Question 1

What role does anger play in communication?

Accepted Answer

A) It is always negative and destructive. 
B) It can be used positively to produce change. 
C) It should be held in as a controlled rage. 
D) It needs to be expressed immediately. 
A) It is always negative and destructive. 
B) It can be used positively to produce change. 
C) It should be held in as a controlled rage. 
D) It needs to be expressed immediately. B

Question 2

Which behavior would the nurse expect an adult who is the youngest child of several children to display?

Accepted Answer

A) Assertive and competitive 
B) Organized and directive 
C) Submissive and quiet 
D) Angry and hostile 
A) Assertive and competitive 
B) Organized and directive 
C) Submissive and quiet 
D) Angry and hostile A

Question 3

When does the encoding process of communication take place?

Accepted Answer

A) The receiver thinks about the information, understands it, and forms an idea based on the message. 
B) The receiver responds to the message and gives feedback. 
C) The sender sends the message. 
D) The message is sent in a way that causes confusion in the receiver. 
A) The receiver thinks about the information, understands it, and forms an idea based on the message. 
B) The receiver responds to the message and gives feedback. 
C) The sender sends the message. 
D) The message is sent in a way that causes confusion in the receiver. A

Question 4

Identify an important communication difference between men and women.

Accepted Answer

A) Men have a larger and better-developed vocabulary at an earlier age than women. 
B) Women prefer the face-to-face communication style. 
C) Men prefer close proximity when communicating important information. 
D) Women tend to be more physical when communicating. 
A) Men have a larger and better-developed vocabulary at an earlier age than women. 
B) Women prefer the face-to-face communication style. 
C) Men prefer close proximity when communicating important information. 
D) Women tend to be more physical when communicating.

Question 5

During a discussion between the nurse manager and a staff RN about the RN's recent erratic performance on the unit, the RN states: "After my husband announced that he was leaving me, I thought I was dying." Identify the best response by the nurse manager.

Accepted Answer

A) "Tell me how you were feeling." 
B) "That was a pretty unrealistic way to feel.There are a lot of fish in the sea." 
C) "Your personal life should not affect the way you perform your job." 
D) "You didn't die, did you? You seem okay now." 
A) "Tell me how you were feeling." 
B) "That was a pretty unrealistic way to feel.There are a lot of fish in the sea." 
C) "Your personal life should not affect the way you perform your job." 
D) "You didn't die, did you? You seem okay now."

Question 6

Depending on how it is channeled, expressed, and used, ________________can be a positive or negative force within the group.Multiple Response
Identify one or more choices that best complete the statement or answer the question.

Accepted Answer

The answer of Depending on how it is channeled, expressed,...

Question 7

What function do personal standards fulfill in a person's life?

Accepted Answer

A) Determining a person's sense of right and wrong 
B) Forming the basis for a code of ethics 
C) Acting as more specific criteria for behavior 
D) Determining how a person responds to individual situations 
A) Determining a person's sense of right and wrong 
B) Forming the basis for a code of ethics 
C) Acting as more specific criteria for behavior 
D) Determining how a person responds to individual situations

Question 8

Identify the characteristics required in a person who is able to resolve difficult crises.

Accepted Answer

A) Has decreased self-esteem and motivation 
B) Uses newly developed coping skills to resolve future crises 
C) Views the experience as personally destructive 
D) Avoids difficult situations in the future 
A) Has decreased self-esteem and motivation 
B) Uses newly developed coping skills to resolve future crises 
C) Views the experience as personally destructive 
D) Avoids difficult situations in the future

Question 9

What may cause some people to make responses that seem inappropriate or overemotional?

Accepted Answer

A) The lack of an opportunity to develop coping skills 
B) The successful resolution of a crisis situation 
C) A group response to a minor situation 
D) A mature attitude developed by resolving past crises 
A) The lack of an opportunity to develop coping skills 
B) The successful resolution of a crisis situation 
C) A group response to a minor situation 
D) A mature attitude developed by resolving past crises

Question 10

Which statement by a nurse manager during a staff meeting best demonstrates use of an assertive style of communication?

Accepted Answer

A) "I am the manager, and we will do it my way." 
B) "I'm sorry, but your suggestion was useless to solving the problem." 
C) "I really don't care; do it the way you think best." 
D) "You have made some good points, but I have another suggestion." 
A) "I am the manager, and we will do it my way." 
B) "I'm sorry, but your suggestion was useless to solving the problem." 
C) "I really don't care; do it the way you think best." 
D) "You have made some good points, but I have another suggestion."

Question 11

What result can be anticipated when nurses do not participate in changes in their work environment?

Accepted Answer

A) Feelings that the most qualified individuals will make the best decisions 
B) A sense of increased security 
C) Decreased stress levels because they are not required to perform difficult tasks 
D) Feelings of insecurity 
A) Feelings that the most qualified individuals will make the best decisions 
B) A sense of increased security 
C) Decreased stress levels because they are not required to perform difficult tasks 
D) Feelings of insecurity

Question 12

A particularly vocal staff nurse on a busy obstetrical unit has been complaining to the other nurses about the unit manager's preferential treatment of the night-shift nurses. Select the action the unit manager should take to resolve this problem that best demonstrates the use of the assertive approach to conflict resolution.

