Exam 5: Listening and Responding

The stage of listening in which we filter through the myriad of noises in our environment is _____.

Attending is when we sort through various sounds competing for our attention.

Briefly explain meta-messages and provide an example of one.

Your book discusses a simple listening model with three steps.The first,_____,means to focus on others rather than yourself.The second,_____,means to pay attention to the nonverbal messages of the other person.The third,_____,means to understand both the details and the major ideas of the speaker.

Timothy was watching a news program on the television when Emily entered the room and announced that dinner was ready.Timothy continued to watch the program,saying nothing to Emily.In this case,Timothy failed to_____.

Stepping away from your own thoughts and attempting to experience the thoughts of others is referred to as _____.

Melanie responds to her friend by saying,"Your opinions are completely off base.You obviously have no understanding of the issues." Melanie's comments violate which of the following tips for responding effectively and appropriately?

Which of the following is included in the skills needed to listen with empathy?

Describe three strategies to improve the effectiveness and appropriateness of your responses.

Identify and explain the three steps of the process for improving your listening.

Discuss how time of day can impact effective listening.

Which stage of listening involves making sense out of what you hear by relating it to your past experiences and knowledge?

Briefly describe differences between listening and hearing?

Which of the following is a recommended strategy for dealing with emotional noise?

As Karen sat in the classroom,she could barely hear the professor over the hum of the huge ceiling fans.Which barrier to listening does this describe?

On his way to class,Isaac overheard his professor in the hallway discussing those "radical Bible thumpers" with a fellow professor.Isaac felt a personal sting and just couldn't get the sound of that phrase out of his mind.Later,while in the professor's class,he found that he was taking poor notes and really didn't understand the lecture for that day.Which of the following best describes the cause of Isaac's failure to listen in class?

The five activities of listening include _____ in which we interpret information by relating it to our past experiences.

Don was working on his new job.When asking his new boss for information,he noticed his boss' answers tended to ramble on and this made Don second guess what his boss was saying.This frustrated Don when all he wanted was information.Don's listening style would be described as _____.

Your sister,Monica,is telling you about her three roommates.It seems none of them will follow the schedule they agreed on for cleaning the kitchen and the bathrooms.Monica has just about had enough -- she returned from a weekend away only to find the living room full of empty pizza boxes and beer cans."I just don't think I can live like this anymore.I can't afford to find another place,but I'm so upset I can't focus on the research paper that's due next week," she complains.Using the skills of empathetic listening,discuss the four techniques and give an example of each that would be an appropriate response to Monica.In addition,explain the expected consequences from using this type of listening with your sister.

The stage of listening in which we maintain a sustained focus on a particular sound or message is _____.