position refer to the specific set of microskills known as

Accepted Answer

A) empathy. 
B) attending behaviors. 
C) reflection of feelings. 
D) rapport. 
A) empathy. 
B) attending behaviors. 
C) reflection of feelings. 
D) rapport.

Question 15

A body position that is most likely to demonstrate interest and create comfort for the client would consist of all of the following EXCEPT

Accepted Answer

A) leaning slightly forward. 
B) maintaining an open posture. 
C) crossing your legs. 
D) keeping a few feet of space between you and the client. 
A) leaning slightly forward. 
B) maintaining an open posture. 
C) crossing your legs. 
D) keeping a few feet of space between you and the client.

Question 16

"Are you thinking of killing yourself?" and "How old were you when your parents divorced," are examples of

Accepted Answer

A) open questions. 
B) closed questions. 
C) open and closed questions,respectively. 
D) None of the above. 
A) open questions. 
B) closed questions. 
C) open and closed questions,respectively. 
D) None of the above.

Question 17

Open questions are useful in all of the following situations EXCEPT

Accepted Answer

A) to gain a deeper understanding of a client's issues. 
B) to obtain very concrete information. 
C) to give clients more control. 
D) All of the above. 
A) to gain a deeper understanding of a client's issues. 
B) to obtain very concrete information. 
C) to give clients more control. 
D) All of the above.

Question 18

Joan: (who recently failed a drug test)"I feel so bad about what happened.I know my employer and my family are disappointed in me.I just want to hide my head in the sand." Counselor: "You believe you have let your family and employer down and that they have lost their trust in you." The skill the counselor just used with Joan is called

Accepted Answer

A) summary. 
B) reflection of meaning. 
C) reflection of feeling. 
D) open question. 
A) summary. 
B) reflection of meaning. 
C) reflection of feeling. 
D) open question.

Question 19

When using questions in the counseling relationship,it is best to

Accepted Answer

A) move from general (open questions)to specific (closed questions). 
B) move from specific (closed questions)to general (open questions). 
C) move very quickly from general (open questions)to specific (closed questions)whenever possible. 
D) ask whatever question pops into your mind,whether open or closed. 
A) move from general (open questions)to specific (closed questions). 
B) move from specific (closed questions)to general (open questions). 
C) move very quickly from general (open questions)to specific (closed questions)whenever possible. 
D) ask whatever question pops into your mind,whether open or closed.

Question 20

A client's willingness to go deeper into a personal story depends partly upon

Accepted Answer

A) the helper's accurate use of reflections. 
B) a trustworthy and safe therapeutic relationship. 
C) development of rapport. 
D) All of the above. 
A) the helper's accurate use of reflections. 
B) a trustworthy and safe therapeutic relationship. 
C) development of rapport. 
D) All of the above.

A way for counselors to improve their ability to accurately reflect feelings is by

Client: (describing difficulties at work)"I try,honestly,but I don't get anywhere.Working hard doesn't seem to make any difference;I am still behind" Choose the response that best demonstrates a reflection of feeling.

Reflecting back to a client the essence of something they have shared is considered a

__________ refers to a harmonious or sympathetic relationship that starts with the initial contact and continues throughout the counseling process.

"I don't know what to do with my life.I hate my job and everything seems so meaningless.I can barely muster the energy to get out of bed in the morning.Sometimes I just want to sleep for days." Based on this scenario from the text,which of the following is the most effective paraphrase?

Summarizing can be used to

One of the best predictors of counseling outcomes is the

"Why" questions do NOT usually

Reflecting skills allow accomplishment of each of the following EXCEPT

All of the following are at the bottom of the microskills hierarchy EXCEPT

Moderate eye contact should be used

The purpose of the microskills hierarchy is NOT to

The counselor's appropriate eye contact,tone of voice,and body position refer to the specific set of microskills known as

A body position that is most likely to demonstrate interest and create comfort for the client would consist of all of the following EXCEPT

"Are you thinking of killing yourself?" and "How old were you when your parents divorced," are examples of

Open questions are useful in all of the following situations EXCEPT

When using questions in the counseling relationship,it is best to

A client's willingness to go deeper into a personal story depends partly upon

Overview of Crisis Intervention

Safety and Self-Care in Crisis Situations

Ethical and Legal Considerations in Crisis Counseling

Risk Assessment and Intervention: Suicide and Homicide

Understanding and Treating Substance Use Disorders With Clients in Crisis

Intimate Partner Violence

Sexual Assault

Sexual Abuse

Emergency Preparedness and Response in the Community

Emergency Preparedness and Response in Schools and Universities

Grief and Loss

Military Deployment and Reintegration Issues

Death Notification

Filters

Exam 4: Essential Crisis Intervention Skills

A way for counselors to improve their ability to accurately reflect feelings is by

Client: (describing difficulties at work)"I try,honestly,but I don't get anywhere.Working hard doesn't seem to make any difference;I am still behind" Choose the response that best demonstrates a reflection of feeling.

Reflecting back to a client the essence of something they have shared is considered a

__________ refers to a harmonious or sympathetic relationship that starts with the initial contact and continues throughout the counseling process.

"I don't know what to do with my life.I hate my job and everything seems so meaningless.I can barely muster the energy to get out of bed in the morning.Sometimes I just want to sleep for days." Based on this scenario from the text,which of the following is the most effective paraphrase?

Summarizing can be used to

One of the best predictors of counseling outcomes is the

"Why" questions do NOT usually

Reflecting skills allow accomplishment of each of the following EXCEPT

All of the following are at the bottom of the microskills hierarchy EXCEPT

Moderate eye contact should be used

The purpose of the microskills hierarchy is NOT to

The counselor's appropriate eye contact,tone of voice,and body position refer to the specific set of microskills known as

A body position that is most likely to demonstrate interest and create comfort for the client would consist of all of the following EXCEPT

"Are you thinking of killing yourself?" and "How old were you when your parents divorced," are examples of

Open questions are useful in all of the following situations EXCEPT

When using questions in the counseling relationship,it is best to

A client's willingness to go deeper into a personal story depends partly upon

Overview of Crisis Intervention

Safety and Self-Care in Crisis Situations

Ethical and Legal Considerations in Crisis Counseling

Risk Assessment and Intervention: Suicide and Homicide

Understanding and Treating Substance Use Disorders With Clients in Crisis

Intimate Partner Violence

Sexual Assault

Sexual Abuse

Emergency Preparedness and Response in the Community

Emergency Preparedness and Response in Schools and Universities

Grief and Loss

Military Deployment and Reintegration Issues

Death Notification

Filters