Accepted Answer

A) Notes that the vocal staff nurse is not intelligent enough to understand the situation and disregards her comments as worthless 
B) Arranges for the transfer of the staff nurse to the night shift 
C) Sets up a time and place for a one-on-one meeting with the staff nurse 
D) Waits until there is an opportunity to use the incident to confront the staff nurse in front of his or her colleagues 
A) Notes that the vocal staff nurse is not intelligent enough to understand the situation and disregards her comments as worthless 
B) Arranges for the transfer of the staff nurse to the night shift 
C) Sets up a time and place for a one-on-one meeting with the staff nurse 
D) Waits until there is an opportunity to use the incident to confront the staff nurse in front of his or her colleagues

Question 13

Identify what the act of making a decision on the basis of an analysis of the available information is called.

Accepted Answer

A) Bias 
B) Prejudice 
C) Stereotyping 
D) Judgment 
A) Bias 
B) Prejudice 
C) Stereotyping 
D) Judgment

Question 14

Which factor contributes most to an 82-year-old client's understanding of the discharge teaching given by a nurse?

Accepted Answer

A) The client believes he knows all the information already and is not really paying attention. 
B) The client asks so many questions that the nurse loses his or her train of thought. 
C) The nurse attempts to communicate at the client's knowledge level. 
D) The client believes that asking questions may be perceived as a threat to the nurse's authority. 
A) The client believes he knows all the information already and is not really paying attention. 
B) The client asks so many questions that the nurse loses his or her train of thought. 
C) The nurse attempts to communicate at the client's knowledge level. 
D) The client believes that asking questions may be perceived as a threat to the nurse's authority.

Question 15

Identify an important characteristic of informal norms found in most nursing units.

Accepted Answer

A) Expressed clearly so that everyone knows what is expected 
B) Promulgated through memos 
C) Unclear but often used for informal evaluation of work behaviors 
D) Logical and well organized 
A) Expressed clearly so that everyone knows what is expected 
B) Promulgated through memos 
C) Unclear but often used for informal evaluation of work behaviors 
D) Logical and well organized

Question 16

Which behavior indicates that a nurse who is forced to confront a conflict situation is using a submissive approach to communication?

Accepted Answer

A) Sets up a one-on-one meeting at a specific time 
B) Confronts the other person loudly and in front of an audience 
C) Refers the problem to a supervisor 
D) Uses the incident as a threat 
A) Sets up a one-on-one meeting at a specific time 
B) Confronts the other person loudly and in front of an audience 
C) Refers the problem to a supervisor 
D) Uses the incident as a threat

Question 17

Select all those items from the list below that constitute barriers to clear communication.

Accepted Answer

A) Retaliation 
B) Desire for power 
C) Comfort 
D) Increased knowledge 
E) Preoccupation 
A) Retaliation 
B) Desire for power 
C) Comfort 
D) Increased knowledge 
E) Preoccupation

Question 18

Identify a communication style that involves interpersonal behaviors that permit people to defend and maintain their legitimate rights in a respectful manner that does not violate the rights of others.

Accepted Answer

A) Submissive 
B) Assertive 
C) Aggressive 
D) Dishonest 
A) Submissive 
B) Assertive 
C) Aggressive 
D) Dishonest

Exam 14: Communicating Successfully

What role does anger play in communication?

Which behavior would the nurse expect an adult who is the youngest child of several children to display?

When does the encoding process of communication take place?

Identify an important communication difference between men and women.

During a discussion between the nurse manager and a staff RN about the RN's recent erratic performance on the unit, the RN states: "After my husband announced that he was leaving me, I thought I was dying." Identify the best response by the nurse manager.

Depending on how it is channeled, expressed, and used, ________________can be a positive or negative force within the group.Multiple Response Identify one or more choices that best complete the statement or answer the question.

What function do personal standards fulfill in a person's life?

Identify the characteristics required in a person who is able to resolve difficult crises.

What may cause some people to make responses that seem inappropriate or overemotional?

Which statement by a nurse manager during a staff meeting best demonstrates use of an assertive style of communication?

What result can be anticipated when nurses do not participate in changes in their work environment?

Identify what the act of making a decision on the basis of an analysis of the available information is called.

Which factor contributes most to an 82-year-old client's understanding of the discharge teaching given by a nurse?

Identify an important characteristic of informal norms found in most nursing units.

Which behavior indicates that a nurse who is forced to confront a conflict situation is using a submissive approach to communication?

Select all those items from the list below that constitute barriers to clear communication.

Identify a communication style that involves interpersonal behaviors that permit people to defend and maintain their legitimate rights in a respectful manner that does not violate the rights of others.

The Development of the Profession

Historical Perspectives

The Evolution of Licensure, Certification, and Nursing Organizations

Theories and Models of Nursing

The Process of Educating Nurses

Critical Thinking

Ethics in Nursing

Bioethical Issues

Nursing Law and Liability

How to Take and Pass Tests

Nclex: What You Need to Know

Reality Shock in the Workplace

Principles of Leadership and Management

Incivility: the Antithesis of Caring

Delegation in Nursing

Governance and Collective Bargaining

Health-Care Delivery Systems

Nursing Informatics

The Politically Active Nurse

Spirituality and Health Care

Cultural Diversity

Developments in Current Nursing Practice

Client Education: a Moral Imperative

Nursing Research and Evidence-Based Practice

Alternative and Complementary Healing Practices

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