Multiple Choice
A particularly vocal staff nurse on a busy obstetrical unit has been complaining to the other nurses about the unit manager's preferential treatment of the night-shift nurses. Select the action the unit manager should take to resolve this problem that best demonstrates the use of the assertive approach to conflict resolution.
A) Notes that the vocal staff nurse is not intelligent enough to understand the situation and disregards her comments as worthless
B) Arranges for the transfer of the staff nurse to the night shift
C) Sets up a time and place for a one-on-one meeting with the staff nurse
D) Waits until there is an opportunity to use the incident to confront the staff nurse in front of his or her colleagues
Correct Answer:
Verified
Correct Answer:
Verified
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