Exam 5: Listening and Responding

Listening to evaluate includes assessing the validity and reliability of the information one hears.

The fear of misunderstanding or misrepresenting messages spoken by other people is part of _____.

How does a meta-message (or meta-communication)help us to understand?

In their model for improving listening,your book authors suggest "Stop,Look,and Listen." The step,"Stop" refers to _____.

This process involves stepping away from your own thoughts and attempting to experience the thoughts of another.

A masculine listening style includes which of the following?

People spend more time speaking than listening.

What are the four guidelines for responding with empathy?

Receiver apprehension is being fearful of the misinterpretations that your listener will make when they decode your message.

Michael is thinking about what he wants to tell Amanda about what happened at his new job rather than listening to the story she is telling.This is an example of which of the following barriers to listening?

Information processing rate can be a barrier to listening because

Discuss the three antidotes for self-focus suggested in your book.

Our ability to process information is at _____ words per minute while the rate at which information is spoken is _____ words per minute.

Instead of the speaker having to tell or ask explicitly for what he or she wants,others guess and accommodate his or her needs,sparing him or her the embarrassment that could arise if the verbally expressed request could not be met.This is the definition of anticipatory communication.

Joshua called his uncle to get instructions for driving to the airport.It was important to him to know which highways to take,which terminal to go to,and where to park.Joshua's listening goal was to _____.

Brian told Pete that he could not recall the date of the upcoming exam.Brian is not using the last part of the listening process,which is called _____.

Which of the following statements is true of active listeners?

Linda listens to her friend intently as he gives her directions to his house so she can attend a surprise party for a friend.She writes down every detail of what he says.Once she arrives at his house,she no longer employs such detailed listening.She can sit back and enjoy the conversation.Linda was able to change her way of listening because she was able to do which of the following?

Questioning the assumptions underlying a message describes _____.

Max is attempting to listen to his friend on the phone while watching a baseball game on television.This example illustrates which of the information processing barriers to listening?